Michael L. Jordan
Monmouth,ME
Summary
Seasoned Store Manager specializing in management of retail locations. Expert in professional sales and top notch delivery service. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Multiple time award winner with sales, inventory, and shrink results. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
29
29
years of professional experience
Work History
Store Manager
O'Reilly Auto Parts
09.2012 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
Life Insurance Agent
Combined Insurance
01.2012 - 09.2012
- Increased life insurance policy sales by developing strong relationships with clients and understanding their unique needs.
- Assisted clients in selecting most appropriate life insurance policies for their circumstances, resulting in satisfied customers and repeat business.
- Provided exceptional customer service by promptly responding to client inquiries, addressing concerns, and resolving issues.
- Collaborated with colleagues to develop effective sales strategies and achieve team goals.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 25%.
Service Writer / Store Manager in Training
Sullivan Tire
07.2011 - 01.2012
- Improved customer satisfaction by providing timely and accurate service estimates.
- Streamlined repair order processes for increased efficiency and productivity.
- Enhanced communication between technicians and customers by acting as liaison, resulting in clear expectations and better understanding of repair services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Orchestrated efficient service schedules to meet need of 50+ customers per day in fast-paced tire and auto repair environment.
Store Manager
V.I.P. Parts, Tires, And Service
01.2006 - 07.2011
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
- Enhanced customer satisfaction by resolving issues promptly and maintaining clean, organized store environment.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain secure working environment.
- Orchestrated efficient service schedules to meet need of 40+ customers per day in fast-paced tire and auto repair environment.
Assistant Store Manager / TLE Manager
Wal-Mart
06.1995 - 01.2006
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed staff of over 50 team members.
- Oversaw sales and inventory in excess of $60 million.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Bachelor of Science - Business Management
Thomas College
Waterville, ME05.1995
Skills
- Hourly shift management
- Operations Management
- Employee Training
- Partnership Building
- Retail Inventory Management
- POS Systems
- Personnel development
- Shift Scheduling
- Loss Prevention
- Customer Service Management
Timeline
Store Manager
O'Reilly Auto Parts
09.2012 - Current
Life Insurance Agent
Combined Insurance
01.2012 - 09.2012
Service Writer / Store Manager in Training
Sullivan Tire
07.2011 - 01.2012
Store Manager
V.I.P. Parts, Tires, And Service
01.2006 - 07.2011
Assistant Store Manager / TLE Manager
Wal-Mart
06.1995 - 01.2006
Bachelor of Science - Business Management
Thomas College