MICHAEL FORD
Derry,NH
Summary
To obtain a challenging management position, which will allow me to utilize and expand existing skills and experience in all areas of individual direct sales, management and customer relationships. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
36
36
years of professional experience
Work History
Team Sales Manager
T-Mobile
01.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Team Sales Manager
Sprint
01.2018 - 01.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Regional Branch Manager
Sprint
01.2016 - 01.2018
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Wireless Sales Manager
Sprint
01.2014 - 01.2016
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
NE Area BMA Wireline Sales Manager
Sprint Nextel Corporation
01.2011 - 01.2014
- My Management responsibilities have evolved to a team responsible for solution based wireline and convergence sales
- The focus for my sales team is to hunt for new business within a designated territory, while maintaining and growing their wireline customer base
- The teams focused efforts include: - Providing Global Wireline Solutions - Introducing Wireline and Wireless Converged Services - Teaming with wireless Account Managers - Penetrating “high and wide” within a targeted list of the largest General Business companies head quartered in their territory.
New England Region Sales Manager
Sprint Nextel Corporation
01.2005 - 01.2011
- Promoted to the role of the wireline / wireless Sales Manager for the New England Region.
- Managing a team of 10 Account Executives responsible for new logo business and base account growth.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Sales responsibilities include all of Sprint’s wireline and wireless solutions.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- My team managed a base of approximately $25M of annual revenue.
Senior Account Manager
Sprint
01.2002 - 02.2005
- Responsible for penetrating, building relationships and closing new business from a list of targeted accounts, as well as working a geographic territory.
- Responsible for selling Voice, Data, Hosting and Conferencing Applications.
- Finished the year at 187% of Total Billed Revenue quota.
- Annual target of $3.6 million.
- President’s Club Honoree
- Top 10% in the country.
- Promoted to Branch Sales Manager
Branch Sales Manager – General Business
Sprint
09.2000 - 01.2002
- Responsible for small to mid market sales of all Wireline services in the entire New England territory
- Responsible for reorganizing and managing a sales team of 13 sales representatives
- Evaluated, recruited and rebuilt the team to a headcount of 10.
- First sales team in East Region to obtain Targeted Data quota in the year 2000.
- Ran monthly expense budget within expected guidelines
- Member of the Best Practices Management Team.
- Finished 2001 #4 out of 12 Managers in Total Billed Revenue.
Senior Sales Representative BSG
Sprint
09.1997 - 04.2000
- 1 Sales Representative on Boston team.
- Closed key accounts in first 4 months; TUV America, CP Clare Corp., Radionics America. $20,000 Revenue per account.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
Business Service Representative BSG
Sprint
09.1994 - 09.1997
- 1 Representative in Boston Branch, 1995, 1996, 1997. 1995 and 1996 over 100%
- Team Leader/Mentor to new Sales Representatives.
- First Representative to close dedicated/voice deal.
- Promoted to Senior Sales Representative.
Senior Account Representative
Pitney Bowes, Inc.
01.1990 - 01.1993
- Maintained major business accounts and exceeded new business quota in the mailing and shipping equipment division
- Elected by my peers to represent the Boston sales force at quarterly corporate meetings
- Achieved excellent service reports from customer base while creating over 20 new accounts each year.
Area Sales Representative
Pitney Bowes, Inc.
10.1987 - 01.1990
- Responsible for the marketing, sales and installation of mailing, shipping and other paper handling products to small and medium size businesses
- Developed customer leads by telemarketing, business-to-business cold calling, industry networking and direct mail
- Managed a territory of accounts while generating over 40 new accounts annually
- The first of a class of 9 Sales Representatives promoted to the senior account level.
Education
BS - Business Administration
Plymouth State College
Plymouth, NH05.1986
Skills
- Pipeline Management
- Performance Management
- Sales Tracking
- Sales Planning
- Territory Sales Management
Accomplishments
- Promoted to Regional Sales Manager after 10 successful years in the sales department.
- Presidents Club award winner multiple years within Sprint's Sales organization. Top 10% of the country.
- Created a company-wide, comprehensive training program for all sales team members.
Timeline
Team Sales Manager
T-Mobile
01.2021 - Current
Team Sales Manager
Sprint
01.2018 - 01.2021
Regional Branch Manager
Sprint
01.2016 - 01.2018
Wireless Sales Manager
Sprint
01.2014 - 01.2016
NE Area BMA Wireline Sales Manager
Sprint Nextel Corporation
01.2011 - 01.2014
New England Region Sales Manager
Sprint Nextel Corporation
01.2005 - 01.2011
Senior Account Manager
Sprint
01.2002 - 02.2005
Branch Sales Manager – General Business
Sprint
09.2000 - 01.2002
Senior Sales Representative BSG
Sprint
09.1997 - 04.2000
Business Service Representative BSG
Sprint
09.1994 - 09.1997
Senior Account Representative
Pitney Bowes, Inc.
01.1990 - 01.1993
Area Sales Representative
Pitney Bowes, Inc.
10.1987 - 01.1990
BS - Business Administration
Plymouth State College