MS Office
Michael L. Roberts Jr.
Knoxville,TN
Summary
Seasoned and talented leader with twenty years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated construction professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Regional Director of Operations
Renewal By Anderson
03.2022 - 02.2024
- Oversee all aspects of operations division for Tennessee.
- Assisted in recruiting, hiring and education of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Developed systems and procedures to improve operational quality and team efficiency.
- Mentored and coached team members to foster productive and engaging work environment.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Monitor, verify and approve all necessary metrics for three store locations.
- Develop and implement safety processes used throughout all of Tennessee and other Midwest markets.
- Oversee all senior managers with weekly training and coaching on best practices to lead their teams.
Operations Manager
Renewal By Anderson
10.2017 - 02.2022
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Guided team members to maintain high productivity and performance metrics.
- Monitor metrics to verify all projected metrics are met.
- Develop and coach each department with the market.
- Monitor Install schedules, forecast needs to meet all metrics.
- Deploy and monitor all safety practices set forth are properly upheld.
- Oversee all material for proper assignment to job needs.
- Handle all escalated customer to bring about the best outcome.
Senior Installer/Field Manager
Reed Window Products LLC
01.2014 - 06.2017
- Effectively resolved conflicts among team members, maintaining cohesive working environment conducive to productivity.
- Researched and implemented new technologies and equipment.
- Responsible for installation of window coverings of commercial, resort and hospitality projects.
- Effectively managed 4 to 8 crew of two to six installers
- Manage extremely tight time frames for client.
- Resolve all material, logistics, field site issue, and install issues. Evaluate issues to eliminate product reorders saving up 18% on jobs gross profit.
- Onsite training and development of new associates. This led to less return calls and trips saving company in countless hours and travel.
Owner/Operator
Roberts Renovation
01.2008 - 12.2014
- Managed all marketing, sales, estimating, contract negotiation, billing, and invoicing.
- Site supervision, material ordering, site safety, county and city inspections.
- Subcontractor relations, customer service, design work and consultation.
- Website design and implementation, social media management
- Effectively manage crew of two to four crew members
- Overseen all site safety and training.
- Maintain and relationship with claims adjusters for insurance-based projects ranging from fire, water and storm damage.
Owner/Operator
Southern Reliability Services
01.2006 - 12.2007
- Managed residential and commercial renovations to property management
- Managed all marketing, sales, estimating, contract negotiation, billing, and invoicing
- Execution of leases, walk through and Government housing inspections
- Investor relations, locating and evaluating potential properties for purpose of rental or resale
- Property management from marketing to lease development and signing for multiple investors/groups.
- Tenant relations from move in to move out, yearly property evaluations and manage all needed repairs
Superintendent
Haven Properties LLC
07.1999 - 12.2005
- Implemented centralized database system for tracking warranties, allowing for better monitoring and reporting capabilities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Manage homeowner walk thru, all client concerns and subcontractor relations
- Effectively schedule and execute all subcontractors and work orders
- Site supervision, material ordering county and city inspections, safety meetings and inspections.
- Daily inspections of all homes for quality control, material management and site safety
- Worked with in team develop and implement new scheduling and ordering software for companies building process.
Education
Associate of Science - NETWORK ENGINEERING
CHATTAHOOCHEE TECHNICAL COLLEGE
Marietta, GA01.1997
Skills
- Teamwork and Collaboration
- Data Analysis
- Revenue Forecasting
- Business Management
- Organizational Structuring
- Schedule Management
- Department Oversight
- Delegating Work
- Management Team Building
- Employee Development
- KPI Tracking
Accomplishments
- Earned the “Green Diamond” Award in 2023 for Customer Metrics in Nashville, Knoxville & ChattanoogaRenewal by Anderson.
- Earned the “Operational Leadership” Award in 2022 for Knoxville TN.Renewal by Anderson.
- Earned the “Best of the Best under 5k units” Award in 2022 for Chattanooga TN.Renewal by Anderson.
- Earned the “Operations Manager” Award in 2020 for Operation Leadership.Renewal by Anderson.
- Earned the “Installation Manager” Award in 2020 for Install Leadership.Renewal by Anderson
- Earned the “Employee of the Year” Award in 2002 for Haven Properties.
Software
Salesforce
Auto Cad
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Traveling with family
Technology
Statistics
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsTeam Building / Company RetreatsWork from home optionPersonal development programsTimeline
Regional Director of Operations
Renewal By Anderson
03.2022 - 02.2024
Operations Manager
Renewal By Anderson
10.2017 - 02.2022
Senior Installer/Field Manager
Reed Window Products LLC
01.2014 - 06.2017
Owner/Operator
Roberts Renovation
01.2008 - 12.2014
Owner/Operator
Southern Reliability Services
01.2006 - 12.2007
Superintendent
Haven Properties LLC
07.1999 - 12.2005
Associate of Science - NETWORK ENGINEERING
CHATTAHOOCHEE TECHNICAL COLLEGE