Michael J Yamin
Wynantskill,NY
Summary
Dynamic leader with a proven track record at Optimum Water, adept in Business Development and fostering Strong Relationships. Excelled in client relationship building, driving a 20% increase in customer loyalty through strategic negotiations and interpersonal skills. Specializes in staff management and operational efficiency, ensuring sustainable growth and profitability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Account Executive
Optimum Water
Millbury, MA
10.2019 - Current
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
Call Center Representative
New York State Department of Motor Vehicles
Albany, NY
04.2023 - 08.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Attended regular training sessions on updates and changes within the industry or organization.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Team Leader Manager
Wegmans Supermarket
Westwood, MA
11.2022 - 04.2023
- Developed strategies to motivate employees in achieving goals.
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Organized team meetings to discuss progress and challenges.
- Recruited and trained new employees to meet job requirements.
Manager
Little Big Fatz Food Shack
Troy, NY
07.2016 - 10.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
Machine Operator
Bradford Soap
West Warwick, RI
06.2020 - 07.2021
- Adjust machine settings to complete tasks accurately.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Moved the output from production units to transportation lines
- Ensure that safety guidelines are followed at all times while operating machinery.
- Comply with company policies regarding quality control procedures.
Owner/Operator Manager
Firehouse Subs
Latham, NY
01.2014 - 07.2016
- Formulated business strategies and financial plans to enhance profitability
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Directed daily business functions including employee management, sales tracking, inventory control, and accounting.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Provided leadership support for team members through coaching and mentorship programs.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Owner/Operator Manager
Moe's Southwest Grill
Albany, NY
11.2004 - 01.2014
- Developed business plan and budget to maximize profitability.
- Evaluated industry patterns and user responses to uncover expansion opportunities.
- Oversaw staff, sales, inventory, and accounting operations daily
- Implemented cost-saving measures across departments while maintaining quality standards.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Identified potential risks associated with operations in order to minimize liabilities.
Education
Bachelor of Arts - History
University At Albany
Albany, NY01-1997
Skills
- Lead Development
- Business Development
- Staff Management
- Customer Service
- Territory Management
- Customer Relationship Management
- Contract Negotiation
- Strategy implementation
- Operations
- Strong relationships
- Client Relationship Building
- Goals and performance
- Interpersonal Skills
- Business Service Management
- Customer rapport
Accomplishments
- Member of The Golden Key International Honor Society
Certification
- Servsafe Certified
Languages
French
Professional
Timeline
Call Center Representative
New York State Department of Motor Vehicles
04.2023 - 08.2023
Team Leader Manager
Wegmans Supermarket
11.2022 - 04.2023
Machine Operator
Bradford Soap
06.2020 - 07.2021
Account Executive
Optimum Water
10.2019 - Current
Manager
Little Big Fatz Food Shack
07.2016 - 10.2022
Owner/Operator Manager
Firehouse Subs
01.2014 - 07.2016
Owner/Operator Manager
Moe's Southwest Grill
11.2004 - 01.2014
Bachelor of Arts - History
University At Albany
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