Michael K. Stull

Responsibilities included improving marketing strategies and the exponential growth of membership sales, training new sales associates on methods to interact with customers and earn repeated business. I would often be assigned to stores that needed improvement in sales and customer service. Customer retention was the focus. I was the company leader in sales from the beginning of my employment, and I assisted in training sales associates on methods to build rapport with customers and explain the advantages of getting a monthly membership by overcoming objections. When on site, I would be the assistant store manager, which included learning and mastering every job at the store.

As an inbound sales and service agent, I quickly built a strong relationship with customers by being friendly and focused on fact-finding. By gathering information from the customer and analyzing it, I would identify the best AT&T and/or DirecTV package to accommodate their needs. Providing detailed product information was a catalyst in upselling products. By actively listening to the customer and engaging on prompt selling points, I assured the closing of sales. Customer retention involves actively listening and overcoming obstacles by explaining the benefits in detail, which would substantiate the need for our products and services, thus outweighing the loss of them. Creating a dynamic dialogue was paramount in earning the trust of the customer and retaining their lifelong business.

Responsibilities included preventative maintenance and operations management, following safety protocol, understanding wind turbine terminology, and electrical troubleshooting. As a level-one technician, a majority of maintenance consisted of torquing and tensioning bolts, generator realignment, lubricant application to gears and bolts, performance analysis of a variety of working parts, and performing necessary repairs to optimize efficiency and effectiveness. Electrical troubleshooting required the use of a multimeter to obtain accurate readings, to address potential electrical issues, and to prevent the possibility of them. Understanding electrical theory, such as Ohm’s law, Lin’s law, voltage readings, conductivity, and continuity. Safety protocol is the most important, such as understanding the proper applications of safety apparatuses to assure the constant safety of oneself and others. This was a traveling position, which also required conducting inventory analysis of all assigned tools and equipment before and after work at each site, and reporting data to upper management.

Developed product knowledge by studying characteristics, capabilities, and features; comparing and contrasting competitive models; and inspecting automobiles. Developed a clientele base and continuous buyers by maintaining rapport with previous customers, suggesting trade-ins, meeting prospective clients at community activities and events, responding to inquiries, recommending and implementing sales campaigns, marketing strategies, and promotions. Qualified buyers by understanding their requirements and interests, matching those requirements and interests to various models. Demonstrated automobiles by explaining the characteristics, capabilities, and features, taking test drives, and analyzing customer needs, explaining warranties and services. Closed sales by overcoming objections, negotiating price, completing sales or purchase contracts, explaining provisions, and offering warranties, services, and financing. Collected payment and delivered the automobile. Exceed the requirements of a certified GM sales consultant, such as the customer satisfaction index, sales quotas, and participation in all training courses; provide sales management information by completing reports. Update job knowledge by participating in educational opportunities, reading professional publications. Enhance the company's reputation by accepting ownership for accomplishing new and different requests on the client's behalf. Most importantly, Prospect. Everywhere I went find more customers.