Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael J. Jackson

Camden County,NJ

Summary

Accomplished Leader successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development, and customer relations. Thrives in competitive markets with unsurpassed drive, passion, and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.

Overview

18
18
years of professional experience

Work History

Tax Examining Technician

Internal Revenue Service, IRS
04.2023 - Current
  • Helped maintain the integrity of the tax system by identifying instances of potential fraud or abuse through diligent examination practices.
  • Provided exceptional customer service to taxpayers, consistently receiving positive feedback on professionalism and helpfulness.
  • Fostered trust with taxpayers by consistently displaying professionalism, competence, and empathy in all interactions.
  • Ensured timely completion of assigned tasks while maintaining high quality standards for all deliverables.
  • Supported the audit process by meticulously examining financial statements, identifying potential errors, and recommending corrective actions.
  • Recommended financial solutions in relation to tax implications.
  • Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
  • Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
  • Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
  • Developed solutions for taxpayer needs, demonstrating exceptional critical thinking skills during challenging situations.

Grill Cook

Buffalo Wild Wings
08.2023 - Current
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Trained new staff members on grill station operations, resulting in improved overall performance of the team.
  • Verified order accuracy and quality ahead of service to maintain standards.
  • Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.

Assistant Manager

Panera Bread
11.2022 - 04.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Field Representative

U.S. Census Bureau
04.2019 - 11.2022
  • Travel up to 40 miles per day to visit household locations.
  • Learn and implement consultative selling skills to identify opportunities, overcome objections and close cases.
  • Completes 18-25 follow up appointments or calls per month to connect with warm leads.
  • Respond to resident complaints, questions, concerns, and suggestions and conducted quality assurance follow-up to building issues and inquiries regarding census surveys.
  • Interview residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Perform field staff duties critical to completing accurate count in hard-to-reach communities.
  • Serves as last line of defense to obtain accurate count for federal funding and fair political representation.
  • Maintain and submit records of hours worked, miles driven, and expenses incurred to facilitate accurate reporting measures.
  • Communicate with Census takers via phone to answer questions and expedite process.
  • Visit assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Conduct interviews with participants to assess eligibility.
  • Explain questions in better detail for interviewees to allow truthful answers.
  • Deliver information from script regarding surveys for on-demand phone project assignment.

Team Leader

Chic-Fil-A
02.2020 - 11.2022
  • Lead team of 10 members while providing exceptional customer service.
  • Discipline and motivate staff to achieve challenging objectives in fast-paced culinary environments.
  • Cut spending through effective inventory management and supply sourcing.
  • Control food costs and managed inventory.
  • Direct activities of team of skilled kitchen workers preparing and serving meals.
  • Continuously evaluate business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Monitor food preparation, production and plating for quality control.
  • Develop team communications and information for meetings.
  • Prove successful working within tight deadlines and fast-paced atmosphere.
  • Use Microsoft Word and other software tools to create documents and other communications.
  • Carry out day-day-day duties accurately and efficiently.
  • Organize stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Keep facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Train staff on proper cooking procedures as well as safety regulations and productivity strategies.

General Manager

Smashburger
11.2016 - 11.2018
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Structured budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts, and cash drawers.
  • Handled money, balanced tills, processed credit card payment batches, and prepared bank deposits, maintaining 98% accuracy.
  • Developed unique events and special promotions to drive sales.
  • Packed and unpacked shipments, reporting discrepancies, and keeping precise log of receipts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Resolved guests complaints while maintaining positive customer environment.
  • Supervised staff of twenty or more through motivational coaching and effective training programs for service and sales techniques.
  • Submitted payroll for Twenty-to-thirty-member team.

Assistant Manager Trainer

Wendy's
10.2012 - 11.2016
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Delivered new employee onboarding and training sessions via Snag-a-Job.
  • Managed new employee orientation training process for more than forty employees each year.
  • Led daily, weekly and monthly coaching, counseling, and feedback sessions.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new managers and employees.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Franchise Manager

Little Caesar’s
02.2007 - 10.2012
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Devised processes to boost long-term business success and increase profit levels.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Directed initiatives to achieve regulatory compliance, foster good food service practices, and meet component quality standards.
  • Chaired weekly meetings with leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Tracked receipts, employee hours and inventory movements.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Managed 75 team members across 5 locations, resulting in approximate $ 1.5 million increase in annual revenue.

Education

High School Diploma -

Highland Regional High School
Blackwood, NJ

Bachelor of Arts - Business Management

Strayer University
Washington, DC

Skills

  • Critical Thinking
  • Problem-Solving
  • Team Building
  • Coaching and Mentoring
  • Verbal and Written Communication
  • Budgeting and Forecasting
  • Customer Service
  • Training and Development

Timeline

Grill Cook

Buffalo Wild Wings
08.2023 - Current

Tax Examining Technician

Internal Revenue Service, IRS
04.2023 - Current

Assistant Manager

Panera Bread
11.2022 - 04.2023

Team Leader

Chic-Fil-A
02.2020 - 11.2022

Field Representative

U.S. Census Bureau
04.2019 - 11.2022

General Manager

Smashburger
11.2016 - 11.2018

Assistant Manager Trainer

Wendy's
10.2012 - 11.2016

Franchise Manager

Little Caesar’s
02.2007 - 10.2012

High School Diploma -

Highland Regional High School

Bachelor of Arts - Business Management

Strayer University

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Michael J. Jackson