MICHAEL G. WELLS JR.
San Antonio,TX
Summary
Results-oriented Human Resources professional with 14 years of experience leading HR teams to achieve excellence in compliance, personnel communication, and workforce management. Expert in driving recruitment and retention strategies, resolving complex issues, and fostering staff training and development. Proven track record in crafting and executing HR strategies that align with overarching business objectives. Highly skilled in independent decision-making and adept at developing and maintaining effective logistics and processes. Known for exceptional verbal and written communication skills and a consistent record of outstanding performance and results.
Overview
15
15
years of professional experience
Work History
Account Manager
Extra Duty Solutions
San Antonio, TX
07.2023 - Current
- Engaged with scheduling software to efficiently schedule requested security details.
- Maintained strong customer relationships by regularly checking in with clients, ensuring their satisfaction and prompt payment, resulting in strengthened customer relations
- Ensured seamless tracking and follow-up on all interactions with various police departments to prevent any oversight or omission.
- Utilized effective communication techniques to deliver clear and concise responses, resulting in improved customer satisfaction ratings.
- Demonstrated proficiency in basic computer skills and working knowledge of MS Office, enhancing efficiency in utilizing various software packages.
EMERGENCY MANAGEMENT SUPERVISOR
Krucial Rapid Response
Dallas, TX
12.2020 - 06.2023
- Corporate Liaison and administrator responsible for overseeing more than 600 medical staff
- Managed the precise record-keeping of medical staff and successfully disseminated daily reports on staff activity to multiple entities.
- Enhanced workplace productivity by training medical staff on corporate and client procedures.
- Efficiently managed rosters of medical staff, consistently updating and maintaining information using multiple medical personnel database systems.
- Conducted onboarding orientation training, including I-9 document verification
- Oversaw the management of medical staff timesheets, conducting regular reviews to ensure accuracy and adherence to payroll procedures.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Oversaw the organization and maintenance of projection scheduling lists for recording accurate medical staff processing requirements.
Office Management Supervisor/Legal Assistant
Ketterman Rowland & Westlund
San Antonio, TX
06.2015 - 07.2020
- Maintain daily office routine involving equipment, supplies, marketing and deliverables
- Provide administrative support to lawyer and enhance office effectiveness
- Create and maintain organizational processes in order to replicate when opening new office locations
- Collaborate and maintain relationships with outside contractors in order to improve day to day business
- Type up and file legal documents and correspondents
- Leverage data to make independent judgments on how to modify processes for effectiveness
- Prepare and deliver reports in order to maintain communication between departments
- Develop and manage recruitment and retention of office runners at various locations
- Travel to set up new office locations and train staff.
Medical Logistics
United States Air Force
Lackland Air Force Base, San Antonio
05.2009 - 05.2015
- Manage monthly and yearly forecasts, product demand, production constraints and warehouse capacity
- Effectively negotiate truckload and less than truckload rates with vendors in order to maintain a competitive rate and ensure profitability
- Create key performance indicators, detecting and correcting errors to prevent service errors
- Track daily operations by maintaining online data systems
- Worked both individually and as a team member to successfully manage and balance high-priority deadlines and task efficiently while adhering to project error rate
- Attend meetings and trainings as required
- Plan appropriate expenditures and maintain budgets
- Identifying and helping in removing obstacles hindering team success.
Education
Personal Trainer -
National Counsel on Strength and Fitness
09.2020
United States Air Force -
Medical Logistics Certification
06.2009
Judson High School, Converse, TX -
High School Diploma
06.2008
Skills
- Leadership/communication skills
- Attention to Detail
- Emergency Situations Management
- Logistics Project Management
- Excellent data entry abilities
- Records and Database Management
- Excellent Time Management
- Human Resource Management
Timeline
Account Manager
Extra Duty Solutions
07.2023 - Current
EMERGENCY MANAGEMENT SUPERVISOR
Krucial Rapid Response
12.2020 - 06.2023
Office Management Supervisor/Legal Assistant
Ketterman Rowland & Westlund
06.2015 - 07.2020
Medical Logistics
United States Air Force
05.2009 - 05.2015
Personal Trainer -
National Counsel on Strength and Fitness
United States Air Force -
Medical Logistics Certification
Judson High School, Converse, TX -
High School Diploma