Summary
Overview
Work History
Education
Skills
Timeline
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Michael James McKenzie

Cincinnati,OH

Summary

I am skilled in inventory retail, management, logistics, sales, and customer service. looking to get back into the world and become a part of a solid work environment that will allow for professional growth.

Overview

19
19
years of professional experience

Work History

Inventory Specialist II

TSC Apparel
Cincinnati, OH
11.2019 - 01.2022
  • Assisted with Customer order Pick Up, Ticket Desk, and Returns
  • Accepted incoming calls regarding order status, modifications and cancellation requests
  • Daily inventory cycle counts, adjustments, and reporting
  • Processed and reported damaged inventory
  • Processed put back inventory
  • Adjusted incoming/outgoing inventory
  • Created and submitted daily order shortages
  • Inventory replenishment
  • Processed and reported daily employee production error report

Account Coordinator

Imagen Brands
Cincinnati, OH
07.2018 - 06.2019
  • Accepted a high volume of incoming customer calls regarding product pricing, order requests, status and modifications
  • Held regular meetings with the Regional Sales Managers to review workload, projects, and outline objectives
  • Provides a weekly territory summary that details job related activities, opportunities, and trends in the territory
  • Identified pain points for customers and offer solutions to those needs to influence a customer’s decision to buy
  • Followed up daily on quotes and large orders to secure the new and repeat business
  • Assisted with merchandising corporate programs and customer websites
  • Met monthly with District Sales Manager to outline objectives and set monthly sales goals
  • Backed up other Account Management team according to the business needs
  • Managed and navigated all systems including Syteline, CSM, Outlook, Excel and Word

Facilities Supervisor

Ikon Office Solutions
Houston, TX
08.2009 - 12.2011
  • Greeting and direct incoming visitors
  • Distributed name and access badges to visitors and employees
  • Schedule meeting rooms
  • Performed clerical and customer service duties
  • Maintained office environment including but not limited to scheduling office/cubicle moves, breakdown, inventory orders, updating policy and procedure manual and resolve facility deficiencies

Airport Logistics Manager

Aerotek Inc.
Houston, TX
08.2002 - 12.2003
  • Contracted to Homeland Security and Lockheed Martin to assist in nationwide locations in setup and training of Airport Security Screeners
  • Managed and executed breakdown of computer and training equipment with the assistance of twelve direct reports
  • Maintained a strict inventory of equipment and coordinated with the main warehouse for shipment of any necessary equipment for each site
  • Maintained computer network during training process
  • Coordinated with hotel staff concerning contracts for guest rooms, training space, and storage for equipment

Education

Associates Degree - Office Support and Occupational Technology

Microcomputer Technology Institute

Skills

  • Logistics
  • Time management
  • Customer service
  • Sales
  • Microsoft Word
  • Microsoft Excel
  • Inventory management
  • Cycle counts
  • Inventory reporting
  • Resolving issues
  • Analytical
  • Interpersonal skills
  • Verbal and written communication
  • Customer account updates
  • Documentation and reporting
  • Inbound phone calls
  • Payment processing
  • Script adherence

Timeline

Inventory Specialist II

TSC Apparel
11.2019 - 01.2022

Account Coordinator

Imagen Brands
07.2018 - 06.2019

Facilities Supervisor

Ikon Office Solutions
08.2009 - 12.2011

Airport Logistics Manager

Aerotek Inc.
08.2002 - 12.2003

Associates Degree - Office Support and Occupational Technology

Microcomputer Technology Institute

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Michael James McKenzie