MICHAELL CHECO
New York,NY
Summary
Seasoned Customer Success Agent with a track record of exceeding expectations and increasing customer satisfaction. knowledgeable about how to establish trusting relationships with customers and spot opportunities to boost sales. Adept at working in cross-functional teams to meet and exceed customers expectations. Looking for a position as a Customer Success Manager where I can use my knowledge and abilities to assist customer success and company expansion.
Overview
6
6
years of professional experience
Work History
Customer Success Agent
Flex
Remote
02.2022 - 01.2023
- Proactively and positively responded to rapid changes in customer needs and expectations.
- Supported customers by gathering data, analyzing needs, evaluating solutions, and implementing best practices.
- Built highly empathetic client relationships and established a reputation for exceeding service standards.
- Utilized Jira software to identify and report software bugs, ensuring timely resolution and improving overall product quality..
Barback
Fool's Gold
New York, New York
10.2019 - 03.2020
- Worked in a fast-paced environment, serving food to customers.
- Provided excellent customer service to guests, including taking drink orders and answering questions about menu items.
- Collaborated with the bar team to ensure the smooth operation of the bar and the satisfaction of guests.
Bartender/Lead Barback
Gebhard's Beer Culture
New York, New York
01.2018 - 01.2019
- Assisted with the opening and closing procedures of the bar, including cleaning and sanitizing equipment and surfaces.
- Mixed and served drinks to guests, including a variety of cocktails, beers, and wines.
- Demonstrated ability to multitask and prioritize tasks to meet customer needs and maintain a clean and organized workspace.
Line Cook
Gebhard's Beer Culture
New York, New York
01.2017 - 02.2018
- Maintained a clean and organized work station, including restocking supplies and equipment as needed.
- Ensured the cleanliness and organization of the kitchen and work area.
- Adhere to food safety and sanitation procedures.
Skills
- Ability to be organized and detail-oriented
- Excellent verbal and written communication skills, with the ability to clearly and effectively communicate with customers and team members
- Fast-paced work experience
- Strong collaboration skills, with the ability to work effectively with cross-functional teams to resolve customer issues
- Technical Support and Assistance
- Experience with Salesforce, Zendesk, Airtable and Ops Dashboard
- Remote work experience
Timeline
Customer Success Agent - Flex
02.2022 - 01.2023
Barback - Fool's Gold
10.2019 - 03.2020
Bartender/Lead Barback - Gebhard's Beer Culture
01.2018 - 01.2019
Line Cook - Gebhard's Beer Culture
01.2017 - 02.2018
New Heights Academy Charter School - High School Diploma,
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