Michael Kevin Jarnagin
Customer Service
Tulsa,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Assistant
Sharon L Flatow, LMHC, PhD
Altamonte Springs, FL
04.2015 - 04.2020
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Developed strategies to streamline and improve office procedures.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
- Managed department budgets and generated financial reports for management review.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
Travel Consultant
King Of Travel
Sanford, FL
04.2013 - 04.2015
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Maintained and updated corporate traveler profiles with current information.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Completed accurate reservations for business travelers at point of sale.
- Managed over 50 customers calls per day.
- Increased sales by 10%.
Travel Coordinator
FLO USA Tours
Lake Mary, FL
04.2012 - 04.2013
- Kept staff passports, visa information and other paperwork current and organized for easy access and use.
- Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction.
- Identified and eliminated safety hazards and issues during travel.
- Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences.
- Continuously strengthened relationships with international partners through effective communication and active listening.
- Set up domestic and international flights for staff and contractors.
- Reviewed, input and paid invoices for travel-related services.
- Added special requests and reward program information into system, verifying inclusion in travel planning.
Team Leader
Connextions
Orlando, FL
08.2011 - 08.2012
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
Education
Master of Science - Health Administration
Walden University
Minneapolis, MN 02.2019 - 02.2020
Skills
Sales expertise
undefinedTimeline
Master of Science - Health Administration
Walden University
02.2019 - 02.2020
Administrative Assistant
Sharon L Flatow, LMHC, PhD
04.2015 - 04.2020
Travel Consultant
King Of Travel
04.2013 - 04.2015
Travel Coordinator
FLO USA Tours
04.2012 - 04.2013
Team Leader
Connextions
08.2011 - 08.2012
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