Michaelene Wiktor
Wilkes-Barre,PA
Summary
Compassionate and motivated individual in long-term recovery seeking a Peer Support Specialist position. Dedicated to supporting others through empathy, lived experience, and strong communication skills. Committed to promoting hope, resilience, and safe recovery pathways.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Lowes Home Improvment
Wilkes-Barre, PA
10.2023 - 03.2025
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers in locating products and provided information on promotions.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Trained new staff on cash handling procedures and customer service protocols.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer transactions efficiently using POS systems.
Cashier
Turkey Hill
Wilkes-Barre, PA
02.2021 - 07.2023
- Collaborated with team members to ensure smooth store operations during peak hours.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained organized checkout area to enhance customer experience and workflow.
- Handled cash, credit, and returns accurately to ensure financial integrity.
- Resolved customer inquiries and complaints to improve satisfaction levels consistently.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Insurance Specialist
TMG Health
03.2018 - 08.2021
- Provided product information and recommendations to assist customers with purchases.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Monitored inventory levels at checkout to prevent stock shortages and ensure availability.
- Collaborated with team members to streamline operations during peak hours for efficiency.
- Analyzed insurance claims to ensure compliance with regulations and company policies.
- Coordinated communication between clients and insurance providers to resolve inquiries and issues promptly.
- Implemented process improvements to streamline claims processing, reducing turnaround time significantly.
- Conducted regular audits of claims data to ensure accuracy and identify discrepancies proactively.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
Education
High School Diploma -
Holy Cross
Dunmore, PASkills
- Lived experience with substance use and mental health with successful recovery
- Ability to build trust and rapport
- Active listening & motivational support
- Crisis de-escalation
- Goal-setting and accountability
- Knowledge of recovery resources (12-step, harm reduction, MAT, outpatient, etc)
- Strong documentation and communication
- Non-judgmental, trauma-informed approach
- Reliable, Patient, and Supportive
Certification
Certified Peer Specialist
Timeline
Cashier
Lowes Home Improvment
10.2023 - 03.2025
Cashier
Turkey Hill
02.2021 - 07.2023
Insurance Specialist
TMG Health
03.2018 - 08.2021
High School Diploma -
Holy Cross