Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Jarrod Borey

Southbridge,MA

Summary

Accomplished Director of Housekeeping with a proven track record at Athenahealth, enhancing operational efficiency and staff performance through expert training and mentoring. Skilled in sanitation protocols and staff management, I've driven quality improvements and fostered a culture of excellence, achieving a significant increase in employee retention and satisfaction. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

17
17
years of professional experience

Work History

Director of Housekeeping

Athenahealth
Webster, MA
08.2019 - 01.2025
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Provided support during peak times by working alongside housekeeping staff when necessary.
  • Participated in strategic planning meetings with executive team members to set long-term goals for the department.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Assigned work and monitored performance of project personnel.
  • Verified each completed room against standard plans to maintain consistency.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
  • Implemented quality control measures to uphold company standards.
  • Coordinated repairs or replacements of damaged furniture or fixtures within the facility.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Assisted in the recruitment process by interviewing candidates for open positions within the department.
  • Delegated work to staff, setting priorities and goals.
  • Produced thorough, accurate and timely reports of project activities.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
  • Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
  • Completed day-to-day duties accurately and efficiently.

Housekeeping Manager

Harrington Hospital
Southbridge, MA
06.2016 - 07.2019
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.

Housekeeping Manager

Healthcare Services Group
Webster, MA
12.2013 - 06.2016
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.

Housekeeping Manager

Healthcare Services Group
Worcester, MA
06.2008 - 12.2013
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.

Education

High School Diploma -

Southbridge High School
Southbridge, MA
06-2001

Buisiness Management

Nichols College
Dudley, MA

Skills

  • Waste management
  • Sanitation protocols
  • Purchasing policies
  • Budgeting expertise
  • Supplies inventory
  • Staff meetings
  • Budgets
  • Laundry operations
  • Housekeeping standards
  • Health and safety
  • Scheduling
  • Scheduling coordination
  • Staff management
  • Task delegation
  • Employee evaluations
  • Operations
  • Room occupancy verification
  • Task assignment
  • Staff evaluations
  • Department coordination
  • Ordering cleaning supplies
  • Cleaning practices
  • Mopping and buffing floors
  • Chandelier cleaning
  • Invoice processing
  • Training and mentoring
  • Staff scheduling
  • Health and safety compliance
  • Sanitation standards
  • Performance improvements
  • Quality assurance and control
  • Payroll administration
  • Supply inventory management
  • Chemical handling
  • Cleaning bathrooms
  • Staff training and development
  • Customer service
  • Washing windows
  • Payroll
  • Quality improvements
  • Workload prioritization
  • Inter-department collaboration
  • Vacuuming and sweeping

Timeline

Director of Housekeeping

Athenahealth
08.2019 - 01.2025

Housekeeping Manager

Harrington Hospital
06.2016 - 07.2019

Housekeeping Manager

Healthcare Services Group
12.2013 - 06.2016

Housekeeping Manager

Healthcare Services Group
06.2008 - 12.2013

High School Diploma -

Southbridge High School

Buisiness Management

Nichols College

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Michael Jarrod Borey