Michael Cooney

Responsibility for all aspects of company portfolio, including operations, sales and marketing, revenue management and owner relations.

Responsible for development of all new contracts and projects.

Responsible for site development, strategic growth and financial institution relationships.

Oversee the overall portfolio of approximately 20 properties, with direct reporting to the owner/president of the company.

• Responsible for overseeing a portfolio of award-winning, full and focused service hotel properties & restaurants (with 2 in development), with direct authority over General Managers, Sales and Operations Teams. Directing all facets of hotel operations.
• Accountability for Operations, Sales & Marketing, Property Maintenance, Culinary & F&B, Accounting and Front Office teams of 6 to 13 individual properties, totaling 500-700 associates.
• Assisted leadership of multiple hotels to push guest satisfaction scores to within the top 10% of their respective brands, leading to awards from multiple brands.
• Responsible for leading the openings of multiple newly built hotels. Oversee site selection, design and construction completion, pre-opening OS&E, FF&E purchasing, hiring of management teams and training.
• Work directly with hotel leadership teams to prepare yearly budgets, monthly forecasting and financial performance analysis. Responsible for reporting financial results directly to various owners/ownership groups.
• Responsible for successfully re-branding/branding of multiple restaurant concepts, including menu development, staffing, and marketing.
• Tasked with streamlining reporting to the corporate office from the field. Standardized reports and established process utilizing cloud reporting for both operations and sales & marketing.
• Actively participate in revenue management, new business solicitation, driving market share to ensure all properties are securing 100+% of share in their markets according to STAR data & reporting.

• Hired to lead failing property to achieve passing status on Brand Quality Evaluation. Achieved this goal within 7 months
• Responsible for all operational, sales & marketing, property maintenance and renovation of property during tenure.

• Focused on excellent guest service results and delivery of AAA 4-Diamond service levels
• Maintained exceptional guest service scores, according to Hilton Salt Surveys; ranking between #1 and #13 (of 213 hotels) in brand on monthly basis
• Achieved rank of #1 (out of 141 hotels) in City of Columbus, according to TripAdvisor online community
• Achieved 4-Diamond rating for 2013 and 2014 as result of AAA property inspection and review. There are 6 additional hotels in Central Ohio to achieve this status; 14 total in entire State.

• Responsible for oversight and coordination of multi-million-dollar renovation; including: subcontractor negotiations, budgeting, sourcing & procurement, daily contractor progress meetings, Gantt chart oversight and final punch-list sign off
• Re-positioned a depressed property to achieve expected results through improved Guest Satisfaction, Associate Satisfaction, Product Quality and Profit Goals.

• Managed operations of multiple, large, full-service hotels, leading teams of 100+ associates through multi-million-dollar renovations
• Increased bottom-line revenues through effective cost control and labor management
• Received multiple Quality Excellence Awards, Service Excellence Awards, and an individual “Best of the Best” award for maintenance supervisor
• Winner of multiple IHG “Highest Regional RevPAR Growth” awards; winner of multiple “Highest Regional Guest Satisfaction” awards
• One of 30 GM’s invited to join IHG’s “General Manager’s Advisory Board” (3 years)
• Invited to attend IHG’s General Manager’s Academy at Purdue University
• Produced highest productivity metrics within company for Housekeeping Department, while maintaining guest scores within top 15% of brand (out of 800+ hotels)
• Improved Food & Beverage scores to within top 5% of the Marriott Brand.

• Responsible for all operational aspects of award-winning, chef-driven, full-service, upscale dining establishment, featuring 450 seats, made from scratch menu, extensive wine cellar, producing $9MM+ in annual sales
• Designed and implemented “Team Service” approach which is still utilized in all BBRG (100+) restaurants to this day.

• Responsible for successful start-up and opening of upscale French bistro.

• Owned and operated upscale Irish Pub.