Summary
Overview
Work History
Education
Skills
Training
Timeline
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Michaele Thomas

San Tan Valley,US

Summary

Professional relationship specialist with track record of enhancing client satisfaction and retention. Background in developing strategic plans and successfully implementing client-centric initiatives. Known for collaborative approach and adaptability in dynamic environments, leveraging skills in communication and problem-solving to drive results.

Overview

12
12
years of professional experience

Work History

Referral Relationship Manager/Events

ARISE Veterinary Center
08.2024 - 06.2025
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Strengthened client relationships by actively listening to their needs and providing timely responses for resolution.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
  • Streamlined internal reporting processes, allowing for more accurate forecasting and strategic planning.
  • Implemented CRM best practices, improving data accuracy and usability for client management.
  • Organized and participated in client appreciation events, fostering strong community and enhancing client loyalty.
  • Initiated feedback loop with clients, leading to improved service offerings and client satisfaction.
  • Conducted in-depth market research to identify new business opportunities and potential areas for expansion.
  • Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.

Client Experience Specialist

ARISE Veterinary Center
07.2024 - 08.2024
  • Enhance client satisfaction by managing inquiries, resolving issues, and ensuring a seamless experience.
  • Increase client satisfaction through personalized follow-ups and proactive communication strategies.
  • Collaborate with veterinary staff to streamline processes, improving overall service efficiency.
  • Analyze client feedback to identify areas for improvement, implementing changes for measurable results.
  • Spearheaded cross-functional projects, driving innovation and fostering team collaboration. Implemented process improvements, resulting in enhanced efficiency and client satisfaction.

DIRECT WAREHOUSE SALES MANAGER

Southern Glazer's Wine & Spirits
01.2020 - 07.2024
  • Proficient Inventory Control
  • Customer Service Management
  • Payment collection
  • Proficient in Sales applications: AS400, Salesforce, Compass, Word, Excel, and PowerPoint.
  • Tracked and analyzed sales data to identify trends and improve performance.

INSIDE SALES CONSULTANT

Southern Glazer's Wine & Spirits
01.2017 - 01.2020
  • Drove sales growth through strategic client relationships, consistently exceeding targets and implementing innovative solutions for customer needs.
  • Collaborated with sales team and management to create effective sales strategies and drive revenue growth.
  • Managed pipeline and exceeded monthly sales targets by leveraging product knowledge.
  • Provided exceptional customer service, resulting in high client retention and satisfaction.
  • Published first Vegan Wine list for Arizona Market.

CUSTOMER SERVICE

Southern Glazer's Wine & Spirits
01.2015 - 01.2017
  • Managed high-volume calls and emails to resolve customer inquiries efficiently.
  • Provide exceptional service, resulting in positive customer and staff feedback and increased satisfaction.
  • Collaborated with cross-functional teams to address and resolve complex customer issues.
  • Conducted product demonstrations and training sessions to increase knowledge on product to efficiently assist customer in ordering process.

FRONT DESK SUPERVISOR

Animal Hospital of Laveen
01.2013 - 01.2015
  • Trained and supervised from desk staff on check-in/check-out procedures and customer service.
  • Resolved guest complaints and ensured a smooth resolution.
  • Conducted daily audits of room availability and managed room assignments.
  • Collaborated with other departments to ensure seamless guest experience.
  • Handled sensitive situations with customers, improving customer satisfaction during tough times.
  • Educated customers on products and costs.
  • Collected payments.

Education

MBA - Business Administration-Marketing

Purdue Global University
Indiana
08.2022

Bachelor of Science - Conservation Biology

Arizona State University
Tempe, AZ
05.2010

Skills

  • Customer Relationship Management
  • Market Analysis
  • Research
  • Business Development
  • Communication Skills
  • Adaptability
  • Problem-Solving
  • Inventory Control
  • Relationship building and management
  • Word
  • Excel
  • PowerPoint

Training

  • 2018 Level 2 Wine & Spirits Wine Spirits Education Trust (WSET)
  • 2019 Level 2 Spirits Wine Spirits Education Trust (WSET)
  • 2021 Coaching & Feedback Southern Glazer's Wine & Spirits
  • 2021 Succession Management Southern Glazer's Wine & Spirits
  • 2021 NLP (New Leadership Program) Southern Glazer's Wine & Spirits

Timeline

Referral Relationship Manager/Events

ARISE Veterinary Center
08.2024 - 06.2025

Client Experience Specialist

ARISE Veterinary Center
07.2024 - 08.2024

DIRECT WAREHOUSE SALES MANAGER

Southern Glazer's Wine & Spirits
01.2020 - 07.2024

INSIDE SALES CONSULTANT

Southern Glazer's Wine & Spirits
01.2017 - 01.2020

CUSTOMER SERVICE

Southern Glazer's Wine & Spirits
01.2015 - 01.2017

FRONT DESK SUPERVISOR

Animal Hospital of Laveen
01.2013 - 01.2015

MBA - Business Administration-Marketing

Purdue Global University

Bachelor of Science - Conservation Biology

Arizona State University

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