Michael J. Sandala

• In less than 2 years added 25 new logos through the development and cultivation of strategic partnerships. payoff: Generated $3 million in new top-line revenue growth.
• Expanded ideal client base three-fold by offering exceptional, unparalleled and unique offerings to those struggling to maintain their facilities. payoff: Created entirely new revenue channel across new industries and untapped niches
• Drove dramatic expansion through newly forged strategic partnerships into 27 major metro markets. payoff: resulted in a 22% increase in overall sales
• Successfully negotiated new affiliate partnerships nationwide in 63 major metro markets. payoff: resulted in a 12%back-end improvement to gross profit
• Spearheaded a company wide initiative that indentified high-value client pain points not being addressed by current market offerings. payoff: resulted in a significant reduction in customer churn from 15% down to 8%
• Laser-focused on new business development and major market expansion by "hunting" new opportunities in untapped markets while navigating complex, highly matrixed organizations. payoff: Led to a 16% market expansion in ideal client base directly with aligned KPI's
• Cold sourced every lead within CRM thorough high-frequency call activity upwards of 150 calls per week while carefully identifying key stakeholders and decision makers. payoff: Led to a 6% conversion rate

Key Responsibilities and Overall Accomplishments:

• Created and launched a niche-focused strategic plan intended to drive sales, growth and revenue while emphasizing our core strengths over our competition in the personal services and care we provide daily to our clients. payoff: Met an unfulfilled customer need. Positioned Pentagon Investments as a business model built for success and the industry bellwether.
• Established and cultivated new business relationships through financial seminars, workshops and symposiums, referral, word-of-mouth and social media including an individual YouTube channel. payoff: Over 8 years grew a private wealth management business from 0 clients with 0 investor capital to managing 24 clients with 16.4 million dollars assets under management cumulatively averaging 20.8% ROI plus dividends and interest annually netting the co. over 6.9 million in gross sales since inception
• Solicited and negotiated all contracts with current and prospective clientele while developing a customized marketing program for clients. payoff: exceeded revenue goals per new client by an avg. of 13.5%
• Fully executed an initiative to remove all management fees unlike that of Wall St banks and funds and move towards a "percentage of profit fee. only if the client earns a profit first." payoff: Generated 5.2 million in new investor capital through implementation
• Strategically orchestrated and devised a 4 week tutorial virtual webinar for potential and existing clients. payoff: gained another 6.2 million in fresh investor capital with 0 dollars spent in advertising
• Built and heavily invested in the construction of specific algorithm to improve client returns, overall satisfaction and customer experience. payoff: Returned 31.5% ROI to clients within one year of execution marking best year since inception with 1.1MM in gross sales amongst just 14 clients; Received Nuveen Partnership Rising Star Award
• Rapidly implemented a high-performance forecasting tool and procedures based off algorithm during the onset of Covid 19 that determined market trends 6 to 12 months out while targeting yoy revenue growth in double digits. payoff: During the worst market downturn since the Great Depression returned 10.5% ROI to clients, established trust and loyalty amongst existing clients based on real-time success, achieved 0% customer churn and expanded business with 8 new clients.

Overall Accomplishments:

• Personally developed and implemented a customer-centric plan in coordination with service and sales teams to maximize gross profit on service tickets while streamlining daily order flow to ramp up customer volume. payoff: Increased avg. repair order amount by 81 dollars per ticket.
• Executed a specific system of checks and balances to ensure every single customer's needs were met and were satisfied with the level of service they received upon departure from retail locations where services were performed. payoff: Dramatically improved CSI ratings from 88.5% to 96.8% within 2 months of implementing plan and maintained at least a 95% rating or better in that store over the next 2 years.
• Recruited, hired and trained talent by attending local trade shows and job fairs in promotion of the best in-class experience for entry-level technicians along with the highest paying wages in the industry in order to improve efficiency and productivity in both the front and back ends of stores. payoff: After 11 months became the No.1 ranked store in service sales and highest in overall customer satisfaction in NJ in addition overcoming short-staffing issues within 22 stores in my region.
• Spearheaded a specialized training program for all sales personnel on how to communicate with customers in showing them the benefits of opening a Bridgestone Credit Card for service repairs the couldn't afford today while paying the sales person a commission on every card opened. payoff: Credit line business increased by 36% dramatically improving our service growth and profit margins in addition to becoming the leading CFNA Credit Card originator in the N.E.
• Took initiative and was granted approval from executives to allocate funds within every store in my region to hire an industrial cleaning firm to emphasize the importance and benefits of cleanliness, hygiene and organization in both the front and back end of the store in relation to how it affects customer perception on the quality of work being performed. payoff: Increased productivity and efficiency due to parts being easily located and always accessible in warehouse without having to outsource during busy times; Cut down outside vendor expenses by an avg. of 11% in every store after firm was hired.

• Successfully negotiated and closed the largest single contractual deal of my career after spending nearly 4.5 months between Lagos, Nigeria and Abidjan in the Ivory Coast both learning and understanding West African culture and values of those I intended to assimilate with. payoff: Created an entirely new revenue stream organically generating 1MM in additional revenues by now importing raw materials direct from the source in Nigeria and packaging them in house under our own signature brand line of products.
• Became a key asset of the Newark and Elizabeth NJ Chamber of Commerce and quickly became actively involved within the African and Jamaican communities within both cities regularly sponsoring local trade shows, community events and street fairs. payoff: Generated 750k in new business amongst the community where local African and Jamaican food marts were now placing wholesale orders from Sands Brand on a regular basis further enhancing organic growth.
• Spearheaded the decision to invest a significant portion of profits during heavy growth periods into new packaging equipment and machinery. payoff: New machinery dramatically increased output, productivity and efficiency projected to save the co. 23% a year in labor and electricity costs after paying the machinery off in 2 years.
• Worked tirelessly with top ranked graphic designer Wolff Olins to revamp and redesign packaging on the top 50 selling products in terms of profit and revenue to further their ability to mass market those products while solidifying their footprint in those respective markets. payoff: Sands Brand International went from the 6th largest Ethnic Specialty Product Importer, Distributor and Wholesaler on the East Coast to the 2nd largest within a 3 year period after redesign overhaul was completed and fully implemented.