Michael L. Young
Cleveland Heights,OH
Summary
Accomplished Retail Leader offering 20-year background developing and training 3 to 10-person team, establishing customer service goals and maintaining optimum inventory. Diligent and customer-focused individual committed to directing and coordinating activities to increase efficiency. Excellent verbal and written communicator empathetically skillful in building solid relationships with team members and customers. Proficient in Microsoft Office Suite and working knowledge of Tableau.
Overview
22
22
years of professional experience
Work History
Associate Store Team Leader [ASTL]
Whole Foods Market, Inc.
06.2014 - Current
- Developed store projections spreadsheet delivering more consistent financial results.
- Analyzed expense expenditures and P&L statements, taking appropriate action and correcting negative trends when observed.
- Maintained and enhanced process improvement measures for certified departments as well as spearheading efforts to certify last remaining teams.
- Instituting measures that increased team member participation rates for occupational safety program - measures recognized as best practice for region; increased Rocky River store involvement 60% YOY from 2020 to 2021 resulting in the store's Year Ending top 3 territory participation rank
- Leading Cedar Center store as point ASTL for six months while Store Team Leader was on assignment assisting with a store opening
- Reducing the number of food safety violations moving the store from a Needs Improvement rating to Well Controlled rated store
- Coordinating several facility improvements projects: five-year leak in Bakery resolved; roof top parking deck repaired; initial stages of total store remodel finished; completely new and update Specialty Team department [Beer; Wine; Cheese; Coffee; Coffee Bar]
- Owning end to end execution of Store Item Scan roll out resulting in higher eCommerce sales while decreasing Shopper INFs [item not found]
- Serving as mentor and coach for Associate Store Team Leaders in training
- Reducing YOY negative comps by 15% within four months and sustaining positive YOY comps at 4.5%.
Assistant Store Manager
Wal-Mart Stores, Inc.
01.2011 - 05.2014
- Sourced candidates for hourly and supervisor positions while promoting a diverse workforce
- Managed overnight processes, received trucks, replenished stock, built displays, and tracked sales of high velocity merchandise
- Reestablished supervisor routines for Fashion and Home pads, increased sales in pads' sub-departments by 30%
- Improved Front End Scorecard from F to C in two months and increased all Customer Experience Track metrics.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Customer Service Manager
Bed Bath & Beyond
12.2006 - 12.2010
- Conducted orientation process and on boarded and all new associates
- Sustained associates' development through detailed and focused product knowledge courses
- Enhanced associates' product knowledge to include core bridal business beliefs, leading to satisfied repeat customer business
- Ensured effective merchandise presentations, assessed economic trends and developed accurate sales forecasting models.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Drove sales in assigned area by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, budgeting and forecasting sales, and assessing economic trend and demographics.
- Demonstrated strategic planning and analytical skills while managing team and providing work direction.
- Prioritized assignments to achieve maximum execution of overall store standards.
Assistant Manager
After Hours Formal Wear
08.2004 - 11.2006
- Oversaw 42% reduction of daily sales discrepancies by monitoring cash intake and deposit records, increasing accuracy, and reducing errors.
- Coached and prepared associates for successful advancement as opportunities came available
- Increased in store revenue nine out of ten months by an average of 5% each month
- Supervised day-to-day operations to meet performance, quality and service expectations; exceeded wedding registration and future business goals from September 2004 thru October 2005.
Key Holder
Bachrach Menswear
07.2003 - 01.2005
- Responsible for opening and closing procedures when store and assistant managers were not present
- Ensured customers' needs and concerns were resolved effectively and promptly
- Delegated tasks to other associates, followed-up to ensure overall completion of projects
- Created sales tracking spreadsheet to quantify and qualify personal sales goals.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Regional Recruiter, Midwestern Territory
INROADS, Inc.
06.2001 - 04.2003
- Developed and implemented recruitment strategies for four INROADS affiliates through careful analysis of candidate sourcing data
- Recruited high school seniors and select college students for technical and non-technical internship opportunities
- Retained 24% of students not placed in internships from previous year and exceeded average candidate retention rate by 5.5%
- Established new college, university, and community contacts as well as maintained and enhanced existing relationships.
- Developed recruiting strategies to identify qualified candidates and build network.
Education
MBA Candidate - Business Analytics
Baldwin Wallace University
Berea, Ohio12.2025
Bachelor of Arts - Business Administration with an emphasis in Marketing
Morehouse College
Atlanta, Georgia05.1998
Skills
- Driving Results
- Recruiting and Hiring
- Facilitating Presentations
- Team Collaboration
- Meeting Sales Goals
- Team Leadership
- Customer Retention
- P&L Responsibility
- Store Operations
- Store Trends
- Issue and Conflict Resolution
- Consultative Sales Approach
Timeline
Associate Store Team Leader [ASTL]
Whole Foods Market, Inc.
06.2014 - Current
Assistant Store Manager
Wal-Mart Stores, Inc.
01.2011 - 05.2014
Customer Service Manager
Bed Bath & Beyond
12.2006 - 12.2010
Assistant Manager
After Hours Formal Wear
08.2004 - 11.2006
Key Holder
Bachrach Menswear
07.2003 - 01.2005
Regional Recruiter, Midwestern Territory
INROADS, Inc.
06.2001 - 04.2003
MBA Candidate - Business Analytics
Baldwin Wallace University
Bachelor of Arts - Business Administration with an emphasis in Marketing
Morehouse College
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