Michael Jones
Spokane,WA
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Chester Store. Skilled in cash handling and customer service, adept at fostering teamwork and collaboration. Successfully managed and motivated teams, significantly improving service speed and efficiency. Achieved notable repeat business through exceptional people skills and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Sales Associate
Chester Store
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Responsible for opening the store.
Assistant Manager
San Francisco Sourdough Eatery
07.2017 - 05.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Managed and motivated employees to be productive and engaged in work.
- Developed strong working relationships with staff, fostering a positive work environment.
Sales Associate
Spencer's Gifts/Forever 21 (Mall)
06.2016 - 01.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sandwich Artist
Subway
08.2014 - 08.2016
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Assisted customers in choosing menu items by providing food complementing information.
- Prepared and presented food in compliance with health and safety guidelines.
- Operated manual and electric appliances to peel, slice, and trim food.
Education
High School Diploma -
Elkhorn High School
Elkhorn, NE05.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Cash Handling
Timeline
Sales Associate
Chester Store
05.2022 - Current
Assistant Manager
San Francisco Sourdough Eatery
07.2017 - 05.2021
Sales Associate
Spencer's Gifts/Forever 21 (Mall)
06.2016 - 01.2017
Sandwich Artist
Subway
08.2014 - 08.2016
High School Diploma -
Elkhorn High School