MICHAEL K. AMICK
Concentrix Catalyst
Omaha,NE
Overview
Over 25 years of experience in the enterprise software industry with a primary focus of delivering solutions for the electronic payments, anti-fraud, compliance, and transportation sectors. Experience and familiarity with multiple solution deployment strategies and methodologies including on-premises, cloud, and SaaS. Driven towards delivering superior products and services by emphasizing integrity, influence, and technical and analytical knowledge applied to solving business needs and driving outcomes. Consistently delivers outstanding results through strength in forming and sustaining internal and client relationships as well as developing high-performance teams to drive results.
VALUE AND EXPERIENCE OFFERED Product management, consulting, and sales experience. Emphasis on team leadership, coaching, and mentoring. Driving outcome orientated roadmaps. Strong focus on solution selling and driving time-to-value. Ability to elicit, analyze, and drive customer requirements. Ability to manage and support full SDLC and GTM lifecycles. Payments SME spanning acquiring, retail & wholesale banking. Anti-fraud and BSA compliance industry expert for solutions utilizing machine learning and adaptive behavioral analytics.
Diligent Senior Product Manager offering [Number] years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch. Experienced and highly determined [Job Title] passionate about developing innovative methods to drive sales. Specializes in leading teams through product design and distribution. Comfortable working in fast-paced and deadline-driven environment. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
22+
years of professional experience
01+
Certification
Work History
07.2022 - 04.20239 Months
Senior Principal– Product Manager and Product Coach
Concentrix Catalyst | Omaha, NE
- Principal consultant for a Fortune 500 transportation and logistics company focused on implementing new Product Management and Agile methodologies, practices, and processes as part of their digital transformation and organizational change management projects
- Demonstrated creativity and resourcefulness through the development of innovative solutions as an embedded product manager for multiple internal critical enterprise applications tied to policy management and supervision of their $15+ million digital device roll-out to field staff
- Responsible for delivering Product and Program Management training focused on driving clear product visions, defined business outcomes, and measurable results with the consulting team achieving a seventy-eight percent completion target within less than twelve months
- Consulted with subject matter experts, developers, and management team members on creating strategic roadmaps to enhance products based on customer data and key metrics
- Developed strong organizational and communication skills through conducting weekly peer coaching sessions re-enforcing Product Management skills and concepts for targeted team members
11.2020 - 04.20221 Year 5 Months
Principal Product Manager – Acquiring & Gaming
Featurespace | London/Cambridge, UK
- Coordinated project planning and execution with team members and team leads.
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Liaised with clients to develop deep understanding of business needs and current market landscape.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Championed customer experience through expert analysis and communication.
- Coordinated design meetings and decisions across 4 internal departments and teams.
- Thrived in fast-paced, highly-adept team of and [Job title] to develop and prioritize product features and build product roadmap.
10.2012 - 11.20208 Years 1 Month
Senior Business Solutions Consultant
BAE Systems Applied Intelligence | McLean, VA
- For the Featurespace Merchant Acquiring and Gaming Anti-Fraud solutions, responsible for setting the global strategic direction for on-premises, private cloud, and SaaS/hosted cloud deployments
- Responsible for elicitation and analysis of global markets, industry trends, and direct client requirements and turning those into capabilities that drive revenue and customer benefit
- Accountable for the development and validation of the solution roadmaps, supporting commercial materials, and internal communications to ensure alignment with corporate revenue targets
- Supporting role for the Delivery and Client Project Implementation teams, ensuring an effective and smooth client experience
- A division of a leading global defense contractor delivering solutions safeguarding against financial crime and cyber security across multiple industries.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Recommended specific [Type] products to customers based on unique technical requirements of each.
- Performed proof of concept demonstrations, instructing potential customers on benefits of [Product or Service].
- Collaborated with [Job title] to develop post-sale technical processes for installation and technical support.
- Performed detailed research of customer business structures to accurately tailor [Product or Service] to unique needs of each.
- Evangelized for updated [Type] products following introduction of new features or updated specifications.
- Collaborated with [Type] and [Type] departments to respond to questions and concerns regarding project details.
05.2005 - 10.20127 Years 5 Months
Senior Product Manager
ACI Worldwide, Inc | Omaha, NE
- Forty-eight-year-old electronic payments software and services vendor with over $Billion+ annual revenue.
- Consulted with product development teams to enhance products based on customer interest data.
- Oversaw internal product team employees and Original Equipment Manufacturer (OEM) partners.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Facilitated increased product awareness through promotion and innovative sales strategy.
- Evangelized for managed products at various trade shows and industry events, communicating effectively with potential clients.
- Developed communications plans for new products, increasing sales [Number]%.
- Created product positioning strategies designed to achieve optimal market penetration.
- Increased new client acquisition through targeted initiatives.
- Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.
- Developed marketing plans and strategy to promote specific products to target demographics.
10.2001 - 03.20053 Years 5 Months
Senior Marketing Analyst
Insession Technologies | Omaha, NE
- Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.
- Initiated market research studies and analyzed findings.
- Executed plans and initiatives to increase efficiency.
- Recommended performance improvements based on KPI analysis.
- Created business plans and project management plans to define milestones and guide account managers.
- Analyzed third-party data and investigated new growth opportunities.
- Created customized marketing materials to increase product awareness.
- Wrote engaging and successful marketing, advertising and website copy.
- Completed in-depth reviews of market conditions and customer preferences for [Type] products.
- Exceeded sales goals [Number]% by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally.
- Adapted marketing plans to specific audiences based on [Type] and [Type] research.
Education
Bachelor of Science | Political Science
Santa Clara University | Santa Clara, CA | 01.1994
Santa Clara University - Santa Clara, CA
01.1994
Conflict Resolution Studies
American University | Washington, DC | 2021
American University - Washington, DC
2021
Skills
Certification
- Media Training - 2020
Additional Information
- AWARDS & PROFESSIONAL ASSOCIATIONS
- BAE Solutions Consultant / Pre-Sales Engineer of the Year, Award Recipient 2018
- ACI All Star, Award Recipient 2011
Certifications and Trainings
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Timeline
Senior Principal– Product Manager and Product Coach
Concentrix Catalyst
07.2022 - 04.2023Read more
Principal Product Manager – Acquiring & Gaming
Featurespace
11.2020 - 04.2022Read more
Senior Business Solutions Consultant
BAE Systems Applied Intelligence
10.2012 - 11.2020Read more
Senior Product Manager
ACI Worldwide, Inc
05.2005 - 10.2012Read more
Senior Marketing Analyst
Insession Technologies
10.2001 - 03.2005Read more
Santa Clara University - Bachelor of Science, Political Science
Read more
American University - , Conflict Resolution Studies
Read more