MICHAEL JOHN FULLERTON

MBG FINANCIAL

01.2014 - Current

Train and manage over 80 employees
Monitor production reports to see improvement on for day to day transactions
Complete all new hire interviewing and training process
Inbound and outbound over 150 calls per day
Achieved performance goals on consistent basis
Collected on delinquent accounts to reduce overdue balances
Used scripted conversation prompts to convey current account information and obtain payments
Developed strong relationships with customers to foster timely payments and account resolution
Identified and contacted customers with overdue accounts to address payment status
Verified compliance with relevant laws, regulations and best practices related to customer account management
Responded to customer inquiries and provided detailed account information
Analyzed customer financial records to determine appropriate payment plan
Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
Established relationships with customers to encourage payment of delinquent accounts