Michaella Adkins
Louisa,KY
Summary
Outgoing, supportive Family Care Coordinator 8+ years of experience connecting families to resources. Built trusting rapport with diverse client base to identify and respond to needs by coordinating effective individualized care.
Overview
18
18
years of professional experience
Work History
Family Care Coordinator
KVC
10.2021 - Current
- Enhanced family satisfaction by diligently coordinating care services and addressing individual needs.
- Improved patient outcomes by proactively identifying potential issues and collaborating with the care team to resolve them.
- Organized and managed comprehensive care plans, contributing to a more efficient service delivery system for families.
- Educated families on available resources and assisted with applications, increasing access to vital services.
- Maintained detailed case records, ensuring accurate documentation for future reference and decision-making purposes.
- Collaborated with multidisciplinary teams to develop holistic care strategies prioritizing the best interests of the family unit.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for family-centered care coordination.
- Conducted thorough assessments of family dynamics and needs, leading to tailored interventions that promoted overall wellbeing.
- Implemented creative problem-solving techniques when addressing complex challenges faced by families under my care coordination responsibilities.
- Mentored new Family Care Coordinators, sharing knowledge and expertise while fostering an environment conducive to mutual growth and learning.
- Conducted regular home visits to assess living conditions and identify potential risks requiring immediate attention or long-term planning.
- Regularly reviewed and updated care plans based on changing family needs, ensuring a dynamic approach that adapted to evolving circumstances.
- Documented services provided to develop accurate records of care.
- Built warm, caring relationships with families to ease burden of complex client needs.
Case Manager
Mountain Comprehensive Care Center
07.2015 - 10.2021
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Assessed community needs and identified resources for social and community service programs.
Assistant Receiving Manager
House Hasson Hardware
11.2005 - 08.2014
- Reduced errors in product counts through meticulous documentation and verification of incoming shipments.
- Enhanced team productivity by providing ongoing training and support to Receiving Department staff members.
- Expedited order processing times by effectively prioritizing urgent deliveries and communicating deadlines to team members.
- Collaborated with sales and merchandising teams to optimize product flow from receiving area to store shelves.
- Resolved discrepancies in shipment contents or damages promptly by working closely with suppliers and transportation companies.
- Pulled, verified, and packaged items for shipment.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Bachelor of Arts - Human Services And Counseling
Lindsey Wilson College
Columbia, KYAssociate of Arts - Human Service
Kentucky Community And Technical College
Ashland, KyHigh School Diploma -
Lawrence County High School
Skills
- Home Visits
- Trauma-informed care
- Effective communication
- Problem-solving abilities
- Crisis management
- Team collaboration
- Service planning
- Referral knowledge
- Family support
- Self-care strategies
- Goal setting
- Active listening
- Multitasking capabilities
- Documentation proficiency
Timeline
Family Care Coordinator
KVC
10.2021 - Current
Case Manager
Mountain Comprehensive Care Center
07.2015 - 10.2021
Assistant Receiving Manager
House Hasson Hardware
11.2005 - 08.2014
Bachelor of Arts - Human Services And Counseling
Lindsey Wilson College
Associate of Arts - Human Service
Kentucky Community And Technical College
High School Diploma -
Lawrence County High School
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