Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael K. Edwards

Jonesboro,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Portfolio Administrator

-Atlanta Housing Authority
03.2018 - Current
  • Manages assigned caseload of property owners/landlords and serves as primary point of contact for AH’s relationship with single/multi-family property owners, private developers, apartment finders, real estate agents and property management companies resulting in the provision of quality housing opportunities to Housing Choice Participants
  • Maintains productive professional relationships with internal and external business partners at all times
  • Maintains effective and open lines of communication with property owners, landlords, and property management staff and is fully engaged in the relationship management of assigned caseload to support the strategic case management and oversight of an assigned portfolio
  • Acknowledges and responds to all communications with Landlords including but not limited to phone calls, correspondence, emails, internet, Owner Portal submissions, weekly briefings and walk-ins; responds to all inquiries according to the agreed upon Service Level Agreement (SLA)
  • Responsible for timely and accurate follow-up to complete tasks; review and act upon all electronic and paper correspondence within established timelines; assures that all correspondence issued is correct and accurate
  • Process and review all landlord related paperwork and submissions within established cycle times and by following HCVP policies and departmental procedures for numerous processes including but not limited to: determining the landlord’s initial eligibility for the Housing Choice Voucher Program (HCVP) via the new Property Owner Application (POA), changes of ownership, requests for tenancy approval, housing assistance payments contracting, rent increase requests and utility changes, contract renewals, landlord information changes, lease violations, property protection claims, and landlord related complaints/concerns
  • Negotiates contract rent with landlords for new move-ins and upon contract renewal
  • Attempts to collect monies that may have been paid to AH landlords in error
  • Prepares termination packages for participants that have allegedly violated HCVP requirements based on communication from AH landlords
  • Assists in bringing new multi-family properties onto the program by ensuring rent schedules are in place for the community; works with inspector to ensure property assessment inspection meets inspection standards before allowing new lease ups in collaboration with the Housing Services Administrator (Single Family/Multi-family) and Compliance
  • Analyst, investigates complaints related to participants and property owners; researches complaints and provides recommendations for appropriate action; submits violations on behalf of landlords to compliance; communicates decision to property owners/landlords as appropriate
  • Collaborates with other areas/teams as appropriate to resolve any escalated issues and continually to enhance cross-departmental policies and procedures to ensure the best possible service to Owners and Landlords
  • Assists with the implementation of streamlined landlord processes and marketing related activities
  • Participates in the development of Landlord Advisory Group and attends and participates in meetings as scheduled or required
  • Assists in the planning, development and delivery of educational opportunities for landlords (i.e
  • Landlord Town Halls/Symposiums, briefings, advisory meetings, and ongoing educational forums,)
  • Provides regular feedback to management regarding Landlord performance and any deficiencies
  • Also performs periodic checks to determine ongoing landlord compliance
  • Assists with the implementation of marketing strategies that effectively identify and recruit new housing units in quality neighborhoods onto the Housing Choice Voucher Program
  • Excel in customer service delivery and relationship building
  • Possess strong decision-making skills and uses sound judgment at all times when interacting with customers to effectively manage relationships and expectations
  • Embraces the use of current technology and internal reporting to monitor daily workload and meet or exceed all process related cycle times
  • Effectively communicates company vision, mission, policies and procedures to clients
  • Interacts with employees from various areas in a professional manner and delivers complete and accurate information.

Housing Services Administrator

-Atlanta Housing Authority
04.2013 - 03.2018
  • Responsible for administering various aspects of the Housing Choice Voucher Program including intake, processing of both Request for Tenancy Approval & Property Owner Application, Housing Assistant Payment Contract execution, and recertification for residents
  • Screened prospective clients to ensure initial program compliance
  • Processed Change of Ownerships applications to ensure that all owner documentation was received
  • Reviewed Request for Tenancy Applications for required documentation and property owner verifications
  • Scheduled the initial property inspection and collaborated with the Inspections Dept for inspection status updates
  • Generated and executed the HAP Contract to finalize Property Owner and Resident program participation
  • Verified continued program qualification and confirmed current HAP and tenant rent amount through resident recertification
  • Administers all aspects of activities required in the administration of AHA's Housing Choice Voucher Program as outlined above, for assigned caseload of 300 - 400 clients
  • Monitors and manages caseload ensuring that clients, landlords and vendors meet arid continue to comply with program eligibility and participation requirements
  • Subject Matter Expert (SME) for Housing Choie Rental Assistance Agreement and contract development
  • Conducts initial and periodic re-certifications/re-exams of clients to ensure accuracy and timely determinations of eligibility and subsidy assistance calculations in accordance with AHA policies and applicable U.S
  • Department of Housing and Urban Development (HUD) regulations
  • Conducts initial and periodic; eligibility screening of prospective and participating landlords or vendors
  • Handles all aspects of housing assistance payments contracts administration and coordinates program administration activities with participating landlords
  • Provides excellent direct customer service to clients and landlords participating in the HCVP including but not limited to responding to inquiries and requests from clients, landlords and the general public
  • Manages program terminations for non-compliant clients and landlords
  • Manages referrals of clients to social service provider partners and monitors progress and compliance with the AHA Work / Program Participation requirement
  • Document all tasks completed in the appropriate client and landlord files within the AHA Enterprise Resource Planning (ERR) computer system and maintaining records
  • Responsible for timely and accurate follow-ups to complete tasks
  • Process improvements and other special projects while collaborating with and supports all team members and follows through on initiatives and assignments as directed
  • Embraces and supports all initiatives, policies and procedures within the Housing Choice Operations.

Service Supervisor

-Parking Company Of America
02.2012 - 04.2013
  • Oversee the daily operations of a complex parking system that consists of approximately 2,000 parking spaces and residential parking permits types
  • Supervises an enforcement team comprised of sworn officers, lead parking representatives, and parking enforcement officers
  • In addition, the incumbent develops and supervises enforcement programs and activities and ensures all parking areas, facilities, and zones are adequately staffed and consistently enforced
  • Maintain and assign vehicles as well as equipment; managing immobilized and impounded vehicles
  • Conducting research and preparing new policy proposals; and organizing and analyzing enforcement data
  • Supervise, direct and assist a shift of Parking Enforcement Officers in the manner of enforcement activities and practices
  • Interacts intensively with the public on an ongoing basis; receives, listens to and skillfully handles parking, disturbance, enforcement issues and complaints; educates the public regarding parking regulations and citations; answers questions from the public regarding city legal ordinance and other general matters as necessary, researches and responds to customer complaints in a timely manner
  • Perform surveys for the Parking Management Residential Parking Program and other requests as needed
  • Audit enforcement shift activities and report on inefficiencies while recommending solutions
  • Input data and develop reports related to all enforcement activity
  • Investigate public inquiries, requests for enforcement and complaints while responding in a courteous and appropriate manner
  • Representative for meetings to coordinate activities and represent management at meeting, conferences, presentations and seminars
  • Hire, promote and transfer parking enforcement personnel.

Senior Program Manager

-City Of New York Parks And Recreation
03.2007 - 08.2011
  • Supervised Employment Readiness Counselors in assigned borough and provided case management
  • Monitored borough headcount and caseload distribution
  • Trained new staff and ensured that all program trainees received job readiness counseling and training workshops
  • Worked with counselors to assess and refer trainees to appropriate training
  • Provided individual evaluations and referrals for substance abuse, mental health, or other needs as necessary
  • Ensured participant evaluations are completed
  • Supervised counselors, administrative staff, interns and volunteers
  • Conducted annual performance reviews for staff members
  • Ensured coverage at program orientations and worked with staff regarding disciplinary or personal issues for individual trainees
  • Serve as a liaison to central program staff and borough management to answer any questions related to job readiness counseling and special projects
  • Provided updated reports to Deputy Commissioner, Director of POP, NYC Parks & Recreation Department, Human Resources Administration and other associated offices
  • Department’s Occupational Safety and Health Administration workplace trainer
  • Performed regular site visits within assigned borough to monitor counseling sites
  • Provided crisis intervention, conflict resolution, appropriate referrals, and follow up as necessary
  • Ensured that attendance at counseling and all training days is being monitored, documented, and followed up on
  • Interviewed potential candidates for employment opportunities within NYC Parks & Recreation Department
  • Supervised data entry of confidential information into program database
  • Analyze data for program to ensure benchmarks, and goals were achieved
  • Maintained and monitored office budget.

Employment Counselor

-City Of New York Parks And Recreation
05.2005 - 03.2007
  • Performed individual intake assessments to determine skill level and training deficiencies by utilizing TABE testing, employment exams, conflict resolution and EEO policy/ procedures
  • Created new job-training curriculum
  • Implemented individual and group counseling curriculums to prepare participants for entry into the workforce by providing workshops involving interviewing techniques, cover letter and resume writing
  • Provided job training participants with vital social service resource referrals to resolve and assist with personal employment barriers
  • Collaborated with job developers to develop and maintain partnerships with corporations to generate program funding
  • Maintained and updated an extensive spreadsheet of all training and workshop activities
  • Managed equipment utilized for training.

Education

Degree of Behavioral Science -

New York Institute of Technology
New York, NY

Bachelors of Science - Psychology

2001

Skills

  • Yardi, Oracle, Yardi, Knowledge Lake, Microsoft Office 365: Word, Excel, Access, PowerPoint, Outlook and can type 50 wpm

Timeline

Portfolio Administrator

-Atlanta Housing Authority
03.2018 - Current

Housing Services Administrator

-Atlanta Housing Authority
04.2013 - 03.2018

Service Supervisor

-Parking Company Of America
02.2012 - 04.2013

Senior Program Manager

-City Of New York Parks And Recreation
03.2007 - 08.2011

Employment Counselor

-City Of New York Parks And Recreation
05.2005 - 03.2007

Degree of Behavioral Science -

New York Institute of Technology

Bachelors of Science - Psychology

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Michael K. Edwards