Michael Joseph Ormond
New York,NJ
Summary
As an office worker and professional in the theatre world I have vast array of skills and attributes. I am reliable, organized and dependable. I never give up. I hope to find a job where I can leverage all my skills and learn new ones.
Overview
15
15
years of professional experience
Work History
GRAPHIC DESIGNER
McHale's Bar and Grill
Current
- Includes social media posting and print material for Comicon Event, UFC, NFL, In House Menu and Catering Design, Soccer Republic, World Cup and more
- Rebranding the graphic look for the business
Studios 353-(substitute)
- Standard studio duties including client interface via in person, phone, email
- Booking clients, invoicing
- Handling payments and space Utilization.
Stage Door Manager
Theatre Row
07.2015 - 07.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Executive Assistant to VP of Music Administration
Fox Family Worldwide
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events and worked on ad hoc projects.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened personal and business calls and directed to appropriate party.
Executive Asst. to the VP
MTV- Department of Planning and Design
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events and worked on ad hoc projects.
- Handled incoming and outgoing mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Executive Assistant to the SVP in Charge of Production
Nickelodeon
- Added Duty was floor manager for on air program Snick House.
Security Officer
Union City, NJ Police Department
01.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Venue Manager
Haunted Holdings LLC
01.2014
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Production Stage Manager
Walter Kerr Theatre
01.2009 - 05.2011
- Golda's Balcony
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Office Manager
Planet-out Partners
01.2002
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Social Media Manager
Ken Patterson Home
01.2017 - 01.2020
- Remote work creating Video/Graphic Design for social media and Print.
Production Stage Manager
Broadway
01.2008 - 01.2009
- Irena's Vow
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
Venue Manager
NYC Fringe International
01.2006 - 01.2007
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Theatre and Public Relations -
University of Wisconsin
Wisconsin -
Stoughton High School
Skills
- Decision-Making
- Organization and Time Management
- Organization
- Self-Directed
- Attention to Detail
- Microsoft Word
- Google Drive
- Organizational Skills
- Customer Service
- Research
- Analytical Thinking
- Public Speaking
- Team Management
- Calm Under Pressure
- [Equipment] Operation
- Cultural Awareness
- Project Planning
- Critical Thinking
- Flexible and Adaptable
- Paperwork Processing
- Data Entry
- Complaint Resolution
- Call Management
- Product Knowledge
- Data Collection
- Appointment Scheduling
- Report Generation
- Scheduling
- Clerical Support
- Training Development Aptitude
- Problem-Solving Abilities
- Proofreading
- Shipping Procedures Understanding
- CRM Software
- Filing
- Customer Relationship Management (CRM)
- Coordination
- Call Triaging
- Microsoft PowerPoint
- Receiving Support
- Recordkeeping Strengths
- Problem Resolution
- Project Management Abilities
- Multi-Line Phone Talent
- Report Preparation
- Product Education
- Credit Adjustments
- System Implementation
- Active Listening
- Office Equipment Proficiency
- Service Standard Compliance
- POS Systems Expert
- Client Relations
- Conflict Resolution
- Conflict Mediation
- Reading Comprehension
- Product Promotion
- Team Development
- Order Processing
- Document Control
- Administrative Support
- Travel Planning
- Customer Relations
- Money Handling Abilities
- Microsoft Excel
- Call Center Operations
- Computer Proficiency
- Report Creation
- Staff Training
- Medical Terminology Knowledge
- Documentation
- Microsoft Outlook
- Microsoft Office Suite
Personal Characteristics
- Strong Communicator
- Advanced Leadership skills
- Outstanding Customer Service
- Time Management
- Detail Oriented
- Team Player
- Problem Solver
- Highly Creative and Intuitive with Strong Design Aesthetic
Additional Information
- Professional Stage Management: experience ranging from Broadway to Regional. Skill sets include scheduling, expert time management, people management, conflict resolution and more. The interviewing and hiring and retention of staff from assistants to wardrobe to front of house.
- Office Management: Ranging from small companies to corporate. Skill sets include, expert time management, client relations, vendor management, intern supervision, project management, office move expertise, building relations, expert calendar management, 55wpm, 10 key, employee-hiring, evaluation & termination.
- Executive Assistant: skill sets include, 55wpm, vendor resourcing, calendar, interviewing, communicator, organizer, sometime psychic, event coordinator, party planner, gift shopping
- Customer Service and Security: As a security guard for Union City Police Dept. and the Stage Door Manager at Theatre Row one becomes ever so aware of the need to see everything and everyone all at the same time. Skills of observation are put to the test and the challenge to learn how to ask just the right question when seeking information is quite frankly fun. This may not sound like customer service, but I assure you it is. Sometimes, just asking the opposite question gets the answer to the real question …particularly if you suspect something is amiss.
- Graphic Designer: ranging from theatre clients to real estate. skill sets include advanced and competent design aesthetic, use of PowerPoint, Postermywall, Lunapic and sourcing of design elements. The ability to assess and pull together the elements necessary for a design both for print and digital.
- Video Design and Editing: I have spent time teaching myself a video editing system called Movavi. I have created videos for real estate companies in both Brooklyn/ Montana via remote. I have used the material at my disposal to create imagery that were geared to help the sale/rental of properties. Created videos that express my own creative mind I have a strong artistic eye which coupled with my need to be organized is a successful combination.
- Venue and Large Group Management: In the past I have managed several events and venues that included a building and clients ranging from 30 or so in the building the several hundred in various states of intoxication going through a space in a noticeably short period of time. You learn to roll with the situation and maintain the highest quality of customer service while still striking a professional and effective tone of management. In 2014 I managed a Haunted House where in 6 weeks we took through 34 thousand people. I had a staff of 7 security guards and two staff bartenders who worked under me.
- Common Sense and Good Judgment: It can be argued that not everyone has this. But I am comfortable in saying that I do. I don't go headlong into new situations because I need to learn the lay of the land but once I know the topography of a situation, I use these to my advantage. I don't make rash judgements because I have experience behind me identifying warning signs and how to navigate each moment. I don't tip my hand or show that navigation. I just use it.
Skills Set Highlights
- 55WPM
- History with Govt Permit Process
- MS Office Suite
- Outlook
- Contract Negotiation
- Payroll
- Office Management
- Budgeting
- Calendar Maintenance
- Travel
- Conflict Resolution
- Previously NYC Fireguard
- Intermediate skills with Movavi Film editing
- Social Media Management
- Insight Analytics
- MS Publisher
- Interviewing
- Hiring/Firing
- Strong Research Skills
- Google Docs
- Postermywall
- Graphic Design
- Supervisory Experience
- Large Venue management
Timeline
GRAPHIC DESIGNER
McHale's Bar and Grill
Current
Social Media Manager
Ken Patterson Home
01.2017 - 01.2020
Stage Door Manager
Theatre Row
07.2015 - 07.2020
Security Officer
Union City, NJ Police Department
01.2015
Venue Manager
Haunted Holdings LLC
01.2014
Production Stage Manager
Walter Kerr Theatre
01.2009 - 05.2011
Production Stage Manager
Broadway
01.2008 - 01.2009
Venue Manager
NYC Fringe International
01.2006 - 01.2007
Office Manager
Planet-out Partners
01.2002
Studios 353-(substitute)
Executive Assistant to VP of Music Administration
Fox Family Worldwide
Executive Asst. to the VP
MTV- Department of Planning and Design
Executive Assistant to the SVP in Charge of Production
Nickelodeon
Theatre and Public Relations -
University of Wisconsin
Wisconsin -
Stoughton High School
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