Michael J. Trudel

Responsible for running the desk for automotive services at the Walmart - Scottsdale Store. Assess clients' needs, coordinate services with technicians, write service orders and sell additional products while maintaining shelf inventory. Responsible for client satisfaction and revenue management. Upsells when appropriate. Performs maintenance and equipment inspections. Troubleshoots when necessary. Opens and closes desk and handles cash.

Achieved highest revenue in department in 2022. Welcomed incoming individuals and qualified needs. Filled prescriptions and developed order for glasses and contacts. Focused on customer satisfaction. Opened and closed daily drawer and reconciled discrepancies. Applied knowledge of frames, lens designs and materials to up sell products. and provide customer maximize customer satisfaction.

Responsible for protecting guests and company assets for a major downtown hotel. Walked the floors, assuring guest and associate safety. Monitored doors to outlets. Used visual monitoring systems and ensured outlets adhering to maximum occupancy.

Provided loss prevention services, identified merchandising weaknesses, reported any suspicious behavior, mitigated losses, provide safe and secured environment for clients and associates, trained new associates. Heavy use of information technology systems and CVT monitoring.