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Michael L Gutierrez Jr
Albuquerque,NM
Summary
High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Cashier Supervisor
Walmart
Albuquerque, NM
06.2016 - 07.2018
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Built positive relationships with customers to increase repeat business.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
CAP Team 2 Supervisor
Wal-Mart Supercenter
Albuquerque, NM
06.2013 - 12.2016
- Coordinated with 1st and 3rd shift management to facilitate smooth shift transitions.
- Reviewed and verified delivery documentation and contents, inputting invoices into organizational tracking system.
- Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Maintained organization of backroom and bins, verifying and directing flow of top stock and overstock.
- Supervised and supported team of 15-30 associates.
- Staged loading and unloading area for truck deliveries.
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
- Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
- Used [Software] to prepare and maintain records and reports of inventories, shortages, shipments and price lists.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained team members in successful strategies to meet operational and sales targets.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Promoted business' development by building and maintaining relationships with new clients.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Initiated task schedule to [Job title]s based upon individual strengths and familiarity with [Area of expertise].
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
Groundsman
Eric's Tree Care
Albuquerque, NM
08.2009 - 12.2010
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
- Enhanced visibility and improved tree and bush shape through intentional pruning.
- Installed and maintained landscapes at homes, offices and parks.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Identified plant diseases and researched methods for mitigation.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
- Completed timesheets and project reports on time to maintain client files for future reference.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Lawn Care Technician
Lawn Dr
Albuquerque, NM
01.2009 - 11.2010
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
- Maintained routine landscaping schedules to boost lawn health.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Completed timesheets and project reports on time to maintain client files for future reference.
- Developed lasting customer relationships and grew network over time.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Enhanced visibility and improved tree and bush shape through intentional pruning.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
Education
High School Diploma -
Aztec Home Schooling
Albuquerque, NM 02.2020 - 05.2021
Skills
Customer Service
Multitasking abilities
Merchandising
Retail
Good listening skills
Detail-oriented
Collaboration
Adaptability
Trimming and weeding
Heavy Equipment Operation
Debris removal
Safety and compliance
Communication
Leadership
Organization
Creativity
Interests
Timeline
High School Diploma -
Aztec Home Schooling
02.2020 - 05.2021
Cashier Supervisor
Walmart
06.2016 - 07.2018
CAP Team 2 Supervisor
Wal-Mart Supercenter
06.2013 - 12.2016
Groundsman
Eric's Tree Care
08.2009 - 12.2010
Lawn Care Technician
Lawn Dr
01.2009 - 11.2010