Michael Herman Murillo
Carlsbad,NM
Summary
Dispatch Coordinator/Supervisor offering nearly 20 years of experience in Oilfield Fishing and Rental Tool services.
Posses skillful leadership qualities in critical thinking situations.
Experienced in on call procedures.
Mentored new employees, and supervised shop and driver personal.
Supervised driver schedules and kept a careful eye on man hours.
Strong knowledge in the oilfield fishing and rental tool equipment industry.
Overview
21
21
years of professional experience
Work History
Shop Foreman
Yellowjacket Oilfield Services
05.2022 - Current
- Communicated with Fishing Tool Supervisors and Sales individuals in order to receive fishing tool orders in regards to downhole fishing operations.
- Coordinated with other supervisors in group efforts to achieve shop goals.
- Accurately and efficiently responded to all daily requests.
- Audited shop tool inventory and ordered necessary replacement items.
- Make delivery tickets in NetSuite in reference to outgoing jobs for field hands.
- Provided customer and salesmen requests with information about product availability and delivery times.
- Delegated work to employees and set priorities and goals.
- Dependable to be on call 24/7 and successfully completed on call week and weekends in rotation.
- In charge of ordering monthly supplies for Hobbs Facility.
- Trained employees on tool maintenance and assembly to ensure optimal productivity.
Dispatcher
Carlsbad Police Department
11.2021 - 05.2022
- Ability to prioritize multiple emergency calls and dispatch appropriate services.
- Calmed angry and distressed callers in difficult or emergency situations.
- Relayed all call information accurately and fully to appropriate emergency responders.
- Operated CAD system to receive 911 emergency and non-emergency calls, and operate basic office equipment.
- Alerted other agencies (hospitals, air rescue, etc.) as needed regarding the status of emergency transport.
- Learned to establish communication with persons who are experiencing a mental crisis or emotional stress through calm, yet assertive communication.
Dispatch Supervisor
ABC Rental Tools/Cavaloz Rental Tools
07.2003 - 10.2020
- Held many positions during my extensive tenure with Cavaloz Energy, such as dispatcher, safety coordinator, assistant manager, and manager.
- Mentored, trained, and managed countless employees while personally handling a multitude of daily calls.
- Communicated with customers in order to complete dispatch support for fishing and rental tool calls.
- Monitored dispatch board and updated it as needed for field hand locations.
- Alerted hot shot and CDL drivers of road and weather hazards in real time to accomplish daily tasks.
- Managed daily delivery and work schedules.
- Oversaw shop inventory and resolution of customer and vendor issues.
- Quickly determined locations and needs for high volume of hourly callers to accurately dispatch the appropriate employees for assistance.
- Answered customer and salesmen requests with information about product availability and delivery times.
Education
Various
Carlsbad High School
Carlsbad, NM05.1999
Skills
- Dispatcher/Coordinator
- Mentoring and training
- Delegating work
- Delivery procedures
- Basic computer skills
- Critical thinker
- Customer relationship management
- Fishing Tool management
Timeline
Shop Foreman
Yellowjacket Oilfield Services
05.2022 - Current
Dispatcher
Carlsbad Police Department
11.2021 - 05.2022
Dispatch Supervisor
ABC Rental Tools/Cavaloz Rental Tools
07.2003 - 10.2020
Various
Carlsbad High School
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