Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Michaelene Presnell

Villa Rica,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

CSR

Ashley Furniture Homestore
Cumming, GA
01.2024 - 05.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Excelled in exceeding daily credit card application goals.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Associate Accountant

Lake County Government
Crown Point, IN
09.2000 - 03.2021
  • Oversaw full accounting cycle and prepared applicable financial statements.
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
  • Collaborated with external auditors during quarterly reviews and annual audits.
  • Provided support to senior accounting staff with various projects as needed.
  • Reconciled company credit cards, expense accounts and other expenses and financial records.
  • Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
  • Updated and managed accounts payable databases, employing access controls to protect data.
  • Assisted in the preparation of journal entries, bank reconciliations, account analysis, and other month-end close activities.
  • Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
  • Communicated with vendors, upper management and peers.
  • Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes.
  • Prepared and maintained financial records for multiple accounts.
  • Reviewed and reconciled discrepancies in accounts and financial documentation.
  • Reviewed and reconciled general ledger accounts on a monthly basis.
  • Supported efficient accounting operations with high-quality administrative support.
  • Cross-trained employees, enabling completion of priority tasks during personnel absences.
  • Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
  • Posted financial data in Excel spreadsheets and managed inventory.
  • Reconciled intercompany accounts on a regular basis to ensure all transactions are properly recorded and accounted for.
  • Assessed accuracy, completeness and integrity of corporate financial records.
  • Generated accurate financial reports such as income statements, cash flow statements, balance sheets.
  • Wrote reports, authored papers and organized supporting documentation.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Readied and implemented journal entries into system using Lawson Systems Software.
  • Reviewed general ledger entries for accuracy and completeness.
  • Analyzed financial documents to verify accounting data and mathematical accuracy.
  • Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
  • Provided assistance in preparing monthly financial statements.
  • Conducted detailed reviews of balance sheet accounts to ensure accuracy and completeness.
  • Reviewed and reconciled month-end totals to deliver timely and accurate financial information reporting.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Leveraged Lawson skills to input and compile data gathered from various sources.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Bishop Noll Institute
Hammond, IN
05-1974

Skills

  • Scheduling
  • Report Generation
  • Paperwork Processing
  • Problem-Solving Abilities
  • Credit Card Payment Processing
  • Sales Closing
  • Staff Training
  • GL Reconciliation
  • Financial Record Balancing
  • Month-End Documentation
  • Financial Reporting
  • Proficient in Lawson Software
  • Balance Sheets
  • Report Preparation

Timeline

CSR

Ashley Furniture Homestore
01.2024 - 05.2024

Associate Accountant

Lake County Government
09.2000 - 03.2021

High School Diploma -

Bishop Noll Institute

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Michaelene Presnell