Michael McNeall
Lee's Summit,MO
Summary
Customer-focused service supervisor with expertise in customer service, personal service, account management, staff development, and team leadership. Demonstrates exceptional conflict resolution and de-escalation skills. Accomplished in delivering world-class service and consistently enhancing customer interactions. Results-oriented sales professional who establishes rapport and cultivates enduring relationships with customers. Demonstrates a proven track record of surpassing sales goals and successfully closing sales. Committed to delivering exceptional customer service and driving sales growth.
Overview
11
11
years of professional experience
Work History
Elite Account Management
F’real Foods LLC
03.2019 - 09.2024
- Handling out of box issues, managing Elite accounts, and data analysis for elite accounts and sales teams
- Streamlining communication between our two companies via virtual and in person meetings, along with training techs in the field for better support
- Tracked statistical information for department and compiled data into reports submitted to management according to rigorous timetables.
- As well as bridging the communication gap between Sales, technical support team, warehouse staff, and engineering
- Work with clients on process improvements to decrease downtime and increase reliability of our equipment
- Selling warranty contracts and speaking to customers about upgrading their existing equipment
- Closing contracts for new equipment installs
- Oversee the entire process of customer equipment
- Replacement for maximum efficiency while managing multiple projects for connectivity and down equipment
- Provided account oversight, validating practices and verifying contract compliance.
Technical Support Tier I & II
F'real Foods LLC
03.2016 - 03.2019
- Working Escalated technical issues
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
- Researched and identified solutions to technical problems via phone/remote desktop
- Developed and implemented preventive maintenance procedures.
Customer Support Representative
F'real Foods LLC
03.2015 - 02.2016
- Equipment Installation
- Training new clients on our program
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Installed, configured and maintained computer systems and network connections.
Revenue Protection Technician
USIC, Kansas City Metro
03.2014 - 03.2015
- Gas meter reading for MGE, interaction with customers to request payment if not received, disconnection of services if required, and customer service.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Worked with diverse types of weather and ground conditions.
Tire Technician
NTB, National Tire and Battery Auto Centers, Lee’s summit MO
05.2013 - 03.2014
- Tire maintenance including changing, rotating, balancing, and patching
- Vehicle maintenance including, but not limited to, oil changes, changing batteries and inspections.
Education
High School Diploma -
Pleasant Hill High School
Skills
- Critical Thinking
- Handling Pressure Well
- Problem Solving
- Strong Customer Service Skills
- Electronics, and Mechanical
- Organization and recordkeeping
- Work Well on a Team and Independently
- Data Analysis
- Project management
- Data Management
- Software troubleshooting
- Expert with CRM's
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureHealthcare benefitsWork from home optionPersonal development programsTimeline
Elite Account Management
F’real Foods LLC
03.2019 - 09.2024
Technical Support Tier I & II
F'real Foods LLC
03.2016 - 03.2019
Customer Support Representative
F'real Foods LLC
03.2015 - 02.2016
Revenue Protection Technician
USIC, Kansas City Metro
03.2014 - 03.2015
Tire Technician
NTB, National Tire and Battery Auto Centers, Lee’s summit MO
05.2013 - 03.2014
High School Diploma -
Pleasant Hill High School
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