Hi, I’m
Michaeline Ohlson
Bend,OR
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
years of professional experience
Work History
FYI Healthserve
Southern Regional Manager
03.1998 - 09.2001
Job overview
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
FYI Healthserve
Quality Control Manager
12.1997 - 03.1998
Job overview
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
FYI Healthserve
Assistant Manager
02.1995 - 12.1997
Job overview
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Mentored team members to enhance professional development and accountability in workplace.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
FYI Healthserve
Health Information Specialist/Field Representative
07.1992 - 02.1995
Job overview
- Followed exact procedures for handling transfers and other releases of medical records.
- Assisted in training new staff on medical record processing and filing procedures.
- Maintained relationships with medical providers, suppliers and reporters.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
American Heating
Office Manager
03.1990 - 02.1992
Job overview
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Rotated merchandise and displays to feature new products and promote and nurture relationships.
Education
Griffin Business CollegeTacoma, WA
Associate of Arts from Business Administration And Management
06.1992
Skills
- Regional Accounts
- Regional Sales and Support
- Customer Needs Assessments
- Interpersonal Communication Skills
- Visual Merchandising
- Employee Performance Reviews
- Employee Evaluation
- Customer Satisfaction
- Team Goals
- Managing Operations and Efficiency
- Performance Goals
- Customer Experience
Timeline
Southern Regional Manager
FYI Healthserve
03.1998 - 09.2001
Quality Control Manager
FYI Healthserve
12.1997 - 03.1998
Assistant Manager
FYI Healthserve
02.1995 - 12.1997
Health Information Specialist/Field Representative
FYI Healthserve
07.1992 - 02.1995
Office Manager
American Heating
03.1990 - 02.1992
Griffin Business College
Associate of Arts from Business Administration And Management
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