Michael Jay Tecson
105 Buhisan Road Labangon Cebu City,CEBU
Summary
Dynamic and results-oriented professional with extensive experience at Foundever, adept in operations management and team leadership. Excelled in enhancing performance outcomes through strategic planning and employee empowerment. Proven track record in improving customer satisfaction and streamlining workflows, with expertise in MS Office and conflict resolution.
Overview
10
10
years of professional experience
Work History
Operations Manager Apprentice
Foundever
12.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
Team Leader
Foundever
08.2017 - 11.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Quality Assurance Coordinator
Foundever
08.2016 - 07.2017
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.
- Developed comprehensive reports on quality metrics, enabling management to make informed decisions on production strategies.
Team Leader
Sykes Asia
11.2015 - 07.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Technical Support Representative
Sykes Asia
09.2014 - 03.2015
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Bachelor of Science - Business Administration - Quality Management
Cebu Institute of Technology - University
N. Bacalso Ave. Cebu City03-2016
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Operations oversight
- Performance monitoring
- MS office
- Goal setting
- Strategic planning
Timeline
Operations Manager Apprentice
Foundever
12.2022 - Current
Team Leader
Foundever
08.2017 - 11.2022
Quality Assurance Coordinator
Foundever
08.2016 - 07.2017
Team Leader
Sykes Asia
11.2015 - 07.2016
Technical Support Representative
Sykes Asia
09.2014 - 03.2015
Bachelor of Science - Business Administration - Quality Management
Cebu Institute of Technology - University
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