Michael Flickner
Vista,CA
Summary
Experienced in problem-solving, service, and time management. Dedicated and hardworking professional with a strong work ethic and proven track record. Goal is to make a significant impact as the Branch Manager, leveraging excellent customer service skills and abilities with an emphasis on driving sales. Confidence in ability to excel in this role, determined to contribute to the overall success of the organization.
Overview
29
29
years of professional experience
Work History
Warehouse Manager
White Cap Construction Supply Inc.
04.2012 - Current
- Oversaw warehouse job functions to meet on-time delivery needs
- Directed daily activities and workload for warehouse team to achieve output goal requirements
- Trained new warehouse personnel in proper storage techniques and safety procedures
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Resolve supply chain issues to deliver customer orders accurately and efficiently
- Assist management team in all aspects of daily business operations as required
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Joined White Cap in April 2012 as a driver, transitioned into warehouse to learn daily branch operations.
Route Sales/Branch Manager
Pure Flo Water Company
04.2002 - 08.2009
- Maintained up-to-date knowledge of current industry trends and best practices
- Communicated regularly with corporate headquarters regarding store operations and progress
- Managed daily operations of the branch, including budgeting, forecasting, staff scheduling, and inventory management
- Provided leadership through coaching, mentoring, motivating, and developing staff members
- Monitored customer feedback to ensure excellent service standards were maintained
Operations Manager
San Francisco Specialty Produce Company
04.2000 - 04.2001
- Managed the daily operations of multiple departments to maximize efficiency
- Strategized with Owner/CFO to stay ahead of changing customer needs and labor planning concerns
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments
Branch Manager
LA Specialty Produce Company
03.1996 - 04.2000
- Directed daily branch operations, leading the team to exceed monthly sales goals
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction
- Implemented corporate culture through reinforcement of quality service and teamwork
- Resolved escalated customer complaints in a timely manner
Education
Bachelor of Science (B.S.) - Business Management
University of Phoenix
Phoenix, AZ10.2005
Skills
- Service Excellence
- Employee Supervision
- Workplace Motivation Techniques
- Warehouse Safety Management
- Strategic Issue Resolution
- Project Workflow Management
- Leadership and Collaboration
Timeline
Warehouse Manager
White Cap Construction Supply Inc.
04.2012 - Current
Route Sales/Branch Manager
Pure Flo Water Company
04.2002 - 08.2009
Operations Manager
San Francisco Specialty Produce Company
04.2000 - 04.2001
Branch Manager
LA Specialty Produce Company
03.1996 - 04.2000
Bachelor of Science (B.S.) - Business Management
University of Phoenix
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