Michael Jacob Pratt
Midlothian,TX.
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Committed to solutions by motivating colleagues for task completion.
Overview
2027
2027
years of professional experience
Work History
Service Manager
Southern Tire Mart
Dallas, TX
02.2022 - Current
- Met with customers to discuss service needs and offer available solutions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Met with customers to discuss service needs and develop effective and practical solutions
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
- Managed efficient teams of up to 65 employees
- Organized ongoing maintenance schedules to boost system performance
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members
- Act as highest source of information for all service inventory and product-knowledge concerns and work process matters
- Monitored employee work hours and over times to meet budget goals
Accounts Manager/Sales Representative
Southern Tire Mart
Austin, TX
08.2017 - 01.2022
- Perform cost-benefit analyses of existing and potential customers
- Present, promote, and sell products and services to ensure future sales
- Establish customer leads through cold calling, visiting businesses, growing relationships, and client referrals
- Managed stores most difficult and high profile accounts due to superior customer service skills
- Expedite resolution of customer problems and complaints to maximize contractual compliance and deepen relationships
- Achieve sales targets and outcomes
- Analyze territory/market’s potential, track sales and status reports
- Supply management with reports or customer needs, problems, interests, and potential new services
- Maintain positive business relationships to endure future sales relationships
- Delivered goods and services to customers on site
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved sales targets by increasing 15% year 2 and 30% year 3 (book of business of 2 million annually)
Land Specialist/Operator
Cowan Ag Services
Stephenville, TX
1 1 - 01.2017
- Implemented fertilizer and herbicide mixing, loading, and field application
- Operated TerraGator tractor was used to drive to site then apply at appropriate rates with use of GPS system
- Trained co workers on equipment,chemical, and environmental safety
- Cattle liquid feed distribution
Environmental Specialist
Luminant Energy, Kosse Mine
Kosse, TX
06.2012 - 10.2016
- Co-managed 20,000 acres in permit area
- Lead contract labor force of 20 for reclamation planting and maintenance
- Implement reclamation planning and procedures on active and inactive strip mines
- Presented weekly environmental and safety updates and training for 300 plus employees and contract laborers
- Implemented Auto-CAD for land use planning of temporary and permanent vegetation
- Coordinated SWPPP plan for compliance with state regulations and remediated issues with appropriate land cover practices
- Established habitat creation by choosing appropriate plant species for land use environment in compliance with states requirements
- Created and implemented reforestation plan by land surveying and contractor management
- Assisted Railroad Commission of Texas inspectors with all compliance and communication
- Performed data collection and reporting on Air permitting, 18 Permit by Rules, and other compliance regulations for Texas Commission on Environmental
- Performed waste permit management by site training, spill reporting and cleanup, and waste contractor management
- MSHA Part 77 Methane/Oxygen,
- MSHA Surface Mine Certified
Environmental Specialist Intern
Luminant Energy, Kosse Mine
Kosse, TX
05.2011 - 08.2011
- Assisted on dragline efficiency data analysis
- Prepared new dragline walkway dirt stockpile location and volumes
- Reclamation process of suitable material haul back operation studied for efficiency
- Involved with general pond/reclamation habitat features creation and process planning
- Weekly safety inspections given on large mining equipment
- Work behavioral/safety inspections weekly
- Safety training communicated to mine site personnel
Environmental Specialist Intern
Luminant Energy, Big Brown Mine
05.2010 - 08.2010
- Assisted with reclamation planning and procedures; soil sampling and water quality, land contour (surveying), endangered species watch
- State permit knowledge development to strengthen relationships with state regulatory agencies
- Communication; tour guide, contractor presentations, client workshop meetings
- Dragline walkway corridor project for new mining area
- Surveying and permit knowledge gained from working on this extensive project
- Contractor MSHA safety inspections performed weekly and reports created and presented to workforce
Natural Gas Operations, XTO Energy
Jewett, TX
06.2006 - 08.2006
- Hands on learning of plant workings and operations in local and county plant locations
- Exchanged Natural gas filters, Air compressor maintenance, and water and sulfur pump maintenance
- Electrical lock in and tag out safety process
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Education
Bachelor of Science - Geoscience, Environmental Science
Tarleton State University
Stephenville, TX2017
Skills
- Verbal and Written Communication
- Business Development
- Performance Evaluations
- Personnel Skill Assessments
- Regulatory Compliance
- Employee Safety Training
- Interpersonal Relationships
- Energetic and Outgoing
- Adaptability and Flexibility
- Employee Support
- Honest and Trustworthy
- Compliance Enforcement
Timeline
Service Manager
Southern Tire Mart
02.2022 - Current
Accounts Manager/Sales Representative
Southern Tire Mart
08.2017 - 01.2022
Environmental Specialist
Luminant Energy, Kosse Mine
06.2012 - 10.2016
Environmental Specialist Intern
Luminant Energy, Kosse Mine
05.2011 - 08.2011
Environmental Specialist Intern
Luminant Energy, Big Brown Mine
05.2010 - 08.2010
Natural Gas Operations, XTO Energy
06.2006 - 08.2006
Bachelor of Science - Geoscience, Environmental Science
Tarleton State University
Land Specialist/Operator
Cowan Ag Services
1 1 - 01.2017
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