MICHAEL I LEWIS
Red Oak,TX
Summary
To provide exemplary service by meeting the daily needs of an operation while growing in competency within the company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Care Partner
SendaRide
03.2025 - Current
- Coordinated transportation arrangements for patients attending off-site appointments or transitioning back into the community post-discharge.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Providing door-to-door transportation for passengers to healthcare appointments and other necessary community destinations, using your own vehicle and the SendaRide app for navigation and trip details.
Moving Helper
Ace Movers And Rentals
04.2020 - Current
- 1Prepared pallets of boxes for easy transportation between customer and storage locations.
- Arranged items at destination according to customer requests and instructions.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to lbs.
- Managed efficient transportation of materials each day across local and state regions.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Packed boxes according to correct service and quality standards to uphold customer satisfaction rate.
- Installed protective devices on or around products to prevent damage during transport.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 100+ lbs.
Order Selector
Kehe Distribution
03.2024 - 11.2024
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
- Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
House Manager
Christabel LLC
05.2021 - 08.2021
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Assisted residents with daily hygiene and living tasks.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Managed all intake and discharge paperwork and procedures for residents.
- Communicated with delegating nurse to coordinate and complete medical services.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Trained and mentored new staff on cleaning and safety protocols.
- Preserved household's privacy and confidentiality through diligent oversight of information management practices.
Warehouse Associate
Staff Force Lewisville
02.2021 - 05.2021
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Wrapped pallets in shrink wrap prior to loading.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Compared received packages against shipping documents.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
Warehouse Associate
United Parcel Service
09.2020 - 10.2020
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Front Desk Associate
Planet Fitness
08.2019 - 04.2020
- Kept accounts in balance and ran daily reports to verify totals.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Delivery Associate
Parsello LLC
01.2019 - 08.2019
- Safely drive and operate your assigned delivery vehicle at all times.
- Use the handheld devices for routing information, customer delivery information.
- Navigate a variety of routes throughout the delivery area.
- Must be comfortable driving and working in varying weather conditions.
- Load and unload packages to be delivered.
Return Agent
Enterprise Rent-A-Car
11.2016 - 04.2019
- Greet all customers using prescribed appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
- Advise and review rental charges, and provide an accurate receipt to the customer.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers by using prescribed dialogue.
- Inquire about service, satisfaction, and document dissatisfaction.
- Discreetly check the vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Mobile Concierge
MarketSource Inc
08.2018 - 03.2019
- Maintain updated knowledge of assets specific to the company's needs.
- Greet potential customers and provide excellent service and attention to detail.
- Multitask and prioritize as necessary to meet customer needs.
- Represent the company with integrity and dedication.
Sound & Lighting Board Technician
Huston-Tillotson University
09.2015 - 10.2016
- Possess a thorough knowledge of chapel sound/lighting board
- Designated technician for chapel, school, pageants and community events on campus
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed maintenance activities, supervised staff, and inspected equipment.
Team Member/Summer Education Intern
AmeriCorps| CitySquare| Big Thought
06.2015 - 08.2015
- Created class programming for and worked with at risk youth in summer program (Creative Solutions)
- Assist teaching artist in handling atmosphere in program along with administrative duties
- Use of the performing and visual arts to teach youth workplace conduct
Stocking/Backroom/Receiving Associate
Wal-Mart Supercenter
09.2013 - 02.2014
- Ensure sales floor stockers have all merchandise needed to stock shelves
- Audit and stock backroom bins with merchandise from unloading trucks
- In-depth knowledge of technical aspects of handheld computer used to audit
Sales/ Door
Just-Energy Group Inc
08.2012 - 11.2012
- Answer all questions for every customer about the quality and price of clean energy
- Emphasized clean energy features based on analysis of customer needs
- Developed new customer service skills in talking to a wide variety of customers
Cashier/Stocker and Attendee
EZ-Go Convenience Store
06.2011 - 08.2011
- To customers’ needs, Have knowledge of all products for customer inquiries
- Stock shelves and bag groceries
- Maintain a positive customer atmosphere
Kitchen/ Cold
Outback Steakhouse
02.2011 - 05.2011
- Side Make and arrange appetizers and desserts, Responsible for prompt preparation of sides/appetizers/desserts
- Keep a clean and organized freezer and cooking utensils
- Stay aware of any assistance hot-side/grill might need
Education
Bachelor of Arts - Communication, Communications
Huston-Tillotson University, School of Mass Communication
Austin, Texas07.2021
High School Diploma -
Eisenhower Sr. High School
Lawton, Oklahoma05.2011
Skills
- Invoice verification
- Adaptability and Flexibility
- Customer Service
- Organizational Skills
- Quality Assurance
- Data Entry
- Minute Taking
- Clerical Support
- Supervising Staff
- Project Planning
- Route Planning
- Report Writing
Certification
- Certificates of Training (University of Texas at San Antonio Health)
- Abuse, Neglect, and Exploitation
- Restrictive Interventions
- Harm Reduction
- Co-Occurring Psychiatric and Substance Use Disorders
- Peer Support
Timeline
Care Partner
SendaRide
03.2025 - Current
Order Selector
Kehe Distribution
03.2024 - 11.2024
House Manager
Christabel LLC
05.2021 - 08.2021
Warehouse Associate
Staff Force Lewisville
02.2021 - 05.2021
Warehouse Associate
United Parcel Service
09.2020 - 10.2020
Moving Helper
Ace Movers And Rentals
04.2020 - Current
Front Desk Associate
Planet Fitness
08.2019 - 04.2020
Delivery Associate
Parsello LLC
01.2019 - 08.2019
Mobile Concierge
MarketSource Inc
08.2018 - 03.2019
Return Agent
Enterprise Rent-A-Car
11.2016 - 04.2019
Sound & Lighting Board Technician
Huston-Tillotson University
09.2015 - 10.2016
Team Member/Summer Education Intern
AmeriCorps| CitySquare| Big Thought
06.2015 - 08.2015
Stocking/Backroom/Receiving Associate
Wal-Mart Supercenter
09.2013 - 02.2014
Sales/ Door
Just-Energy Group Inc
08.2012 - 11.2012
Cashier/Stocker and Attendee
EZ-Go Convenience Store
06.2011 - 08.2011
Kitchen/ Cold
Outback Steakhouse
02.2011 - 05.2011
Bachelor of Arts - Communication, Communications
Huston-Tillotson University, School of Mass Communication
High School Diploma -
Eisenhower Sr. High School
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