Michael Eric Smith
Emerson,GA
Summary
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
22
22
years of professional experience
Work History
Project Manager
Momentum Telecom Inc.
Cartersville, GA
05.2021 - Current
- Served as primary project manger for premier customers generating 40% of company revenue.
- Led cross-functional teams to drive project timelines and deliverables.
- Developed and implemented project plans, ensuring alignment with client objectives.
- Experience leading multi‑site telecom and VoIP deployments across the U.S. and Canada. Proven ability to manage end‑to‑end implementations including scheduling, number porting (LNP), vendor coordination, technical readiness, and stakeholder communication.
- Highly detail‑oriented, process‑driven, and customer‑focused, with a strong background in cross‑functional coordination and issue resolution.
- Monitored project progress, identifying risks and implementing mitigation strategies.
- Established communication protocols to enhance collaboration among team members.
- Analyzed project outcomes to recommend process improvements for future implementations.
- Collaborated with cross-functional teams such as sales, marketing, finance, IT support services ensuring a smooth execution of multiple concurrent projects.
Manufacturing Technician
Toyo Tire U.S.A. Corp.
08.2019 - 05.2020
- Certified forklift operator and move large pallets of raw rubber material, tires, rubber mixing material, and scrap material.
- Made sure machines were properly operated, cleaned, and maintained during work shift.
- Operated RRE Ribbon Ruber Extruder machines 12 hour shifts and met production high demand. Would run 3 machines at one time.
- Set up and verified functionality of safety equipment.
- Inspected finished products for quality and adherence to customer specifications.
- Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
- Prepared production documents such as standard operating procedures, manufacturing batch records and productivity reports.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
- Coordinated company projects and programs that supported manufacturing function.
Marketing Specialist
NA Williams Co Inc.
11.2018 - 08.2019
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Directed full-cycle marketing and advertising strategies including cost estimation, managing resource allocation and community relations building to ensure success.
- Increased sales by 17% in one month period.
Photographer/Small Business Owner
Paisley Tie Photography
12.2009 - 11.2018
- Provide high quality professional photography and videography services for special events, weddings, family and corporate events for wide-range of client base.
- Conduct numerous consultation meetings with clients pre and post session in order to establish rapport, encourage communication and provide best service and product possible.
- Organize and construct photo shoots in studio settings on locations and group settings.
- Attend online and live workshops frequently as possible to stay up to date on latest techniques and to fine tune old ones.
- Work with Adobe software (Photoshop, Light room, Illustrator, InDesign, Dreamweaver, and Premier Pro) to edit and enhance photo and video to highest quality.
- Collaborated successfully with variety of personalities and work styles
Level 2 Technical Support Representative
Integrated Broadband Services
11.2004 - 12.2009
- Performed advanced troubleshooting procedures with Networking, Email, Static IP, VOIP, Internet and Browser Settings, TCP/IP, Spyware and Virus protection.
- Ability to meet goals in fast-paced call center environment.
- Excelled in completing special project assignments.
- Provided local and remote Tier 1 IT support for hardware and software to company personnel.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
Education
High School Diploma -
Woodland High School
Cartersville, GA2001
Skills
- CCNA Certified
- Direct marketing campaigns
- Cross-functional team leadership
- Digital advertising
- Pricing strategies
- Excellent written and verbal communicator
- Training and mentoring
- Trade shows
- Mobile marketing
- Troubleshooting proficiency
- Call center experience
- Apple Certified Macintosh Technician (ACMT)
- Microsoft Certified Solutions Associate (MCSA) Certificate
- DHCP/DNS Ethernet and Firewall proficient
- Patient and diligent
- Hardware diagnosis
Timeline
Project Manager
Momentum Telecom Inc.
05.2021 - Current
Manufacturing Technician
Toyo Tire U.S.A. Corp.
08.2019 - 05.2020
Marketing Specialist
NA Williams Co Inc.
11.2018 - 08.2019
Photographer/Small Business Owner
Paisley Tie Photography
12.2009 - 11.2018
Level 2 Technical Support Representative
Integrated Broadband Services
11.2004 - 12.2009
High School Diploma -
Woodland High School