Michael H. Jean
Brooklyn,NY
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Motivated Operations Manager brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of clinical practices and market conditions.
Overview
13
13
years of professional experience
Work History
Director of Operations
CityMD Summit Health
Manhattan, NY
10.2022 - Current
- Facilitated meetings with management personnel, Medical Directors and Company Vice Presidents, discussing progress towards company objectives
- Organized and oversaw departmental scheduling for over two hundred employees and managers on a month-to-month cadence
- Worked with management team to develop operational goals aligned with business strategy.
- Coordinated monthly training sessions on Human Resources in the workplace, budget and labor reports, company updates and compliance regulations
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Provided leadership and guidance to subordinate managers and supervisors.
- Composed and presented an excel financial report sheet with Zone Vice President and corporate affiliates on a bi-weekly basis
Practice Manager
CityMD Summit Health
Manhattan, NY
12.2020 - 09.2022
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Conducting quarterly meetings with Company Directors and Zone Vice Presidents
- Responsible for computerizing/distributing the work schedule for a minimum of forty employees monthly
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Evaluated my staff’s monthly performance, documenting any issues or patient complaints while providing incentives or rewards for Grade ‘A’ performances
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
Operations Manager
Avis Budget Group, LLC
Queens, NY
07.2018 - 02.2021
- Tracking revenue growth on monthly/quarterly and YTD basis. Pushing financial growth year over year via different revenue channels
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Creating and implementing weekly schedules based on the needs of the business.
- Developed key performance indicators to measure effectiveness of operational processes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Junior Special Project Manager
CUNY Central Office of Student Affairs
New York, NY
02.2018 - 08.2018
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Coordinate conferences throughout 20 CUNY wide schools while assisting each conference on each campus
- Assisting with the coordination/promotion of programming activities/volunteer opportunities for the campus community
- Work Closely with Finance Department to track and record receipts throughout all transactions in the fiscal year
- Responsible and utilize creativity to edit CUNY homepage and social media (Twitter, Facebook, Instagram,etc.)
- Responsible for creating correspondence or promotional materials like flyers and brochures as needed and performing office related clerical duties
General Manager
Cold Stone Creamery
Brooklyn, NY
06.2011 - 08.2017
- Assisted with the re-design of the store’s operational guidelines, ultimately improving the facility’s net worth
- Administered hiring and training for new employees (minimum of twenty- five)
- Negotiated contracts with local schools to increase the store’s annual revenue
- Appointed and selected to train seven General Managers for seven newly developed locations
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
B.S. in Business Management - Healthcare Professions
City University of New York Brooklyn College
03.2019
Skills
- Leadership Training
- Strategic Planning and Execution
- Operations Oversight
- Customer Service Management
- Employee Development
- Performance Analysis
Volunteer Experience
- Alpha Phi Alpha Fraternity, Inc., Brooklyn, NY, Chapter Vice President and Treasurer, 03/2017, Present, Led programmatic efforts for March of Dimes and Breast Cancer awareness month, Piloted financial literacy and budgeting seminars for undergraduate students, Attained the role as the organization’s Secretary, recording minutes and computerizing legal documents for my chapter, Events Coordinator for The Delta Chi Fashion Show to earn money for St. Jude’s Medical Research Center
- New Student Orientation Program, Brooklyn, NY, Orientation Leader, 05/2016, 05/2017, Compiled and organized information into documents that are used to guide students during their first academic years, Connected new students with academic opportunities based on their individual experiences
- Urban Male Leadership Academy, Harlem, NY, Collegiate Mentor, 01/2014, 02/2017, Conducted college readiness workshops centered around the application process and financial aid for youth in the community, Tutored a total of eleven college and high school students in a variety of subjects including English, pre-calculus, and American history, Assisted and revised fourteen high-school students with completing their resume, Aided twenty-one high-school students with obtaining their first part-time employment; showing them proper guidelines to follow when securing an interview
Timeline
Director of Operations
CityMD Summit Health
10.2022 - Current
Practice Manager
CityMD Summit Health
12.2020 - 09.2022
Operations Manager
Avis Budget Group, LLC
07.2018 - 02.2021
Junior Special Project Manager
CUNY Central Office of Student Affairs
02.2018 - 08.2018
General Manager
Cold Stone Creamery
06.2011 - 08.2017
B.S. in Business Management - Healthcare Professions
City University of New York Brooklyn College