Michael Keith Babb

I began my career with HCSC in June of 2017 training as an Intake Customer Advocate for the newly acquired ERS policy. After completing training, I was placed in a POD unit coordinating with a Personal Health Assistant, a clinical nurse, and a HHM nurse to provide a holistic health care experience for the participant. Was selected as a POD champion, relaying information to other members of the team. Became a member of the departmental focus group, meeting regularly to discuss issues and also contributed to the newsletter. In November 2018 I transitioned from the Intake department to train as a Personal Health Assistant. After transitioning to my new role I am still able to use my prior Intake training and access to assist participants. An example would be facilitating cross-functional training for members of the CAS and written teams on building cases within the SmartUM system. Learning Coach training allowed me to provide support to new hires in their development at HCSC. In September 2019 moved to the chat team assisting with live chats, working secure messages in a timely manner and taking ICHIP calls as well as customer support for this policy. Trained and assisted in taking live chats and working secure messages for HAS policies when needed as well. In November 2021 I joined the Member Assist Team assisting with escalated inquiries as well as working directly with ERS and our elected state officials. I was honored to be one of two Abilene employees that worked with a corporate HCSC team to make a video for ERS about customer service in May 2019. I was selected employee of the month for December 2023. I was also featured in an article for ERS employees in April 2024.

Member of LinkedIn.

Served on the board of directors for two local non-profits, Abilene Open Door and AA Anniversary.

Volunteer with Serenity House, a local drug and alcohol treatment facility