Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael J Griffin

Salt Lake City,UT

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Dump Truck Owner Operator

Gritty Trucking LLC
03.2016 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.

Unarmed Security Officer

Y.E.S Your Employment Solutions
02.2013 - 02.2016
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Directed guests around building and answered accessibility questions.
  • Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Enhanced safety by conducting thorough and regular patrols of the premises.
  • Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
  • Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.

Unarmed Security /Driver

A&A Entertainment Events
05.2010 - 01.2016
  • Reduced risk of potential threats by implementing advanced driving techniques in high-risk situations.
  • Conducted pre-arrival checks at destinations, ensuring that locations were secure before allowing passengers to disembark from the vehicle.
  • Collaborated with security team members, maintaining open communication channels for situational awareness.
  • Maintained a clean driving record and pursued ongoing training opportunities to enhance overall skill set and stay current with industry best practices.
  • Developed strong relationships with clients by providing top-notch customer service and ensuring their comfort during transport.
  • Managed challenging road conditions effectively by adapting driving strategies accordingly to maintain passenger safety at all times.
  • Coordinated closely with law enforcement agencies when necessary to address any suspicious activities or potential threats encountered en route.
  • Maintained a high level of confidentiality when transporting clients, protecting their privacy and sensitive information.
  • Adhered strictly to company policies and guidelines regarding driver conduct and professionalism at all times during working hours.
  • Completed detailed incident reports to provide accurate documentation of security events for future reference.
  • Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
  • Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.

Freight Manager

Smiths Grocery
10.2007 - 01.2010
  • Managed budgets effectively, controlling costs without compromising operational efficiency or customer satisfaction levels.
  • Increased customer satisfaction by promptly addressing concerns and providing regular shipment updates.
  • Analyzed industry trends to develop strategic plans for future growth within the freight department.
  • Worked closely with customs brokers to expedite clearance processes for imported/exported goods.
  • Implemented safety protocols to minimize accidents and injuries among the freight team members.
  • Developed strong relationships with key vendors, ensuring reliable service and preferential treatment during peak seasons.
  • Established clear communication channels between departments, enhancing teamwork and expediting processes across the organization.
  • Reduced shipment errors by closely coordinating with warehouse teams and maintaining accurate inventory records.
  • Optimized warehouse layout to maximize storage capacity and improve overall efficiency of the facility.
  • Developed and maintained knowledgeable and productive team of employees.

Education

No Degree - Sports Medicine

Salt Lake Community College
Salt Lake City

No Degree - Sports Management

Snow College
Ephraim, UT
01-2004

High School Diploma -

Murray High School
Murray, UT
06-2000

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Strategic planning
  • Project estimating
  • Marketing
  • Contract management
  • Regulatory compliance
  • Profit and loss analysis

Certification

  • OSHA Certified
  • Utah commercials Driver's License

Timeline

Dump Truck Owner Operator

Gritty Trucking LLC
03.2016 - Current

Unarmed Security Officer

Y.E.S Your Employment Solutions
02.2013 - 02.2016

Unarmed Security /Driver

A&A Entertainment Events
05.2010 - 01.2016

Freight Manager

Smiths Grocery
10.2007 - 01.2010

No Degree - Sports Medicine

Salt Lake Community College

No Degree - Sports Management

Snow College

High School Diploma -

Murray High School

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Michael J Griffin