Michael K McDaniel
Cincinnati,United States
Summary
Motivated, passionate leader with 16 years of experience in retail store operations. Uniquely skilled at inspiring store teams to produce high-volume revenue results. Strong abilities in business operations, human resources, work-force scheduling, and customer satisfaction.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Hiring Manager/Assistant Store Leader
The Kroger Co.
Cincinnati, OH
11.2018 - 05.2022
- Recruited and hired talented individuals through job fairs bringing depth and experience to organization.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Trained new-hires & tenured associates on food safety procedures to better serve customers.
- Boosted sales by effectively cultivating customer rapport, delivering superior customer service, and executing company merchandising plans within store unit.
- Reviewed daily financial records and identified deficiencies in need of attention.
- Supervised associates by providing direction and instruction for ordering/inventory best practices, stocking shelves, rotating stock and receiving deliveries.
- Implemented company safety programs and awareness, reducing workers' compensation costs.
HR Facilitator/Operations Manager, Customer Experience
The Kroger Co.
Cincinnati, OH
02.2018 - 11.2018
- Collaborated with human resources facilitator team members to present the vision of Kroger Purpose & Promise to District Managers, Store Leaders, Assistant Store Leaders, and Hourly Associates
- Executed the transition of Kroger Cultural Councils to Our Promise Teams at fourteen stores within the District.
- Coordinated with Division Leadership, Consultant Group, and Waste Solutions team to plan the implementation of fresh solutions into business strategies.
- Introduced the Waste Solutions Project while partnering with the District Coordinator team which led to the successful roll out of new company best practices in fourteen stores
Operations Assistant Manager
The Kroger Co.
Cincinnati, OH
02.2017 - 01.2018
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Evaluated sales/labor reports, profit/loss statements, and cash register reports which led to minimizing shrink and increasing profit within store units.
- Educated store teams on asset protection best practices, company policies, and food safety excellence standards.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
Winning In Each Store District Specialist
The Kroger Co.
Cincinnati, OH
11.2014 - 01.2017
- Directed Customer 1st Engagement initiatives throughout thirty-five stores by supporting, teaching, and training Kroger associates.
- Facilitated Winning In Each Store training courses for Kroger associates within three training programs: Store Management Training (Leadership Essentials Program), Department Manager Development Training Program, and Associate Relations Management Training Program.
- Analyzed digital customer satisfaction reports & mystery shop data to coach behaviors that assisted in changing the shopping experience.
- Selected to be a member of the Cincinnati-Roundy's team which traveled to Wisconsin to help introduce company best practices at the newly acquired retail chain under The Kroger Co. umbrella of stores.
Co-Manager
The Kroger Co.
Cincinnati, OH
11.2005 - 10.2014
- Helped lead the day-to-day operations at six store locations, responsible for the execution of merchandising plans, wage management control, associate engagement, and increase of customer satisfaction.
- Spearheaded the "WE ARE LISTENING" Marketing Campaign which helped increase Customer Overall Satisfaction by 20% tracked by online surveys.
- Assigned as Relief Store Manager to attend weekly district meetings serving as chief communicator of merchandising plans, secret sales ad retails, and store operation information.
- Served as trainer for thirteen stores within District to oversee the Meat/Seafood fresh solutions project which helped to maximize sales and reduce shrink in each department.
- Conducted daily huddles and board meetings with Department Managers using that opportunity to guide, coach, and effectively communicate the company's vision on a daily basis.
Education
Bachelor of Science - Marketing
Wilberforce University
Wilberforce, OH 08.1999 - 06.2005
Skills
Recruiting and Hiring
Human resource policies
New-Hire Training
Microsoft Office Suite
Decision-Making
Analytical and Critical Thinking
Timeline
Hiring Manager/Assistant Store Leader
The Kroger Co.
11.2018 - 05.2022
HR Facilitator/Operations Manager, Customer Experience
The Kroger Co.
02.2018 - 11.2018
Operations Assistant Manager
The Kroger Co.
02.2017 - 01.2018
Winning In Each Store District Specialist
The Kroger Co.
11.2014 - 01.2017
Co-Manager
The Kroger Co.
11.2005 - 10.2014
Bachelor of Science - Marketing
Wilberforce University
08.1999 - 06.2005