Michael Ellis Holder
Weston,FL
Summary
Dedicated and customer-focused professional with a proven track record of delivering exceptional service and coordinating office operations. Seeking a challenging position where I can leverage my extensive customer service experience to create positive interactions, build lasting relationships, and contribute significantly to any organization’s success. With a background in customer support and office management, I am committed to providing top-tier service and enhancing operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Specialist
DMS Contractors
01.2023 - 08.2023
- Leveraged excellent communication skills to provide personalized customer support, addressing inquiries and resolving issues.
- Managed over 50 customer calls and emails and per day.
- Demonstrated proficiency in Microsoft Outlook and modern office practices to facilitate efficient communication and collaboration.
- Skillfully applied proper telephone etiquette and procedures, ensuring positive and professional customer interactions.
- Collaborated cross-functionally to generate accurate reports and support data-driven decision-making.
- Utilized adaptability and problem-solving skills to address complex customer concerns and provide satisfactory resolutions.
Office Manager
Intercontinental Building Inspections
05.2019 - 12.2022
- Realized tax payments and collected all building expenses from residents
- Coordinated with handymen, banks, accountants and lawyers
- Coached new hires on company processes while managing employees to achieve maximum production.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Education
High School Diploma -
Liceo Aeronautico Militar
Rosario, Argentina11.2016
Skills
- Fluent Spanish
- Office practices expertise
- Effective Microsoft Outlook usage
- Polished telephone etiquette
- Cross-team collaboration
- Complex issue resolution
- Computer proficiency (MS Office, CRM)
- Strong interpersonal skills
Timeline
Customer Service Representative Specialist
DMS Contractors
01.2023 - 08.2023
Office Manager
Intercontinental Building Inspections
05.2019 - 12.2022
High School Diploma -
Liceo Aeronautico Militar
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