Michael Jerome Grissette

Oversee multiple shifts within high-volume location, including managing opening and closing tasks. Collaborate with senior-level leadership team on setting and tracking goals, monitoring performance to ensure adherence to brand standards for quality and customer service, and leading daily operations. Hire, train, and mentor 27 employees.

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Completed opening and closing duties to facilitate business operations.
• Reinforced rules to promote superior employee performance.
• Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
• Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
• Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
• Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
• Coordinated shift peers for inventory receiving, auditing and restocking.
• Collaborated with team members to improve performance and implement training updates.
• Planned and managed resources to consistently meet production, quality and cost goals.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Delegated tasks to employees and monitored activities and task completion.
• Supervised and led employees to maintain productivity and customer service levels.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Complied with company safety procedures, policies and regulations to promote safe working environment.
• Upheld company standards and compliance requirements for operations.
• Coached team members to increase productivity and reduce workplace accidents.
• Managed daily workflow and scheduled staff for adequate coverage.
• Assessed reports and adjusted workflows to realign with targets.
• Enhanced team productivity by implementing efficient shift scheduling and task delegation.
• Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Managed inventory control, cash control, and store opening and closing procedures.
• Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
• Increased sales performance through effective upselling techniques and staff training initiatives.
• Documented daily production and materials usage in Inventory Management System to track data.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Analyzed sales figures and identified areas for improvement.
• Managed staff hiring, training and supervision.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Built relationships with customers and managed accounts to drive revenue and profit.
• Coordinated merchandising, promoted new products and increased brand awareness.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

• Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
• Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
• Utilized Dealerware for accurate information on all Fleet vehicles.
• Streamlined vehicle allocation processes for optimal utilization of resources and timely delivery of services.
• Developed comprehensive tracking system, LoJack, to monitor vehicle locations, ensuring prompt response to customer requests and improved service quality.
• Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
• Maintained accurate records of all vehicles registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
• Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
• Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
• Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
• Supervised maintenance team and effectively delegated assignments to optimize processes.

• Improved team productivity by implementing efficient workflow processes and providing constructive feedback.
• Streamlined communication between departments for enhanced collaboration and improved overall results.
• Assisted in the development of training materials to ensure a consistent learning experience for new hires.
• Contributed to the successful completion of projects by proactively identifying potential roadblocks and offering solutions.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Enhanced intern productivity by assisting with project coordination and providing ongoing support.
• Streamlined office processes for improved efficiency and time management through regular organization and filing.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Assisted with SES and GS calender management.
• Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
• Sorted and organized files, spreadsheets, and reports.