Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
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MICHAEL E. Wages

Waynesville,Ohio

Summary

Results-oriented operations leader recognized for leading successful revenue growth initiatives and improving employee relations. Advanced capabilities in training, customer service, and team development. Known for delivering efficient facility management and implementing strategic planning and emergency response protocols. Strong communicator and problem solver, dedicated to fostering productive work environments.

Overview

37
37
years of professional experience

Work History

Facility Manager

V2X
Dayton, Ohio
04.2024 - Current
  • Enhanced building operations by cultivating tenant partnerships for effective service delivery and mission objectives.
  • Provided training and guidance to staff on operational procedures, policies, and regulations.
  • Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
  • Collaborated with various agencies to improve safety protocols and boost operational efficiency.
  • Directed supply chain management and procurement processes, ensuring effective resource allocation across operations.
  • Implemented comprehensive safety programs, delivering monthly reports for regulatory compliance.
  • Acted as alternate for Emergency Management Unit Control Center, supporting safety initiatives during crises.
  • Oversaw environmental compliance efforts, ensuring adherence to regulations as Unit Environmental Coordinator.
  • Ensured compliance with all training requirements, underscoring dedication to continuous professional growth.

Realtor

DAYTON AREA BOARD OF REALTORS
Springboro, Ohio
01.2022 - Current
  • Cultivated and managed client relationships, consistently exceeding expectations in listing and buying transactions.
  • Negotiated contracts and conducted detailed financial analysis, ensuring successful outcomes in real estate transactions.
  • Conducted market analysis to determine property values and trends.
  • Collaborated with mortgage lenders to secure financing for clients.
  • Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.

General Manager

JCPENNEY
01.2010 - 01.2022
  • Led retail store operations, driving revenue growth strategies and effectively managing a team of 200+ direct/indirect reports.
  • Spearheaded cross-training initiatives to boost productivity and elevate employee morale, contributing to a positive workplace culture.
  • Managed budget, process improvement, customer service and employee relations.
  • Served as a district captain and subject matter expert, providing guidance and support on HR policies and procedures (2017-2019).
  • Improved online store sales by 32% within two years by implementing an innovative customer service strategy and coaching associates.
  • Redesigned strategic marketing programs to increase overall sales by 17% while reducing operating costs by 4.5%.
  • Awarded the JCPenney Founder's Award (Top 100 out of 1100 nationwide stores) for outstanding leadership, mentoring two associates toward promotions.
  • Progressed through successive promotions from Assistant Store Manager to General Manager, demonstrating leadership and commitment to organizational growth.
  • Oversaw compliance with safety regulations and quality standards across operations.

Store Manager

PETSMART
Cincinnati, OH
01.2005 - 01.2010
  • Directed multi-unit operations for 17 retail locations, coaching staff/managers, coordinating hiring processes, and developing quarterly sales strategies.
  • Partnered with pet-focused organizations and nonprofits, strengthening community relationships and boosting brand awareness.
  • Served as a district coach for 17 locations, training 100+ District Managers and establishing a dedicated 'training store' to cultivate leadership skills.
  • Expanded core business by 45%+ through improving workplace culture and delivering impactful training programs.
  • Grew pet training service revenue by 57% across all stores by leveraging strategic partnerships and innovative marketing tactics.
  • Increased grooming service revenue by 64%+ over three years.

Store Manager

K-MART
Hamilton, OH
01.1989 - 01.2005
  • Improved store operations by implementing effective merchandising strategies, controlling expenses, and aligning with corporate directives to maximize sales.
  • Ensured store safety by enforcing policies/procedures, administering maintenance budgets, and providing performance metrics to leadership.
  • Fostered a positive employee environment by maintaining an open-door policy and encouraging open communication.
  • Consistently exceeded revenue/performance targets by implementing strategic pricing, mentoring associates, and providing leadership.
  • Progressed through successive promotions from Operations Assistant Manager to Store Manager, demonstrating exceptional leadership and performance.

Education

BACHELOR OF ARTS (BA) - BUSINESS ADMINISTRATION

Wilmington College
Wilmington, OH

Skills

  • Operations Management
  • Facility management
  • Safety compliance
  • Operational efficiency
  • Effective communication
  • Compliance Management
  • Strategic Planning
  • HR Operations
  • Policy Implementation
  • Talent Development
  • Process Improvement
  • Budget Management
  • Training & Development
  • Multi-Unit Operations
  • Problem-Solving Skills
  • Team Leadership
  • Organizational Development
  • Performance Management
  • Inventory procurement
  • Environmental compliance

Volunteer Experience

  • National Association of Realtors, Member, 01/01/22, Present
  • Troop 51 Scouts, BSA, Dan Beard Council, Scoutmaster, 11/01/17, Present
  • Boy Scouts of America, Dan Beard Council, Treasurer, 08/01/11, Present
  • National Eagle Scout Association, Member, 01/01/85, Present
  • Robert K. Fox YMCA, Board of Directors | Executive Committee Member, 01/01/12, 12/31/14

Timeline

Facility Manager

V2X
04.2024 - Current

Realtor

DAYTON AREA BOARD OF REALTORS
01.2022 - Current

General Manager

JCPENNEY
01.2010 - 01.2022

Store Manager

PETSMART
01.2005 - 01.2010

Store Manager

K-MART
01.1989 - 01.2005

BACHELOR OF ARTS (BA) - BUSINESS ADMINISTRATION

Wilmington College

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