Michael F. Bonczyk, PMP, DASM
McAllen,TX
Summary
Dynamic Senior Project Manager with a proven track record. Skilled in cross-functional stakeholder engagement and complex issue resolution. Expert in Agile methodologies and business process re-engineering, successfully leading multi-phased implementations that enhanced operational efficiency and compliance. Recognized for driving impactful product development and optimizing payment solutions.
Overview
12
12
years of professional experience
Work History
Sr. Project Manager I
Optum
01.2022 - Current
- Engaged stakeholders from specialized teams to orchestrate optimized and cost effective payment solutions.
- Successfully implemented payers, business entities, and third party administrators onto multiple UHG databases and portals.
- Facilitated product development through daily scrum meetings and custom development intake requests.
- Managed complex multi-phased implementations using integrated solutions to deliver timely deployments and product enhancements.
- Assisted in the development of newly integrated department best practices and new project manager onboarding and training material.
Process Transformation Manager
Capgemini
07.2021 - Current
- Managed and oversaw multiple complex contact center optimization projects using lean six sigma principles and agile project management methodologies.
- Assisted in the development and initiation of multiple operations and reporting automation projects, which were responsible for an increase in operative efficiency, reporting accuracy, and regulatory compliance adherence.
- Assisted in the transformation of the organization's allocation model to maximize effectiveness of organizational resources against constraints.
- Managed internal and external stakeholder engagement and communication on multiple process transformation projects
- Assembled internal stakeholders into designated project teams, manage project resource allocation, and served as primary point of contact for internal and external stakeholders.
Senior Manager
Global Lending Services
09.2019 - 07.2021
- Partnered with internal department leaders to identify and deploy process transformation projects.
- Led the transformation of the organization's operations unit in its adoption and incorporation of Lean Six Sigma methodologies.
- Developed an internal cross functional project team to assist in the identification and deployment of process optimization projects.
- Recruited, developed, and leveraged operations and project department leadership into business strategies.
- Ensured department level procedures are adequately developed to optimize operations and project management team efficiency.
Operations Manager
iQor
09.2016 - 09.2019
- Managed 200+ representatives and 15 operations/project leaders between iQor’s domestic and international contact centers.
- Responsible for directing service delivery in accordance with SLA and stakeholder expectations.
- Responsible to analyzing market trends, diagnosing operative risk, and deploying mitigation strategies to ensure minimal impact to production targets.
- Planned and executed optimization projects, SaaS implementation projects, and operations expansion projects in Tempe, Arizona, Manilla, Philippines, and Panama City, Panama.
- Received outstanding stakeholder satisfaction reports for performance and quality which led to increased market share within the clients servicing agency network.
Department Manager
Real Time Resolutions
09.2013 - 09.2016
- Worked with internal stakeholders to plan and deploy a multi-site international business model.
- Worked directly with external stakeholders to structure SLAs on newly onboarded lines of business.
- Directed operations expansion project that relocated all consumer lines of business to Phoenix, Arizona
- Directed international expansion project during the acquisition of Account Outsourcing Group in Montego Bay, Jamaica.
- Successfully managed and grew operations through contact center optimization projects in Dallas, TX, Phoenix, AZ, and Montego Bay, Jamaica.
Education
Bachelor of Arts in Economics -
The University of Texas – Pan American
Edinburg, TXBachelor of Arts in Political Science -
The University of Texas - Pan American
Edinburg, TXProject Management Professional Certification (PMP) -
Project Management Institute
PMI Certification Number: 3136149Disciplined Agile Scrum Master (DASM) -
Project Management Institute
PMI Certification Number: 3020102Lean Six Sigma Green Belt (LSSGB) -
Simplilearn
Certification Number: 2607035Skills
- Complex issue resolution
- Cross functional stakeholder engagement
- Product development and customization
- Scrum and Agile Frameworks
- Business process re-engineering
- Project Management Professional (PMP)
- Disciplined Agile Scrum Master (DASM)
Timeline
Sr. Project Manager I
Optum
01.2022 - Current
Process Transformation Manager
Capgemini
07.2021 - Current
Senior Manager
Global Lending Services
09.2019 - 07.2021
Operations Manager
iQor
09.2016 - 09.2019
Department Manager
Real Time Resolutions
09.2013 - 09.2016
Bachelor of Arts in Economics -
The University of Texas – Pan American
Bachelor of Arts in Political Science -
The University of Texas - Pan American
Project Management Professional Certification (PMP) -
Project Management Institute
Disciplined Agile Scrum Master (DASM) -
Project Management Institute
Lean Six Sigma Green Belt (LSSGB) -
Simplilearn
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