Michaelene Droski
Lake Station,IN
Summary
Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Administrative Assistant/Front Desk Receptionist
Carlisle Utility Conctractors
11.2021 - Current
- Prepare invoices for all assigned projects
- Provide information to appropriate staff regarding project status
- Answering phones, scheduling appointments, handling complaints, routing calls, delivering messages to staff and greeting visitors.
- Managing multiple lines of business (spans, SMB, etc.)
- Maintain vendor and billing files
- Filing, copying and other duties as assigned
- Handle multiple projects and changing priorities, working in a cooperative team environment, which includes cross-training with co-workers
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Gathering information and preparing surveys, collecting paperwork from subcontractors and designing all the maps in an Excel format to submit to Comcast.
- Creating jobs, adding information to schedules, filling out multiple spreadsheets.
- Team meetings with Comcast
Manager/Shift Leader
Dari Dip
01.2009 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Opening and Closing store.
- Stocking inventory, answering phones, handling the books, cash drops.
- Training new employees.
- Making a variety of ice cream (cakes, bars, etc.)
- Cleaning and maintaining checklist, cleaning and braking down machines (fryers, shake and ice cream)
Billing Clerk/ Data Entry
Pratt Industries
03.2019 - 11.2021
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Billing out all closed trailer reports.
- Preparing information for drivers, dock times, locations.
- Answering phones and emails, filing paperwork.
- Dispatching loads to drivers
Measure Technician/ Driver
Faber Bee Windows
11.2018 - 03.2019
- Driving to customers homes
- Measuring windows, doors for reassurance to order proper product for installment.
- Preparing orders for customers and going over their orders to insure satisfaction.
- Installing windows, patio doors, etc.
Packaging Operator/Floater
Albanese Confectionery Group
03.2016 - 10.2017
- Communicated effectively with team members and supervisors to address any concerns or issues that arose during daily operations.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Managed multiple tasks simultaneously while meeting tight deadlines, maintaining high-quality standards in all aspects of work performed.
- Ensured proper labeling of packages according to regulatory requirements, avoiding potential fines or product recalls due to noncompliance.
- Execute daily and weekly production schedules, quality of product.
- Operate bagging machine, x-ray machine, robot set up, palletizing, metal detectors.
- Answering phones, office assistant for customer service, accounting and purchasing.
- Packaging and preparing orders.
Education
No Degree - Teaching/Education
Indiana University Northwest
Gary, INNo Degree - Vet Technician
Purdue University Calumet
Hammond, INCertified Trainer - Dog Training
Animal Behavior College
Online01.2009
High School Diploma -
Whiting High School
Whiting, IN06.2004
Skills
- Customer Service
- Data Entry
- Multi-task orientated
- Office Administration
- Appointment Scheduling
- Quickbooks
- Excel
- Microsoft Word
- Time Management
- File Organization
- Microsoft Outlook
- Dedicated Team Player
Timeline
Administrative Assistant/Front Desk Receptionist
Carlisle Utility Conctractors
11.2021 - Current
Billing Clerk/ Data Entry
Pratt Industries
03.2019 - 11.2021
Measure Technician/ Driver
Faber Bee Windows
11.2018 - 03.2019
Packaging Operator/Floater
Albanese Confectionery Group
03.2016 - 10.2017
Manager/Shift Leader
Dari Dip
01.2009 - Current
No Degree - Teaching/Education
Indiana University Northwest
No Degree - Vet Technician
Purdue University Calumet
Certified Trainer - Dog Training
Animal Behavior College
High School Diploma -
Whiting High School
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