MICHAEL J. DUBOSE
Houston,TX
Summary
Thorough and meticulous Risk & Compliance Manager accomplished in helping organizations manage industry-specific and general economic risks. Detail-oriented in reviewing data and identifying impactful trends. Brings great presentation and interpersonal communication skills. Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills. Detail-oriented Risk Manager bringing many years of experience assessing financial documentation, recommending improvements and maintaining ongoing monitoring (with over 10 years experience at Marsh McLennan). Well-versed in using technology and software and implementing statistical analysis techniques. Accomplished in handling dynamic needs with forward-thinking mindset and expert knowledge of insurance operations. Analytical Compliance Professional equipped with in-depth understanding of financial risks associated with range of organizational actions. Focused on helping clients limit or balance risk against reward for optimal decision-making. Easily handles complex data to understand potential impacts, break down risk and develop recommendations. Ready to aid team in achieving risk and compliance goals. Experienced Risk & Compliance Officer with over 25 years of experience in the insurance industry. Reputation for resolving problems and improving customer satisfaction. Offering excellent communication and good judgment. Dedicated insurance industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of risk and compliance in the insurance industry. Motivated to continue learning, growing and exceling at Marsh McLennan. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Objective to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
40
40
years of professional experience
1
1
Certificate
Work History
Associate Director
Aon Global Risk Consulting (AGRC)
HOUSTON, TX
10.2021 - Current
- As member of Aon’s Global Risk Consulting (AGRC) Team develop, implement, and lead risk strategies, and services across Aon’s Fortune 500 clients and prospects
- Services include Security Risk Identification, Security Risk Assessment, Security Risk Control, Risk Transfer and Claims
- Primary Industries serviced are Manufacturing, Construction, Transportation, Retail and Energy
- Provide special expertise to clients in Business Continuity Management (BCM), which includes Business Impact Analysis (BIA), Business Unit Continuity, Crisis Management, Crisis Communications, Security and Emergency Response auditing, planning, training, and exercising.
- Lead teams of up to 20 personnel, supervising daily performance as well as training and improvement plans.
- Train and develop department leaders and management staff for specific projects and ongoing operational needs.
- Oversee business calendar of events and scheduled key initiatives.
- Analyze impacts of regulatory changes on operations and developed mitigation plans.
- Keep operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns.
- Spearhead client's manufacturing approaches to increase performance, maintain compliance and optimize procedures.
- Maintain risk compliance by improving and aligning processes, controls and production specifications with established limits.
- Liaise with technical counterparts at client sites to exchange data and maintain communication.
- Analyze life cycles, equipment, processes and effectiveness of different manufacturing strategies.
- Expedite investigations, action plans and schedules for compliance activities.
Risk & Compliance Officer
Texas A&M University System
COLLEGE STATION, TX
10.2020 - 10.2021
- Oversaw and coordinated the Enterprise Risk Management (ERM) Process for the Texas A&M College of AgriLife and four State of Texas agencies
- Services included Business Continuity Plan (BCP) development and pandemic response
- Performed internal security audits and compliance reviews assessing business-functions and unit levels to review management and internal controls
- Performed internal workplace investigations
- Conducted site risk assessments of AgriLife Research and Extension Centers located across the State of Texas.
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
- Produced and filed reports every quarter to inform senior management of current activities and progress with investigations.
- Produced and filed reports every quarter to inform senior management of current activities and progress with investigations.
- Coordinated ongoing efforts to strengthen risk culture and fine-tuned risk appetite for lending and funding activities.
- Completed statistical reviews to uncover trends, patterns and variations.
- Worked within Microsoft programs to compile and review information with pivot tables and charts.
- Developed, deployed and enhanced procedures to reduce institution's exposure to fraud.
- Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
Senior Risk Control Consultant
Travelers Insurance Companies
MIDLAND, ODESSA, TX
10.2019 - 10.2020
- Energy (Oil & Gas) / Construction.
- In high visibility role, provided technical skills across all insurance lines of business to assess energy and construction risk.
- Energy risks included upstream, midstream and downstream petroleum operations, as well as natural gas and wind energy.
- Consulted and delivered risk control services to insured clients.
- Provided insurance coverage expertise, including workers compensation, general liability, product liability, property conservation, builders risk and construction.
- Delivered underwriting and claims services to identify, develop, and retain profitable business.
- Responsible for providing consultation to insured clients regarding claim submission and policy language.
- Developed business partnerships and ambassador-type relationships with insured policyholders.
- Worked with insured management to develop risk management strategies with greatest impact on reducing insured’s Total Cost of Risk (TCOR).
- Produced and filed reports every month to inform senior management of current activities and progress with investigations.
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
- Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
- Worked within Microsoft Excel to compile and review information with pivot tables and charts.
- Identified key risks and mitigating factors of potential investments such as asset types and values, legal and ownership structures and industry segments.
- Informed financial decisions by analyzing financial information to forecast business, industry or economic conditions.
- Built contingency plans to successfully handle financial and non-financial emergencies.
- Compared industry-specific securities against outside metrics and each other to develop recommendations.
- Coordinated ongoing efforts to strengthen risk culture and fine-tuned risk appetite for lending and funding activities.
Risk Control Specialist
Sedgwick
AUSTIN, TX
01.2019 - 10.2019
- Provided risk control services to assist clients in developing effective risk management programs
- Provided security risk identification, security risk assessment, risk control, claims and risk transfer services
- Presented resource materials and loss experience analysis information to help increase client’s awareness and efforts towards reducing losses
- Effectively communicated concepts, recommendations, and related materials
- Prepared and presented client workshops, seminars, and other training to large and small audiences.
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
- Produced and filed reports every quarter to inform senior management of current activities and progress with investigations.
- Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
- Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.
- Monitored industry, technological and economic developments to stay current on potential risks.
- Worked within Microsoft Software to compile and review information with pivot tables and charts.
- Developed, deployed and enhanced procedures to reduce institution's exposure to fraud.
- Completed statistical reviews to uncover trends, patterns and variations.
- Built contingency plans to successfully handle financial emergencies.
- Reviewed risk limits across financial stripes for applicability and adequacy and gathered metrics related to risk appetite statements.
- Coordinated ongoing efforts to strengthen risk culture and fine-tuned risk appetite for lending and funding activities.
- Compared industry-specific securities against outside metrics and each other to develop recommendations.
- Assessed liquidity and market risk levels and applied risk-based approach to oversee financial activities.
- Identified key risks and mitigating factors of potential investments such as asset types and values, legal and ownership structures and industry segments.
- Informed financial decisions by analyzing financial information to forecast business, industry or economic conditions.
- Conducted statistical analysis and evaluated risk via use of portfolio management software.
- Read and understood client financial documentation.
- Analyzed data on price, stability and other factors affecting investment programs to incorporate into investment decisions.
Enterprise Risk Manager
Texas State Office Of Risk Management (SORM)
AUSTIN, TX
09.2018 - 01.2019
- Assisted State of Texas agencies in establishing and maintaining comprehensive risk management programs
- Risk management programs included security risk identification, security risk assessment, risk control, claims management and risk transfer strategies
- Provided guidance and direction to state entities to assist in identifying, evaluating, controlling and transferring risk
- Provided technical assistance, information, education, and training to address specific exposures or losses
- Designed and presented tailored training to agencies on risk management topics
- Recommended and implemented viable loss control, risk transfer, continuity of operations, and workers’ compensation administration programs for state entities.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Advised senior agency managers on policy strategies for reducing liability and preventing losses.
- Kept state agency operations in compliance with OSHA, state and federal regulations through regular safety inspections and hazards management strategies.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Executed roadmap to achieve risk maturity milestones across organizational levels.
- Handled claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
- Employed strong program management skills to successfully define and manage ongoing initiatives designed to control specific client risks.
- Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
- Analyzed impact of environmental disasters to physical data centers and create and implement response plans.
- Administered General Liability program, keeping risk low by proactively examining processes and related documentation.
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
- Produced and filed reports every month to inform senior management of current activities and progress with investigations.
- Developed, deployed and enhanced procedures to reduce institution's exposure to fraud.
- Worked within Microsoft Software to compile and review information with pivot tables and charts.
- Completed statistical reviews to uncover trends, patterns and variations.
- Monitored industry, technological and economic developments to stay current on potential risks.
- Coordinated ongoing efforts to strengthen risk culture and fine-tuned risk appetite for lending and funding activities.
- Compared industry-specific securities against outside metrics and each other to develop recommendations.
- Formulated knowledgeable forecasts for business, industry and overall economic conditions based on available financial information.
- Built contingency plans to successfully handle financial emergencies.
- Reviewed risk limits across financial stripes for applicability and adequacy and gathered metrics related to risk appetite statements.
- Conducted statistical analysis and evaluated risk via use of portfolio management software.
- Assessed liquidity and market risk levels and applied risk-based approach to oversee financial activities.
- Informed financial decisions by analyzing financial information to forecast business, industry or economic conditions.
- Identified key risks and mitigating factors of potential investments such as asset types and values, legal and ownership structures and industry segments.
- Read and understood client financial documentation.
- Analyzed data on price, stability and other factors affecting investment programs to incorporate into investment decisions.
Regional Risk Manager
Texas Department Of Criminal Justice, TDCJ
HOUSTON, TX
01.2018 - 09.2018
- Managed the risk of TDCJ’s Region III prison units.
- Led and supervised the activities of the Unit Risk Managers (URMs) for the nineteen (19) Region III prison units.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
- Kept operations in compliance with OSHA, state and federal regulations through regular safety inspections and hazards management strategies.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Taught employees how to control risks at front line.
- Completed statistical reviews to uncover trends, patterns and variations.
- Built contingency plans to successfully handle financial emergencies.
- Identified key risks and mitigating factors of potential investments such as asset types and values, legal and ownership structures and industry segments.
- Responsible for the security risk identification and security assessment of TDCJ properties.
- Developed TDCJ risk management policies.
- Managed insurance program.
- Led Claims Investigations into wrongdoing, injuries, incidents, and deaths.
- Managed response to TDCJ emergencies and disasters.
- Managed and led risk management, emergency response, crisis management and continuity of operations programs.
Principal Consultant
DuBose Risk Consulting, LLC
BRYAN, TX
01.2016 - 01.2017
- Principal business owner of DuBose Risk Consulting (DRC)
- DRC provided risk control, risk management, security, emergency response, crisis management and business continuity services for clients across multiple industries, including transportation, retail, energy, construction and manufacturing
- Approved by Texas Department of Insurance.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Created and optimized records management strategies to coordinate and protect information.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Collaborated with clients from concept through final delivery of product or service.
- Provided detailed advice to customers regarding risk control and safety.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Created detailed roadmaps of action items and project goals and generated reports to inform budgeting and planning.
- Developed strategic component development plans to support future projects.
- Tracked costs and expenses to compare with original budget and identify failure points.
- Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Took detailed notes and kept records of program and performance progress, education initiatives and leadership.
- Initiated success of client's organization by improving performance, hiring practices and management systems.
- Updated stakeholders on key milestones for projects.
- Developed comprehensive business cases to analyze costs, benefits, ROI and TCO of proposed solutions.
- Saved considerable costs by renegotiating outsourcing contracts.
- Developed virtual teams with focus on trust development and extreme programming.
- Improved client sales by automating system e-commerce feature.
Senior Vice President
Marsh McLennan
Houston, TX
09.2015 - 04.2016
- Workforce Strategies Global Practice
- Senior member of Marsh Risk Consulting (MRC) Global Practice.
- Provided emergency response, crisis management and business continuity services
- Provided occupational safety consulting services for numerous industries, including retail, transportation, energy, manufacturing and construction
- Developed safety programs and created emergency management programs for numerous large, high-profile Fortune 500 clients
- Casualty risk control service account manager for major organizations headquartered in the Dallas and Houston areas
- Provided assessment, plan development and training for Fortune 500 clients’ occupational safety, fire prevention and emergency response programs.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Cultivated positive relationships with employees by implementing monthly events to resolve issues, provide feedback and brainstorm.
- Developed, coached and provided feedback to top-performing teams.
- Maintained consistent growth in revenue, contribution margin, operating profit and EBITDA.
- Presented reports on company performance.
- Drove strategic operational and company procedural improvements resulting in major increases in safety.
- Networked with customers, prospects and partners at conferences and trade shows.
- Headed teams in managing implementation and training on strategic initiatives for entire company.
- Developed measurement tools, dashboards and reports to track metrics on adoption and effectiveness of initiatives.
- Drove corporate revenue by creating strategies that fit perfectly with company's vision and mission.
- Restructured department to reduce overhead and improve overall efficiency.
- Presented and discussed strategy and initiative progress with senior business leaders.
- Accumulated annual sales revenue by strategizing and executing new strategies.
- Improved client operational safety by 25% through safety program initiatives.
- Planned strategically for development of transformation roadmap.
- Trained commercial team to drive new business for company, recruiting, training, and implementing internal sales team to identify and close opportunities.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Resolved issues and recommended actions based on production and compliance reports.
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Established performance goals for department and provided methods for reaching milestones.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
- Increased company growth through collaboration with sales and marketing departments.
- Led operational team in creation, roll out and management of new product lines.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Created and made appropriate documentation for annual budgets and senior leadership goals.
- Evaluated product development strategies and prepared alternative approaches to exceed goals.
- Initiated on-time, under-budget project management to optimize performance.
- Mitigated financial discrepancies by managing budget and payroll operations.
- Diminished regulatory risks by overseeing adherence to insurance and safety regulations across projects.
- Drove short-term and advanced promotional planning processes.
- Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
- Managed company budget by designing complex financial model to track and validate expenses.
- Orchestrated positive media coverage and stakeholder relations as public face of company.
Manager
PricewaterhouseCoopers
Dallas, Houston, TX
05.2014 - 09.2015
- Governance Risk & Compliance (GRC)
- Manager in PwC's Risk Assurance practice and member of Governance, Risk & Compliance (GRC) team
- Duties included assisting clients in all areas of Enterprise Risk Management (ERM), such as risk assessment, risk programs, emergency response, crisis management, business unit continuity and IT disaster recovery
- Helped ensure clients’ unique operational; financial and technology requirements were fully considered in developing enterprise risk management, emergency response, crisis management, business continuity and IT disaster recovery programs
- Performed client services and led junior staff through management of fee projects involving risk assessment, program development, training, testing, and exercising for Fortune 500 Clients across primary industries of education, retail, energy, construction and manufacturing
- Responsible for the sales, marketing and growth of consulting revenue within areas of enterprise risk management, loss prevention, emergency response, crisis management and business continuity.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Directed staff and managed annual capital budget.
- Prepared and recommended long-range plans for development of department personnel.
- Evaluated report data to proactively adjust and enhance operations.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Practice Leader
Willis Towers Watson
Berkeley Heights, NJ
06.2011 - 05.2014
- Collaborated with team to respond to 9/11, attack both internally and for business clients in bolstering risk management, emergency response, business continuity and security programs – played major role in Marsh McLennan recovery as numerous internal staff were lost during the tragedy, including immediate supervisor, group manager, fellow consultants, and administrative assistants., Global Risk Services Division
- Advised clients on insurance program management, emergency response, business continuity management, crisis management, security management and enterprise risk management.
- Conducted in-depth research into recruitment and retention programs and implemented optimal solutions to drive organizational change.
- Devised and optimized human resources processes, practices and program initiatives.
- Performed needs and cultural evaluations to strengthen improvements at all organizational levels.
- Presented reports highlighted proposed changes regarding performance and efficiency enhancement.
- Developed and improved hiring and recruitment strategies, optimizing workforce over multiple years.
- Conducted physical work environments, organizational structures and communication systems research studies to assess organizational functioning.
- Conducted presentations on research findings for clients or at research meetings.
- Offered expert testimony in employment lawsuits.
- Completed interviews with potential employees to identify strengths, weakness and potential problems.
- Formulated and implemented training programs by applying learning principles and individual differences.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Senior Vice President
Willis Towers Watson
Morristown, NJ
01.2007 - 01.2011
- Global Risk Control Services
- Advised client businesses on risk management, safety, security, emergency response, crisis management and business continuity management to ensure effective and efficient risk management programs
- Identified and implemented key strategies to minimize risks, control hazards, investigate incidents and prevent financial and operational loss
- Designed and presented training for clients
- Developed business relationships and recruited new business growth to mid-sized and large corporations
- Member of Willis Property Risk Control (PRC) Global Practice, which included assisting clients in all facets of property and casualty insurance risk management, including the identification, assessment, development and testing of risk management, emergency management, crisis management, business continuity and IT disaster recovery plans
- Led risk analysis, design and implementation of reoccurring six figure fee project that included crisis management program development for an international telecommunications company
- Served as project leader for reoccurring annual seven figure fee project that involved risk management program development, emergency response procedures and employee safety training for a major real estate firm.
Vice President
Marsh McLennan
New York, NY
01.2000 - 01.2007
- Workforce Strategies Global Practice member
- Provided property and casualty consulting services, including risk transfer program management, property conservation, employee safety and claims consulting services for numerous industries, including energy, manufacturing, distribution, retail, healthcare and education
- Developed security and safety programs and created emergency management programs for numerous large, high-profile Fortune 500 clients
- Casualty loss control service account manager for many major organizations headquartered in the New York City area
- Provided assessment, plan development and training for Fortune 500 clients’ risk management, occupational safety, fire prevention, emergency response and claims management programs.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established performance goals for department and provided methods for reaching milestones.
- Increased company growth through collaboration with sales and marketing departments.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Created and made appropriate documentation for annual budgets and senior leadership goals.
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Led operational team in creation, roll out and management of new product lines.
- Initiated on-time, under-budget project management to optimize performance.
- Resolved issues and recommended actions based on production and compliance reports.
- Drove short-term and advanced promotional planning processes.
- Managed company budget by designing complex financial model to track and validate expenses.
- Evaluated product development strategies and prepared alternative approaches to exceed goals.
- Mitigated financial discrepancies by managing budget and payroll operations.
- Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
- Diminished regulatory risks by overseeing adherence to insurance and safety regulations across projects.
- Orchestrated positive media coverage and stakeholder relations as public face of company.
- Interviewed, supervised and motivated fellow staff members to achieve optimal productivity.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Managed teams of multiple professionals focused on improving risk and safety initiatives.
- Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing.
- Oversaw business-wide changes to modernize procedures and organization.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Maintained P&L and shouldered corporate fiscal responsibility, resulting in significant increase in revenue.
- Directed technological improvements, reducing waste and business bottlenecks.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Facilitated over $1,000,000 in annual business for 5+ years.
- Managed divisional marketing, advertising and new product development.
- Attracted major clients, generating increase in annual revenue under new projects.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Drove performance initiatives, facilitating 25% revenue increase.
- Led EMS team projects.
- Developed comprehensive performance reports using Google Analytics to strategize resource allocation and establish performance metrics for clients.
Senior Risk Control Consultant
Chubb Insurance Group
Florham Park, NJ
01.2000 - 09.2000
- Provided regional subject matter expertise in industrial security risk transfer, property conservation, general liability, occupational safety, emergency management and business continuity
- Managed and developed risk management consulting services for numerous companies in diverse industries.
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
- Produced and filed reports every month to inform senior management of current activities and progress with investigations.
- Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
- Worked within Microsoft Excel to compile and review information with pivot tables and charts.
- Built contingency plans to successfully handle financial emergencies.
Loss Control Service Director
Wausau Insurance Companies
West Orange, NJ
01.1999 - 01.2000
- Managed, assessed, analyzed, and developed risk management programs for policy holders to combat loss and implement improved hazard and safety management for business clients
- Led consultants in providing multi-line coverage services across the nation
- Occupational safety, industrial security, property risk control, emergency response, claims management and disaster recovery leader of company.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
Special Accounts Consultant
Atlantic Mutual Insurance Companies
New York, NY
01.1996 - 01.1999
- Provided management and support to business clients in safety and security services
- Developed and implemented the internal security and disaster recovery program for the company.
- Exceeded sales goals, increased revenue and facilitated sales.
- Used consultative sales approach to understand and meet customer needs.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Supported customers continuously from sales process to product set-up and use.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Expanded book of business by 20% over previous year by offering new services.
Senior Loss Control Representative
Atlantic Mutual Insurance Companies
New York, NY
01.1993 - 01.1996
- Provided loss control consulting services to middle market clients
- Assessed multiple industries and managed loss control services for larger accounts.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
- Provided meaningful solutions by garnering teams of risk management specialists to meet client needs.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Coached, directed and mentored engineers in studies, loss investigation and reporting techniques.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Facilities Protection Manager
Atlantic Mutual Insurance Companies
11.1990 - 01.1993
- Top internal security position
- Developed and implemented the safety, security and disaster recovery program for the Administrative Center and branch locations
- Led contract and in-house security staff.
- Managed staff, created work schedules, distributed assignments and supervised day-to-day operations.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Evaluated facility to develop and implement company security and access control protocols.
- Scheduled routine maintenance and repair of facility equipment such as CCTV and burglar alarms.
- Inspected facility and assessed its systems for security and safety.
- Monitored safety compliance to maintain strict standards and protect employees and building occupants from harm.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
- Oversaw implementation of various service campaigns.
- Analyzed account information to improve and optimize customer relations, resulting in improvenents.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Planned and implemented solutions for technical problems such as CCTV, access control, contractor projects.
- Managed team of 5 employees in safety and security processes to comply with internal policies across company.
Security Analyst
General Dynamics
Fort Worth, TX
09.1986 - 11.1990
- Protected government classified top secret information and managed Defense Industrial Security (DIS) programs for numerous classified projects
- Held Top Secret-Special Access Required (SAR) Clearance.
- Provided safety reports and data analysis to building managers to inform security processes.
- Established company-wide security best practices and protocols to mitigate risk of data breach.
- Monitored video surveillance feed and system alerts for suspicious activity.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Performed risk analyses to identify appropriate security countermeasures.
- Monitored computer virus reports to determine when to update virus protection systems.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Monitored use of data files and regulated access to protect secure information.
- Encrypted data and erected firewalls to protect confidential information.
- Maintained data management and storage systems to protect data from compromise.
- Developed plans to safeguard computer files against modification, destruction or disclosure.
- Engineered, maintained and repaired security systems and programmable logic controls.
- Researched and developed new computer forensic tools.
- Outlined and maintained security patching schedule to efficiently address ongoing system issues.
- Identified, selected and deployed encryption solution to increase data protection across applications.
- Oversaw software configurations and updates for security systems across departments.
- Decreased security incidents by 50% through proactive reporting and investigations.
- Installed and managed video surveillance systems in buildings across classified projects.
- Reduced security risks by 25% through enhancing protocols and ensuring adherence to regulations.
Infantryman
United States Marine Corps Reserve
Houston, TX
06.1980 - 02.1985
- Veteran who served in the U.S Marine Corps
- Responded to emergencies with speed, efficiency and knowledgeable actions.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Trained in use of tear gas, passive ordnance and explosives.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Led fire teams during battle drills and training exercises.
- Led basic reconnaissance operations and reported enemy movements to commanding officers.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Trained teams on emergency situation preparedness and in tactical planning, equipment maintenance and weapon use.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on quarterly basis.
- Researched targets developed by various modes of intelligence to determine relevance to mission objectives and usefulness in field operations.
- Directed logistical training procedures in accordance with military regulations.
- Instructed personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
- Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
- Achieved 100% on physical fitness evaluations and agility testing over multiple years.
- Briefed fire team on readiness, equipment status and enemy locations on monthly basis to enable sound decision making.
- Supervised logistical functions supporting battalion of USMC Reserve Soldiers.
- Developed training programs for employees to develop top-notch combat and non-combat performance.
- Completed boot camp and was meritoriously promoted at the, Recruit Depot (MCRD), San Diego
- Attended Infantry Training School (ITS) at Camp LeJeune, North Carolina
- Upon deployment, served as member of the Surveillance and Target Acquisition (STA) platoon for the 1st Battalion, 23rd Marines (1/23), Headquarters and Services (H&S) Company
- In this position, worked directly for S-2 (Intelligence) and was trained in close range reconnaissance and information gathering for the battalion commander
- Honorably discharged in 1987.
Education
Master of Science - Criminal Justice Leadership & Management
Sam Houston State University
Huntsville, TXBachelor of Science - Law Enforcement & Police Science
Sam Houston State University
Huntsville, TXSkills
- Accomplished Risk / Compliance Manager with over 25 years’ experience
- Motivated team player with risk identification, risk assessment and risk management skills
- Familiarity with all areas of governance, compliance and risk: industrial security, occupational safety, claims, and risk management, including risk assessment, risk analysis, risk mapping, risk control and risk transfer
- Expert in Business Continuity Management (BCM): emergency response, crisis management, business unit continuity, IT Disaster Recovery (ITDR)
- Regulatory Compliance
- Technical Writing (Policies and Procedures)
- Loss Control
- Investigation of Claims
- Project Requirements
- Investigative Research
- Detailed Meeting Minutes
- Customer Satisfaction
- Control Recommendations
- Security Services
- Regulatory Controls
- Generating Claims
- Program Management
- Creative Solutions
- Compliance Testing
- Team Meetings
- Risk Reduction
- Cost Savings
- Vendor Contracts
Accomplishments
- Past Authorized OSHA 501 Outreach Trainer – General Industry
- Past Authorized OSHA 500 Outreach Trainer – Constructionappointments
- Principal Member, NFPA Technical Committee on Emergency Management & Business Continuity (NFPA 1600), 2007-2014
- Member, ISO/TC 223 – Societal Security, Technical Advisory Group (U.S
- Delegation), 2011 – 2014, ISO 22301 BC Management Systems
- Past Member, ASIS International Fire & Life Safety Council
Affiliations
- Society of Corporate Compliance and Ethics
- American Society of Safety Professionals
- National Fire Protection Association
- American Society for Industrial Security
- Society of Human Resource Management
- Project Management Institute
- Disaster Recovery Institute International
Certification
Certified Safety Professional (CSP)
Certified Fire Protection Specialist (CFPS)
Certified Business Continuity Professional (CBCP)
Certified Business Continuity Auditor (CBCA)
Associate in Risk Management (ARM)
Associate in Loss Control Management (ALCM)
General Certificate in Insurance
Insurance Broker's License
Timeline
Associate Director
Aon Global Risk Consulting (AGRC)
10.2021 - Current
Risk & Compliance Officer
Texas A&M University System
10.2020 - 10.2021
Senior Risk Control Consultant
Travelers Insurance Companies
10.2019 - 10.2020
Risk Control Specialist
Sedgwick
01.2019 - 10.2019
Enterprise Risk Manager
Texas State Office Of Risk Management (SORM)
09.2018 - 01.2019
Regional Risk Manager
Texas Department Of Criminal Justice, TDCJ
01.2018 - 09.2018
Principal Consultant
DuBose Risk Consulting, LLC
01.2016 - 01.2017
Senior Vice President
Marsh McLennan
09.2015 - 04.2016
Manager
PricewaterhouseCoopers
05.2014 - 09.2015
Practice Leader
Willis Towers Watson
06.2011 - 05.2014
Senior Vice President
Willis Towers Watson
01.2007 - 01.2011
Vice President
Marsh McLennan
01.2000 - 01.2007
Senior Risk Control Consultant
Chubb Insurance Group
01.2000 - 09.2000
Loss Control Service Director
Wausau Insurance Companies
01.1999 - 01.2000
Special Accounts Consultant
Atlantic Mutual Insurance Companies
01.1996 - 01.1999
Senior Loss Control Representative
Atlantic Mutual Insurance Companies
01.1993 - 01.1996
Facilities Protection Manager
Atlantic Mutual Insurance Companies
11.1990 - 01.1993
Security Analyst
General Dynamics
09.1986 - 11.1990
Infantryman
United States Marine Corps Reserve
06.1980 - 02.1985
Master of Science - Criminal Justice Leadership & Management
Sam Houston State University
Bachelor of Science - Law Enforcement & Police Science
Sam Houston State University
Certified Safety Professional (CSP)
Certified Fire Protection Specialist (CFPS)
Certified Business Continuity Professional (CBCP)
Certified Business Continuity Auditor (CBCA)
Associate in Risk Management (ARM)
Associate in Loss Control Management (ALCM)
General Certificate in Insurance
Insurance Broker's License
Endurance Running (14 Marathons)
1990: Atlantic City Marathon
1991-1993: New York City Marathon
1994: Marine Corps Marathon
2009: New Jersey City Marathon
2010: Atlantic City Marathon
2011-2012: New Jersey Marathon
2016: Boston Marathon
2016: BCS Marathon
2017: Brazos Bend 50K
2019: BCS Marathon
2020: New York City Marathon (Virtual)
Endurance Running (14 Marathons)
1990: Atlantic City Marathon
1991-1993: New York City Marathon
1994: Marine Corps Marathon
2009: New Jersey City Marathon
2010: Atlantic City Marathon
2011-2012: New Jersey Marathon
2016: Boston Marathon
2016: BCS Marathon
2017: Brazos Bend 50K
2019: BCS Marathon
2020: New York City Marathon (Virtual)
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