Michaelina Moore
Columbia,MO
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Engagement/Outcomes Manager
Compass Health Network
12.2020 - Current
- Participate in quality improvement program activities that directly impact departmental goals, projects, or outcomes
- Analyze data provided by payers and develop actionable plans to address health improvement opportunities
- Collaborate with Quality staff to design/receive reports to obtain actionable data from EHR and DRVS
- Incorporate clinical outcomes/payer data to develop clinical process improvement initiatives
- Evaluate patient care data reports to ensure that follow-up activities of staff assist with adherence to clinical guidelines
- Provide day-to-day oversight, direction, delegation, and follow-up of assigned duties of staff
- Provide and/or direct clinical staff training needs to improve data collection and closing care gaps through workflow modifications, software mapping, and population health strategies
- Produce reports to track and demonstrate program impact/effectiveness to senior management staff
- Assist senior management with setting strategic goals based upon data analysis
- Oversee/manage state reporting for CHW program
- Complete performance development/AIM process with all staff
- Manage/submit timesheets for department.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Facilitated weekly meetings to discuss internal operational issues, current events, impacting community and advocacy.
EHR Clinical Training Specialist
Compass Health Network
02.2019 - 12.2020
- Responsible for the training of physicians and employees for compliant and efficient workflow that results in effective and compliant clinical operations and documentation of professional services, coordinating internal and external resources, training schedules, system development requirements, and general project management activities
- Worked closely with the QI department to ensure that the workflows I develop continue to meet quality measures as determined at both state and federal levels.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Educated, coached and mentored new hires in multiple positions.
- Tracked attendees, participation and understanding of course material.
- Evaluated and communicated trainee participation and performance in reports to management.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Evaluated client processes, employee performance and training progress to determine additional training needs.
- Identified and communicated to management regarding areas needing additional training.
- Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
- Supported onboarding of new employees by hosting orientation sessions.
- Identified areas for improvement in training programs and collaborated with training team to implement changes.
- Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
Registered Medical Assistant
Compass Health Network
10.2018 - 02.2019
- Assist physicians/nurse practitioners in preparing for minor surgeries and physicals
- Responded to patient callbacks and phone-in prescription refill requests.
- Assist patients through our IDP program to obtain medications that would otherwise not be affordable.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Incorporated outside records into charts and EHR.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Registered Medical Assistant
Arthur Center Community Health
04.2017 - 10.2018
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Incorporated outside records into charts and EHR.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Assist other clinical staff as necessary
- Work with management and providers on QI and QA initiative, assisting/training clinical staff with transitioning from CareLogic to NextGen EHR system.
Medical Assistant
Neurology, Inc
03.2016 - 03.2017
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
Medical Assistant
Allergy & Asthma Specialists
12.2013 - 09.2015
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Managed numerous client accounts to track and collect money owed.
- Administered intra-muscular medications and monitored patient reactions.
- Administered allergy injections and monitored for patient reactions.
Patient Care Technician
DaVita Dialysis
07.2013 - 12.2013
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Set up and operated hemodialysis machines to provide dialysis treatment for patients with kidney failure.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Connected hemodialysis machine to patient's forearm or catheter site to start blood circulating through dialyzer.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Cleaned fistula, graft or catheter using antiseptic solution.
- Inspected venous and arterial pressures to maintain pressures within established limits.
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Communicated with management or other staff to resolve problems.
- Adjusted settings or positions of medical equipment.
Medical Assistant
BJC Medical Group
08.2011 - 05.2013
- In this role I was also named NextGen super user in the clinic which allowed me to train clinical staff when updates occurred within the EHR.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Labeled and completed lab requisitions using ICD and CPT coding.
Education
Master of Healthcare Administration -
University of Missouri
12.2022
Bachelor or Business Administration - Healthcare Administration
Southern New Hampshire University
05.2019
Associate of Arts -
Moberly Area Community College
Moberly, MO12.2013
Skills
- Time Management
- Complex Problem Solving
- Cross-departmental Alignment
- Microsoft SharePoint
- Detail-Oriented
- Performance Evaluations
- Team Recruiting and Hiring
- Verbal and Written Communication
- Strategic Planning and Alignment
- Training and Onboarding
- Implementation Management
- Project Management
- Decision Making
- Microsoft Office
- Staff Monitoring
References
References
Available upon request.
Certification
- Lean Six Sigma Green Belt, Institute of Industrial and Systems Engineers - 2021
- Registered Medical Assistant (RMA), American Medical Technologists - 2018
- BLS (CPR & AED), American Safety & Health Institute - 2023
- NextGen Certified Professional (NCP)-Enterprise EHR, NextGen Healthcare - 2021
Timeline
Patient Engagement/Outcomes Manager
Compass Health Network
12.2020 - Current
EHR Clinical Training Specialist
Compass Health Network
02.2019 - 12.2020
Registered Medical Assistant
Compass Health Network
10.2018 - 02.2019
Registered Medical Assistant
Arthur Center Community Health
04.2017 - 10.2018
Medical Assistant
Neurology, Inc
03.2016 - 03.2017
Medical Assistant
Allergy & Asthma Specialists
12.2013 - 09.2015
Patient Care Technician
DaVita Dialysis
07.2013 - 12.2013
Medical Assistant
BJC Medical Group
08.2011 - 05.2013
Master of Healthcare Administration -
University of Missouri
Bachelor or Business Administration - Healthcare Administration
Southern New Hampshire University
Associate of Arts -
Moberly Area Community College
- Lean Six Sigma Green Belt, Institute of Industrial and Systems Engineers - 2021
- Registered Medical Assistant (RMA), American Medical Technologists - 2018
- BLS (CPR & AED), American Safety & Health Institute - 2023
- NextGen Certified Professional (NCP)-Enterprise EHR, NextGen Healthcare - 2021
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