Kathy Wright
Lake in the Hills,IL
Summary
Knowledgeable and dedicated professional with extensive experience in account management and customer service satisfaction as well as understanding company expectation in several professional industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in detail orientation, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Billing and Collections Specialist
First Priority Restoration
08.2022 - Current
- Established a Billing and Collections department and creating an SOP
- Facilitated weekly AR meetings with PM's and CM's to assess current accounts and determine what actions or support was needed.
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Analyzed aging reports to identify trends in late payments and develop targeted collection efforts.
- Improved billing accuracy by diligently reviewing and verifying invoice data.
- Reduced outstanding receivables by implementing effective collection strategies.
- Collaborated with cross-functional teams to resolve discrepancies in a timely manner.
- Streamlined the billing process, reducing errors and increasing overall productivity.
- Coordinated with project managers to address any billing disputes or issues effectively.
- Contributed to successful team collaboration by sharing best practices and supporting colleagues when needed.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and applied to customer balances.
Customer Solutions Specialist
Tovar Snow Professionals
01.2021 - 12.2022
- Responded proactively and positively to any and all issues
- Communicated professionally with colleagues and customers
- Assessed caller accounts to determine next course of action
- Sought ways to improve processes and services provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Updated customer accounts daily with important detailed information.
Chicago Marketing and Merchandising Manager
Buchanan Energy
11.2011 - 03.2020
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Deployed well-coordinated campaigns and events to facilitate smooth and successful brand building.
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
- Utilized effective marketing methods to increase sales 35+%.
- Conducted continuous evaluations of market trends to stay current on consumer and competitor changes.
- Helped managers achieve and revenue quota through product and service promotion during routine calls and site visits.
- Recorded daily interaction details to track requests, document problems and record solutions offered to all 58 Chicago locations.
- Communicated daily with location managers about concerns with products or services to resolve problems and drive sales.
Customer Service Associate
Colony Display
03.2004 - 07.2008
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Provided basic technical support for clients on wide range of display company products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Described and explained details about offered products with options to inform customers and guide purchasing decisions.
Education
High School Diploma -
Jacobs High School
Associate of Science - Business Administration And Management
McHenry County College
Crystal Lake, ILCertified Medical Administrative Assistant - Medical Assisting
Elgin Community College
Elgin, ILSkills
- Team Leadership
- Key decision making
- Account Management
- Client Relationship Management
- Customer Satisfaction
- Market understanding
- Rebranding
- Collection strategies
- Active listening abilities
- Conflict resolution techniques
- Proficiency in PSA
- Proficiency in [Software]
Languages
Polish
Native or Bilingual
Timeline
Billing and Collections Specialist
First Priority Restoration
08.2022 - Current
Customer Solutions Specialist
Tovar Snow Professionals
01.2021 - 12.2022
Chicago Marketing and Merchandising Manager
Buchanan Energy
11.2011 - 03.2020
Customer Service Associate
Colony Display
03.2004 - 07.2008
Associate of Science - Business Administration And Management
McHenry County College
Certified Medical Administrative Assistant - Medical Assisting
Elgin Community College
High School Diploma -
Jacobs High School
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