MICHAEL J. BURKE

• Implemented security structures to prevent unauthorized access and maintain system security.
• Integrated spatial data into enterprise environments using extract, transform and load processes.
• Developed data warehousing solutions between software platforms to execute cohesive data information access.
• Oversaw continuous development of tools and workflows to manage critical business processes.
• Developed and maintained project plans, timelines, and budgets for multiple software development projects, ensuring on-time and within-budget delivery.
• Conducted comprehensive analysis of business processes and systems, identifying areas for improvement and making recommendations for enhancements.
• Collaborated with cross-functional teams to ensure seamless integration of new systems and applications with existing infrastructure.
• Provided technical guidance and mentoring to junior system analysts, resulting in increased team productivity and improved technical skills.
• Implemented quality assurance processes and conducted rigorous testing to ensure stability and reliability of software applications.
• Facilitated communication between technical teams and non-technical stakeholders, ensuring that project objectives were clearly understood and achieved.
• Designed and implemented new data architecture for large government institution, resulting in 50% reduction in data processing time.
• Led team of system engineers and network engineers in development of new software application, resulting in 30% increase in productivity for client
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Offered input for complex documents to support client-ready final versions.
• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
• Worked with third-party vendor support to address product-related issues
• Researched, recommended and implemented new software to meet business needs
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

• Manager for multiple projects and operational activities in support of Genesis Program at Regional Cyber Center-National Guard
• Provided management to multiple projects with resources and coordination for stakeholders across 54 US states and territories
• Responsible for advising and/or assist ARNG CIO/G6 with performing life management of IT assets and services
• Maintained accountability of all warranties and license for ARNG
• Managed client assets according to investment preferences and goals
• Meet with clients to assess asset status, needs, risks, goals and progress
• Develops, organizes and maintains client portfolios
• Coordinates with property managers, brokers and other third parties
• Compiles and presents asset management reports to clients, supervisors and senior executives
• Contributes to team efforts by accomplishing related tasks as needed
• Managed and maintained oversight on project plans, schedules, work hours, budgets and expenditures across RCC-NG enterprise in support of Genesis Program
• Organized and led multiple stakeholder meetings across multiple projects, provided guidance, meeting notes, and decision matrix for project tracking and documentation
• Coordinated and conducted planning and integration meeting between engineering team and systems personnel from 54 U.S
• States and territories
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
• Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
• Identified plans and resources required to meet project goals and objectives.
• Managed projects from procurement to commission.

• IT Assets
• Identifying and documenting IT hardware and software is functional and physical characteristics
• Coordinating approval for IT hardware and software items usage
• Maintaining software and software licenses and hardware warranties
• Ensure tracking of trouble tickets status and elevate when required
• Coordinating and controlling changes to ASOC NIPR and SIPR via Change request process
• Moving: Physical relocating systems, software, applications or functionality
• Adding: Bringing new systems, software, applications or functionality onto the operational network
• Changing: Altering the status of systems, software, applications or functionality
• Deleting: Removing systems, software, applications or functionality for the network
• Recording and reporting changes to configuration items established baselines
• Recording and reporting change processing and implementation status
• Auditing configuration items to verify conformance to specification, drawing, interface control documentation and other requirements
• Provide customer focused technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Coordinate the creation of computer/user accounts in Active Directory
• Implement the account management plan to include actions such as Exchange E-mail additions, deletions, or E-mail changes
• Manage the archiving and digitizing of organizational document and records
• Developed and delivered change management support documentation and manuals.
• Acted as primary point of contact for third-party vendors involved in major operational changes to coordinate with external personnel.
• Produced detailed and relevant reports for use in making business decisions.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Gathered, documented and modeled data to assess business trends.
• Collected, organized and modeled data using SCCM.
• Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff and external factors
• Administered periodic reviews of ongoing operational practices to determine efficacy and detect deficits

• Served as principal advisor to JNCC-A Director on all matters concerning MLoS
• Primary functions consist of providing oversight, assistance, and support to Regional Commands (RCs) within footprint of CJOA-A
• Senior advisor and subject matter expert (SME) for MLoS issues and services assisting RC Staff, RC J6s, and RC MLoS Support Teams
• Provided direct support to MLoS vendors; integrating Statement of Work (SOW) requirements, planning, workplace/vendor operations, and vendor contract issues
• Advised RCs and vendors of current, proven techniques, and processes to establish and maintain MLoS links; provided steps for outage/issue investigation, reporting, and troubleshooting to eliminate or control loss of MLoS link capabilities
• Monitored and assisted with coordination for vendors contracted to provide MLoS connectivity to RCs; provided technical and managerial MLoS program assistance to RCs to eliminate or control loss of MLoS connectivity
• Analyze vendor link data to identify trends, develop countermeasures, and prioritize resources; Monitor and coordinate for installs, cancellations, upgrades, downgrades, and relocations involving US Military MLoS links
• Run diagnostic programs and tools to trouble shoot and resolve IT technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other system

• Managed multiple remote location network support with team of 8 employees to expand and support hard-wired and wireless network infrastructure
• Tracked security vulnerabilities in compliance database, ensuring all vulnerabilities identified were analyzed and remediated as appropriate
• Executed fulfillment of IT infrastructure needs including PTP, wireless devices, switches, fiber optic lines, and satellite dish maintenance to support sustainability of troop logistics management
• Conducted full assessment for new network build-outs including documenting drop and line locations, identifying required material and equipment, and evaluating requirements for inventory replenishment
• Planned projects to determine resource requirements for man-hours and incremental vendor support; coordinated and supervised ongoing technical operations and IT support initiatives for firm applications implementation projects
• Provide Tier I systems support and touch labor for all office automation equipment to include printers, scanners, desktop/laptop computer systems and mobile devices
• Install, modify, and repair computer hardware and software.
• Oversaw IT department operations and training.
• Managed network and system performance, conducting troubleshooting, security patching and maintenance.
• Guided organizational technology strategy and roadmaps.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Closely collaborated with project members to identify and quickly address problems.
• Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
• Installed and managed audiovisual equipment.
• Coordinated ongoing technical training and personal development classes for staff members.

• Directed all operational aspects for Help Desk, Network Management, and Asset Tracking teams overseeing 32 employees as well as consultants to augment staff based on project requirements and capacity needs
• Manage all Help Desk and support ticket responsibilities minimizing end-user productivity disruptions
• Orchestrated staff efforts covering eight remote site networks and end-user laptops as well as deploy software installs/patches, hardware upgrades/configurations, and system integrations
• Oversaw monthly inventory management reconciliations to ensure accounting of all IT assets; initial reviewer of Expense Reports, Professional Development Requests, and other administrative requests MICHAEL BURKE | PG
• 2
• Coordinated and collaborated with Operations Manager on all issues affecting the performance of the team; Conduit of company administrative and personnel information to and from employees
• Constructed and maintained Virtual Local Area Network (VLAN).
• Monitored stability of network and wireless services to deliver comprehensive stability.
• Configured networks for smooth, reliable operation to meet business processes and objectives.
• Identified and immediately resolved issues with network devices.
• Managed and maintained stability of network and wireless services throughout enterprise.
• Provided required network documentation to inform management.
• Provided on-call support for network engineering duties.
• Provided consistent support through on-call rotation duty.
• Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.

• Performed Server Maintenance and upgrade for 36 locations around Afghanistan
• Analyzed information to determine, recommend, and plan layout for the type of computers and peripheral equipment modifications to existing systems
• Supported over 800 system end-users in a dynamic and fast-paced environment with a continuous flow of shifting priorities
• Created VM on all physical machines using ESXi, OVA, and other imaging and virtual software; upgraded all Riverbeds in theater, purged data; looked through data on the riverbeds using Wireshark
• Facilitated training sessions enabling users to leverage advanced features and functionality on computer equipment and software applications
• Enhanced IT Support Operations business processes using effective prioritization strategies to align IT goals with business objectives and implementing comprehensive reporting to enhance productivity and quality performance
• Advised management regarding hardware/software acquisition and upgrade opportunities to further enhance operational efficiency
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Monitored network hardware operations to evaluate proper configuration.
• Designed and evaluated WAN and LAN connectivity technologies.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
• Provided faculty and staff with security software and network configuration support.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Relevant Coursework: Networking Routing and Switching & Management
• Professional Development: PMP
• 3.3 GPA

GPA: 3.3