MICHAEL G. TURNER
Senior Operations Executive
South Lyon,MI
Summary
Senior Operations Executive with extensive experience leading multi-billion dollar operations through acquisitions and integration phases and positioning organizations for sustained and continual growth. Proven leader with successful track record of mentoring employees, developing and implementing innovative processes and procedures, and maximizing revenues. Charismatic organizational leader with a history of promotions, awards, and high commendations. Expert at implementing efficient and effective purchasing, operations, marketing, sales, merchandising, supplier, and vendor management models. Management talents in developing, training, and motivating specialized and cross-functional teams. Hands-on and proactive team leader who leads by example. Passionate about mentoring, coaching and promoting employees to achieve their highest performance potential. Innovative problem solver who quickly identifies, anticipates, and addresses complex issues with creative solutions and ownership mentality.
Overview
21
21
years of professional experience
Work History
Senior Director of Store Operations/Sales
Family Dollar
Chesapeake, VA
01.2018 - 06.2023
- Handpicked by Executive Vice President to establish and fill a new role to improve Store Operation sales for 1300 stores
- Managed extreme growth market for Family Dollar Midwest and Northwest inclusive of 13 states
- Responsible for Zone P-L profitability and Ebitda line driving sales, controlling shrink and expense line
- Addressed underperforming regions with sales, staffing, and shrink issues on a Global level in 6 Regions with Region Manager action plans and follow up
- Established strategic direction, operating priorities, values, and leadership culture for the Zone in 1300 stores
- Selected and Partnered with HR training all 6 New Region Managers to ensure they were on-boarded for success
- Drove overall Zone performance as well as address underperforming Regions with sales, staffing and shrink issues in all 6 Regions -1300 stores
- Drove the Zone Real Estate Strategy Opening 100 new stores in 2021-2023
- Assured that all new, relocated and remodel stores operate at customer ready or above standards to guarantee the success of the company's growth and real estate strategy
- Managed DSD execution and planning for the entire company in 6,500 stores and led 12 National Vendors, 39 Region Directors across 27 states, driving DSD execution, maximizing service and sales opportunities primarily in CSD, beer, wine, perishable, candy, and snack departments
- Vendors included Pepsi, Frito Lay, Coca-Cola, KDP, Gallo, Prairie Farms, MillerCoors,Anheuser Busch,Flowers Bakery, Mckee Foods and McLane
- Created the Company DSD Operational and execution playbook
- Created the Brand Standard Operations Model Store Playbook for the company.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
Senior Director of Store Operations/Sales
Dollar General
Goodlettsville, TN
01.2016 - 01.2018
- Handpicked by Executive Vice President to establish and fill a new role to improve Store Operation sales for 6,500 stores
- Supported 2 Senior Vice Presidents and worked with 4 Divisional Vice Presidents including all aspects of the business to drive operational results and elevate the business
- Major focus with underperforming company Regions-Territory included 39 Regions and reported directly to the 2 Senior VPs of the company
- Addressed underperforming regions with sales, staffing, and shrink issues on a Global level in 39 Regions with action plans and follow-up with immediate results
- Manage DSD execution 6,500 stores and lead 15 National Vendors, 39 Region Directors across 27 states, driving DSD execution, maximizing service and sales opportunities primarily in CSD, beer, wine, perishable, candy, and snack departments
- Establish strategic direction, operating priorities, values, and leadership culture for Operations in 4 Divisions
- Identify sales gaps and opportunities in underperforming markets across the North region of the U.S
- And launch marketing and sales promotions with vendor and operations teams to increase revenues
- Develop and execute specific action plans for underperforming markets and vendors based on service frequency, store conditions, and days of supply
- Discover and communicate possible DSD market opportunities with sales and SKU mix to the Merchant Team
- Developed a vendor execution scorecard and established sales baselines to track DSD sales
- Liaise with Merchant and IT teams to streamline credit and check in processes to maximize execution
- Report directly to Senior Vice President of Store Operations and indirectly to Senior Vice President of Merchandising
- Company's sole vendor contact for the North region of the United States.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Region Director of Store Operations
Dollar General
Baltimore-Detroit, MD-MI
01.2010 - 01.2016
- Ranked #1 Region Director in the entire company in 2010-2016 among Region Directors of 81 Regions based on 6 core performance metrics: sales, shrink, employee turnover rate, customer service and expenses.
- Earned the Circle of Excellence Award in 2016.
- Personally hired, mentored, and promoted 6 District Managers to Region Director positions during tenure. Reduced shrink rate 150 BPS over 6 years, landing optimized goal in power Metro markets.
- Led a team of 12 District Managers, HR, and Loss Prevention teams, and managed all operations, P&L responsibilities, increasing revenues for 200 plus stores located in two of the most challenging markets in the country.
- Promoted company by giving exciting and dynamic presentations to customers.
- Participated in promotional opportunities and onboarding of new accounts.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Drove regional sales and profit plans through successful and consistent leadership, organizational planning, customer service, and outstanding consistent execution of field operations strategies across all stores.
- Ensured the region reflected high standards, and set bench and succession planning.
- Launched mentoring and employee development opportunities and programs, improving employee retention rates.
- Exceeded turnover, shrink, internal promotion, and sales goals each year.
- Developed and implemented cross-functional programs to strategically and tactically advance business objectives.
- Trained, on-boarded, mentored new hire Region Directors.
- Assured that all new, relocated, and remodeled stores operated at customer ready or above standards to guarantee success of the company's real estate strategy.
Director & Manager Of CVS Purchasing SSC – Beer,
CVS PHARMACY
Woonsocket, RI
01.2005 - 01.2010
- Oversaw Midwest Market alcohol category, including 9 markets encompassing 48 districts yielding $380M in revenue and $65M in profitability
- Led procurement of all alcohol products for 800 stores across Michigan, Illinois, Wisconsin, Indiana, Kentucky, Missouri, Iowa, Nebraska, and Montana
- Collaborated with local and state municipalities to secure 110 additional alcohol licenses for Midwest markets between 2006 and 2009
- Honored with High Category Management Performance Award for 3 consecutive years from 2006 to 2008
- Spearheaded smooth transfer of operations worth $1 Billion during Jewel-Osco integration following acquisition of 600 Osco stores
- Administered $1 Billion dollar PL results
- Realized double-digit comp sales on 1 billion dollar base as well as double-digit comp profit for total adult Beverage 5 consecutive years, from 2005-2010
- Negotiated costing and deal buys with top 15 National DSD suppliers and 250 local distributors Globally
- Supervised 12 direct reports, including on-site analysts and 2 full-time administrative assistants
- Facilitated weekly meetings with 2 Senior Vice Presidents of store operations and 6 regional managers.
Regional Vice President
CVS PHARMACY
Troy, MI
01.2002 - 01.2005
Education
BS -
FERRIS STATE UNIVERSITY
Skills
Collaborative Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Senior Director of Store Operations/Sales
Family Dollar
01.2018 - 06.2023
Senior Director of Store Operations/Sales
Dollar General
01.2016 - 01.2018
Region Director of Store Operations
Dollar General
01.2010 - 01.2016
Director & Manager Of CVS Purchasing SSC – Beer,
CVS PHARMACY
01.2005 - 01.2010
Regional Vice President
CVS PHARMACY
01.2002 - 01.2005
BS -
FERRIS STATE UNIVERSITY