Michaelin Vinton
Fairfield Township,OH
Summary
Proven Relationship Manager with a track record of fostering robust client relationships and driving continuous improvement at Barclay Card. Excelled in team leadership, mentoring GECU staff towards operational excellence, and enhancing member satisfaction through innovative training programs. Skilled in analytical thinking and problem-solving, adept at aligning employee management with member needs for optimal performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Relationship Consultant 1- 3
GECU
06.2022 - Current
- Used the consultative conversations model to develop strong relationships, pinpoint members needs, and suggested the best products to meet those needs.
- Mentored and coached 6 team members as a core trainer, fostering professional growth and building strong team dynamics by emphasizing GECU's policies and procedures.
- Contributed to the core training program by suggesting a more structured approach, that insured that team members were familiar with the topic before their corse.
- Developed a solid understanding of handling operational, regulatory, and compliance-related activities pertaining to the Credit Union.
- Experienced in conducting branch audits in the required time frame, and reviewing accounts for QC errors.
- Well versed in the credit union's business products and services, and opening business accounts.
Interactive Relationship Consultant Trainer
GECU
02.2019 - 06.2021
- Created engaging learning materials and resources, fostering an environment conducive to skill development and growth.
- Conducted in-depth assessments to evaluate the effectiveness of training programs, adjusting content as needed for optimal results.
- Learned and maintained an in-depth understanding of the policies and procedures, and submitted suggestions to improving them.
- Developed personal teller script, and guideline for engaging the members, improving the teams customer service skills and evaluations.
Relationship Manager
Barclay Card
01.2018 - 02.2019
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Communicated regularly with clients to understand needs, evaluated current product in use and cross-sold new products.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Specifically tasked with handling disgruntled clients, managing their issues and following up with any resolution.
Education
Bachelor of Science - Sociology
University of North Carolina At Greensboro
Greensboro, NC04.2017
Skills
- Continuous Improvement
- Processes and procedures
- Attention to Detail
- Team Leadership & Development
- Problem-Solving
- Analytical Thinking
- Process Improvement
- Employee Management
- Customer Relationship Management
- Performance Assessments
- Teamwork and Collaboration
Accomplishments
- Core Trainer
- Consistently Attended RIQ Dinner
- Top 10 Loan production/Top 10 Checking Account Activity
Certification
- Certified Underwriter
- Certified Processor
- Consultative Conversations
- Currently Attending CCUF Estimated Graduation 8/24
Timeline
Relationship Consultant 1- 3
GECU
06.2022 - Current
Interactive Relationship Consultant Trainer
GECU
02.2019 - 06.2021
Relationship Manager
Barclay Card
01.2018 - 02.2019
Bachelor of Science - Sociology
University of North Carolina At Greensboro
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