Michael J. Lewis
Senior Analyst
Chalfont,PA
Summary
Dynamic and driven professional boasting a robust nine-year background in clinical technology, coupled with twelve years of extensive experience in SQL and related technologies. Recognized for a deep commitment to technological innovation and problem-solving, with a versatile skill set adaptable across various industries beyond healthcare. Demonstrates a passion for leveraging technical knowledge to drive progress and efficiency in diverse organizational contexts.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Senior Healthcare IT Analyst
NextGen Healthcare
Remote, United States
01.2023 - Current
- Nine years of practical experience as a Healthcare IT Analyst, including seven years in the role of Senior Support Analyst.
- Collaborate with the development team and architects to develop and validate user stories based on client requirements.
- Actively participate in functional and technical design discussions with the team, contributing to product development.
- Perform database-related tasks, including writing SQL queries/scripts, conducting data analytics, and executing routine database maintenance.
- Investigate, troubleshoot, and resolve application, database, and workflow issues.
- Contribute to code development when necessary, working closely with developers and managers to improve processes.
- Maintain project and product roadmap status, report issues and risks, and propose solutions to prevent obstacles to progress.
- Developed an all-in-one support tool in C#, significantly improving support capabilities. This tool enables representatives to e-sign images and perform functions not previously possible without physical e-signature devices.
- Designed and implemented various parsing tools that have become essential across the organization, regularly accommodating requests for new tool integrations.
Technical Account Manager
Alliance Reservations Network
Remote, PA
01.2022 - 12.2022
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals. In doing so, was able to have top clients renew their contracts, one of which that generates revenue of ~$35 million per year.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Engaged in tool and process improvements to streamline customer success activities and services.
- Identified issues, analyzed information and provided solutions to problems.
- Created plans and communicated deadlines to complete projects on time.
Application Engineer
NextGen Healthcare
Horsham, PA
01.2013 - 01.2022
- Researched and resolved issues regarding integrity of data flow into databases
- Responsible for training and documentation to assist in resolution for both employees and clients.
- Obtained perfect score on customer surveys in Q1 of 2021. Per last customer feedback: "Michael was excellent. I hope to work with him again."
- Partnered with development team on product development and application support.
- Produced reports using advanced Excel spreadsheet functions
- Created scripts and processes for data integration and maintenance
- Modified existing databases to meet unique needs.
- Resolved problems, improved operations and provided exceptional service
- Reviewed .Net code to aid in identifying root cause for our clients issue.
- Created C# programs to assist with productivity.
- Created dynamic auditing in SQL to identify records that were being updated,deleted or inserted and which user and or application made changes.
- Ran SQL server profile traces to aid in identifying queries, triggers, etc that may be problematic to end users.
Technical Support Supervisor
Sicom Systems
Doylestown, PA
01.2011 - 01.2013
- Expertly led a team of technicians in diagnosing and resolving complex point of sale customer issues, ensuring high-quality technical support and customer satisfaction.
- Played a pivotal role in mentoring technicians on the execution of specialized SQL scripts for system upgrades and effective troubleshooting.
- Demonstrated exceptional problem-solving skills in addressing system, hardware, and inventory challenges, significantly enhancing interdepartmental efficiency.
- Skillfully managed and resolved a broad spectrum of technical issues in multiple systems and applications, delivering reliable and prompt solutions to customers and end-users across diverse time zones
Education
High School Diploma -
Bucks County Technical High School
Fairless Hills, PA 01.2000 - 11.2004
Timeline
Senior Healthcare IT Analyst
NextGen Healthcare
01.2023 - Current
Technical Account Manager
Alliance Reservations Network
01.2022 - 12.2022
Application Engineer
NextGen Healthcare
01.2013 - 01.2022
Technical Support Supervisor
Sicom Systems
01.2011 - 01.2013
High School Diploma -
Bucks County Technical High School
01.2000 - 11.2004
Skills
SQL (MSSQL,MYSQL)
SQL Server Profiler
C# and ASPNET experience
Web Development (HTML,PHP,CSS)
Data validation
Defect tracking
Data analysis
Microsoft Office/Excel (including advance function knowledge VLOOKUP, pivot tables etc)
Training and mentoring
Customer support
C# and ASP.NET Programming
I utilize C# and ASP.Net on my free time to create applications for my personal needs. I also have experience using Unity for creating games.
C# and ASP.NET Programming
In my personal time, I harness my proficiency in C# and ASP.Net to design and develop applications tailored to my specific needs, demonstrating a passion for continuous learning and personal development in software engineering.