MICHAEL G. JACKSON
Independence,KY
Summary
Dynamic professional with extensive experience in project management and emergency response at Northstar Recovery Services. Proven ability to oversee high-volume operations while ensuring safety protocols and effective communication. Skilled in dispatching and client relationship management, consistently delivering results under pressure and enhancing operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Northstar Recovery Services
Austin, TX
06.2014 - Current
- Handle high volume of emergency service projects from major national hotel chain
- Dispatch and oversee multiple projects on a daily basis involving daily reports, updating estimation costs and keeping client updated
- Work with national strategic partners for rental equipment, materials/supplies and labor
- Implement safety protocols on work sites (ACM reports, lead reports and ensure there are safe work practices in place)
- Work in hospital/health care facilities with emergency restoration and disease/pandemic procedures
- Work with facilities on drug decontaminations, bio-hazard and microbial remediation projects
- Train personnel with new service software and new company SOP's (standard operating procedures)
- Experience with FEMA regulations
- Worked hands-on with facilities during Ebola outbreak in 2014-2015
- Worked hands-on with facilities during Covid-19 pandemic
Warehouse Manager
LVI Environmental Services Inc
Cincinnati, OH
10.2012 - 06.2014
- In charge of the daily operations of the warehouse facility
- In charge of ordering all materials/equipment and maintaining an accurate inventory
- Worked directly with project managers and site supervisors in creating material and equipment lists for projects
- Set up rental equipment with multiple vendors
- Accurately maintained a service schedule with all equipment and vehicles
- I am a licensed asbestos supervisor in Ohio, Michigan, Kentucky and Indiana
- Site supervisor on biohazard jobs for a national client
- I am trained to use the Viewpoint software system
Service Dispatcher/Warranty Processor
M&M Service Inc
Silver Grove, KY
02.2009 - 10.2012
- Worked in a very fast-paced office as a service dispatcher overseeing 20+ service technicians that are in multiple states at any given time
- Worked with multiple state environmental agencies with scheduling mandatory and annual testing and inspections
- Worked with major petroleum companies and the locations in multiple states
- Worked with customers that either own or manage gas/service stations to determine the type of service they need and dispatch a service technician to their location
- Processed job tickets and timesheets for all technicians under my supervision that were located throughout three branch locations
Lead Laborer
Tim Brown Construction
Ft. Thomas, KY
10.2007 - 02.2009
- Worked on customer home renovations, additions, decks and on commercial production sets
- Learned the basics of the construction field and practices
- Created invoices for customers and placed orders through multiple vendors
General Manager
BC Engraving and Sign Co.
Florence, KY
03.2006 - 10.2007
- Overseeing the daily operations of a sign design and fabrication shop
- Efficiently coordinated the design, production and installation of projects with an exceptional rate of meeting deadlines
- Overseeing payroll for hourly and salary employees
- Negotiated and implemented health-care/benefit programs
- Created and negotiated job contracts with customers and clients
Director of Collision Repair Facility
Bob Townsend Ford
Cincinnati, OH
03.2004 - 03.2006
- Overseeing the daily operations of the dealership's collision repair facility by efficiently delegating work between the assistant manager and technicians
- Re-established direct repair programs with insurance companies
- Set up the Ford direct repair program that involved multiple trips to Detroit, MI for training and certifications needed
- Provided and interpreted weekly expense, profit and inventory reports to the dealership's management and owners
- Traveled quarterly to Atlanta, GA for corporate meetings and training
Education
High School Diploma -
Dixie Heights High School
Fort Mitchell, KYAssociate of Arts - Collision Repair
Northern Kentucky Technical/Gateway College
Florence, KYSkills
- Project management
- Emergency response
- Emergency restoration services
- Infectious disease control
- Communication skills
- Customer relationship management
- Dispatching
- Multi-tasking
- Organizational skills
- Problem solving
- Scheduling and coordination
- Adaptability and flexibility
- Task management
- Knowledge acquisition
- Inventory management
- Client communication
- Supply chain coordination
- Safety protocols
- Service dispatch
- Construction-based warehouse operations
Certification
- Certified asbestos supervisor
- OSHA 30
- 40 Hour HAZWOPER (hands on and perform annual 8 hour refresher)
- Current CPR, Basic Life Support Course, FA, BBP, HAZMAT/DOT physical
- Methamphetamine/Fentanyl decontamination supervisor certification
- IICRC certified in ASD & WRT
- Highly experienced with asbestos/lead and infectious disease PPE
- Mobile elevating work platform operator
- Forklift operator
Timeline
Assistant Operations Manager
Northstar Recovery Services
06.2014 - Current
Warehouse Manager
LVI Environmental Services Inc
10.2012 - 06.2014
Service Dispatcher/Warranty Processor
M&M Service Inc
02.2009 - 10.2012
Lead Laborer
Tim Brown Construction
10.2007 - 02.2009
General Manager
BC Engraving and Sign Co.
03.2006 - 10.2007
Director of Collision Repair Facility
Bob Townsend Ford
03.2004 - 03.2006
High School Diploma -
Dixie Heights High School
Associate of Arts - Collision Repair
Northern Kentucky Technical/Gateway College
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